Stay far away from this T Mobile. The manager-James promises thing he cannot deliver, never comes…read moreout of his office and quite frankly is not representing T mobile in a professional manner. They are considered not a corporate store so there are things they cannot help you with there so it is a constant battle of talking to the 800 T mobile representatives and them sending me back to store where I can get no help

This store has solid talent. Thomas helped me and he was patient and smart. I left knowing my…read morepurchase was the right one for me. The rest of the staff; kind, alert and smart. Now let's get to the store itself. If I was the manager of that store I would buy a couple of standing fans. I mean Walmart is right across the street for goodness sake. What happened to common sense? Retail is hard enough for staff but to allow them to sweat like that is unconscionable. The manager simply must address this. That aside, I've been doing business there since I moved from CA and they are always five star. T Mobile is lucky to have the staff they have in place.

We were in Bentonville for a day killing time before a timed visit to Crystal Bridges, so we…read morestopped inside the T-Mobile to look at the Apple Watch 6 specifically to see one in person. Due to the raging pandemic, we seldom make our way out to business to shop, but decided that this would be an opportune time being outside the city to learn about it and to kill time before the museum. We ultimately wound up purchasing one and were extremely happy and satisfied with the excellent service given by the Sales Representative, Alyssa. Not only was she very personable and knowledgeable about the product and explained the data plan options in a clear way, she even got the exact watch I wanted from another location while we checked into our lodging and then made our way back to complete the purchase. Oh, and she did this while graciously juggling another transaction she was wrapping up with. Ultimately, I was really pleased with Alyssa's professionalism and so glad she offered to get me the watch same day- this made all the difference and now I get to rock my new Apple Watch on my Birthday! Also, the rest of the team was really nice and pleasant and were extremely welcoming. COVID protocols were upheld, and this made us feel safe and comfortable while shopping. Thank you to Alyssa and the rest of the team for being so attentive and making us feel valued- I'm so stoked for my new watch and really appreciated you going above and beyond!

Don't come here if you're having any kind of issue with your phone. If you have insurance, they'll…read moregive you a number to call and a website to file a claim online. There was no sense of wanting to help us at all. We were in and out within 3 minutes because of how quick they were to turn us down. We ended up going to the one on Walton and had a great experience. We found out they are the only store who has service people onsite to help assess and fix your phone.

Be wary if you are assisted by the sales rep, Quintonn. He will try and sell you as much as he can…read morein as little time as he can. Kept pressing me to buy additional products and upgrades even though I explicitly told him I wanted an iPhone 11 and nothing more. He clearly wanted to close as quickly and as lucratively as possible - the other salespeople seemed pleasant, though.

Manager kept trying to add on and sell us something that we didn't want. He kept saying it will…read moresave you money but somehow our monthly bill kept going up. Very untrustworthy and will never go back.

THEY WILL SCAM YOU! When you switch over or trying to add a…read moreline, they'll tell you it's the price on the card that's full retail. So that you're paying $200-$400 over the actual price and they will technically ring you up for accessories that you don't actually receive or asked for. So when you should be paying for promotional price plus month and such, you're actually paying for accessories and then some that you'll never get. If they say they're giving it to you for "free" it means they already charged you for it. Next time you go, ask for a receipt, the machines do in fact work. They'll either try to take a picture of the receipt but it's not the actual break down. And will over charge you and screw you over. They do not need your code for you to make a payment, it's just so they can access your account to try to sell you more crap. PLEASE BEWARE AND TRIPLE CHECK EVERYTHING. I recently worked there and it's the same reason why I left, because i refuse to scam people and call it "selling". Selling takes skills, and scamming is just a shady and sleezy way of just trying to make a living. Save yourself the hassle and just do it all online. *putting a 5 star so people can see it.

My laptop had a swollen batter in it and I took it to Best Buy in Fayetteville. They wouldn't work…read moreon it because I didn't have a wty, but recommended U Break I Fix off Joyce and 71b. They removed the batter, which was what I wanted, and disposed of it for me. They did it immediately and I was out of there in less than 15 minutes. I would recommend them and will definitely go back.

Dropped off item at 11am with scheduled cleaning. Was told it would be done before close and the…read moreitem was never even touched today.

Great price great service. Kaylie was very helpful and great to talk to with a wonderful smile.read more

So a friend told me about this cell phone repair shop. He says because of the service, he only…read morecomes here to buy whatever he needs instead of going to walmart. So of course I had to come here when grandma's charging port wasn't working. So this gentleman comes out, greets me, and asks me what he can help me with. I told him and he said he would take a look and see what the problem was. He took the phone into the back for about five minutes. It gave me time to look around the shop and see all the interesting cell phone and accessories they had available. And the prices were not bad either. Which explains why my friend continues to come here. The gentleman returned with grandma's phone and told me that the charging port had some metal pieces in it, and that he removed them and it's charging now. But when I went to pay, he told me there was no charge for cleaning the phone. I've have yet to visit a cell phone repair shop that didn't charge me for something. This is a first for me. And just like my friend, I will continue to come back here to bring my business. Five star all around for customer service and quality

My phone was giving me a message no SIM card. I had stopped at a DIFFERENT Cricket store and the…read moreassociate told me there was nothing she could do that I should contact Apple. Apple support then told me I needed to contact my carrier. I called the store on Walnut and spoke with Sandra. She said of course she could take care of it and she was surprised that I was told otherwise. I went into her store and she had up and working in approximately 5 minutes. Do not go to the other store in Rogers! The associates at the Walnut store know what they are doing!

My family and I had a great experience at this Cricket location. The staff was knowledgeable,…read morefriendly, and extremely helpful. They went above and beyond what I was expecting and the customer service was TOP NOTCH. I was referred to Cricket by a friend and I am so glad that I was. As soon as my family and I entered the store, we were greeted warmly and treated with respect. It wasn't just about them making a sale and them selling me useless merchandise. They sincerely wanted to assist us and provide us with reliable information about the company and coverage plans/options. I can't say enough good things about this store location and the staff. Both Ms. Karla, store manager, and Joshua, one of the associates, were simply WONDERFUL!!

We have been doing business with Castle Rental & Pawn for several years now, and the experience has…read moreconsistently been outstanding. The staff is incredibly understanding, patient, and respectful--something that truly sets this place apart. Ruby and Mitch, in particular, deserve special recognition. They have always treated us with kindness, professionalism, and genuine empathy, no matter the situation. They take the time to listen, explain options clearly, and never make you feel rushed or judged. That kind of customer service is rare and deeply appreciated. Over the years, Castle Rental & Pawn has proven to be reliable, fair, and honest. It's clear they value long-term relationships and take pride in how they treat their customers. If you're looking for a business that operates with integrity and heart, this is the place. We wouldn't go anywhere else and highly recommend them to anyone in the area.

Well, I've had the…read moreneed to get some additional financial assistance, and Mitch and the team up in Berryville have done it yet again, as usual! They've helped me out of a very tricky spot, and I've got nothing but great things to say about how professional they've all been during this troubled time for my family. I'd have to give them a double-thumbs-up for every single time they've been there for me; and I'd highly refer them when you need a helping hand - and have definite plans to keep ownership of your pawned items! These guys are a Godsend... Chip Bemis