Bad actors in this dealership. Salesperson #1( JC) negotiated one price to get you in the door. After you are onsite they will bait an switch you and charge you more than you negotiated. Do not ask for two key fobs for a Ford at this Ford dealership they will not be able to afford to provide that to their customers. Called back later to talk to salesperson#2 (Bob), told me over the phone he went to his manager and price was firmly 3K more than the price listed online. When told that was higher than the price online questioned what website I was looking at. It was their website. Without dicuss with the manager to clarify he then said the price online was firm. Obviously had no idea what the price was on his vehicle. Very unprofessional, will treat you as a problem/piggybank and not a customer. Do not recommend read more

EXCELLENT experience at Russell Barnett Ford in Winchester today! David Thayer is terrific! I drove down from Brentwood - WELL worth the drive, as the sales experience (and number$!) are certainly better than what I experienced at Ford of Franklin recently. Drove home in my new 2018 F350 Lariat - great truck! Thanks to all at Barnett! read more

I am writing this review on behalf of my father and his dealings with Russell Barnett Ford of 4055 Tullahoma Highway , Winchester, Tn My father , Reynolds S. Gill retired Master Sargent a 70 year old Vietnam veteran had to have the clutch and clutch master cylinder worked on in his 1986 Ford F-150.The particular F-150 is equipped with a 300 inline six with a 4-speed, with 1st gear ordered from the factory as a granny gear. So we bought this truck brand new in 1986 with this configuration. First gear is a granny gear and then 2nd , 3rd and 4th to be used out on the public roads. Granny gear as we all know is only to be used to do work, towing or heavy pulling or just to get an extra heavy load moving, NOT as an actual 1st gear. From day one we all have driven this truck the same, started off in 2nd gear. The repair work needed to be completed was very straight forward, however I could not get to the work due to my work schedule at the hospital. Summer of 2019 the F-150 was sent by trailer to the dealership and dropped off, the dealership started the work. The F-150 , Bronco and many many other ford trucks of this era had a defect in that the clutch master cylinder will push away from the fire wall due to excessive force needed to push the clutch pedal. However there was a recall to address this problem. The recall has long passed, but all the parts to do the recall work is still available. The dealership was told to replace the broken master cylinder push rod and do the recall work to prevent this from happening again. I was told that when my father dropped off the F-150, the associate assured my father that they knew of the recall and knew what to look for. Fast forward...and the F-150 was ready to be picked up. When my father went to leave the dealership he put the truck in 2nd gear to take off, like we have done for the last 34 years only to find the truck bogging down, started chattering and not wanting to take off. My father went back in to tell the personnel about this problem only to be blown off and talked down to. He was told that you always take off in 1st gear in a stick shift! Talking to my father like he did not know how to drive a manual! My father is the quiet type and did not put up much of a stink. Well as the days passed he could not drive this truck in traffic and actually went back to the dealership two more times to tell them that this truck is not to be started off in 1st gear and it has never acted like this in the 34 years we have had it! I did not know about how the dealership had treated my father and was feeding him a line of incorrect information. I knew this particular transmission is not to be used in 1st gear on the streets. The transmission 1st gear is not even synchronized and you can not shift it like a conventional 1st gear. This tells me that the dealership did not test drive the truck. On a side note, we have taken this 1986 truck to them in the past and have out right been turned away for repairs because we were told they could not work on this old of a truck! So when I found out about how he was treated, I personally took the truck to the dealership. During the eleven mile drive, I was blown away how terrible the truck now drove, it was down right dangerous! To make a long story short, I like my father had to make three trips to the dealership, each time being blown of, getting the same answers. I was told"You always start off in 1st gear" I was even told by the service department that they could not find much information on this truck because it was older. So that begs the answer...How did they even know what parts to order for the repairs if they could not find information on this clutch and master cylinder set? I can not believe this dealership sent my elderly father away to drive on in traffic with such a dangerous vehicle that is near impossible to drive. They obviously did not test drive it after they botched the work. Do not take your vehicles to this dealership! We have actually bought two brand new vehicles and none of them were Fords due to this incident! read more

Russell Barnett Ford - Car Dealers Near Me - Winchester, Tennessee

Russell Barnett Ford has the most skilled and honest dealer service center that I have experienced in my sixty years of owning cars. Chris Mantooth, the service manager, has gone out of his way on several occasions to save me money on a repair. Dealerships are infamous for charging outrageous prices for labor and parts, but Russell Barnett is one of the rare exceptions. Phil White read more

Great help from sales staff, no pressure, willing to listen and deal. Very friendly and courteous.

was online looking at vehicles and was asking about an suv and the sales person named anthony messaged me about it i asked what the year warranty included,he told me it didnt have a warranty i screenshotted where it said it came with the year warranty he kept telling me i was misunderstanding because it didnt come with any warrantys then he called me mama and i guess FINALLY looked and saw that it did come with the year warranty and i said yes thats what im asking about and he still sent me to the information about the lifetime warranty.i had to ask more than once for his name and he said anythony then finally gave me an answer for the year warranty read more