this is the worst company! we called on the 4th of the month to establish service and we have not…read morehad working internet for more than 4 days. I have actually had cutomer service tell me they can't help me and hang up on me. i can't even stress how terrible a company this is! avoid at all costs!!!!

Run. Don't use this service, for any reason. I just hope they aren't your only service. These…read moreassholes during a pandemic shut our internet off 5 times. I cancelled TV to reduce the bills. Money's tight. We use the internet for business and side income so we kept the internet. They charged me over 259 because in the process of cleaning we misplaced the cable boxes that were meant to be sent out. I found them and drove them personally to their store where they told me I'd be seeing a credit on my next bill. This was 7/31 so I assumed in August. Nope they shut the internet off on me then too. Then slapped a $100 reconnect fee on top. You can never catch up with these crooks. So I paid an extra 250 for the equipment, it's September, the credit should be on my account right? Nope internet shut off again. Fuck these people. Cox is a dirty, greedy, stingy company who says they want to help people in a pandemic but all they fucking care about is money. So fuck them - go elsewhere people I implore you. You will save so many hours not fighting customer service, not overpaying and getting upsold. Run people run

Spent $1100 on new phone - no e sim so no phone service (in sos mode) when I left and never got…read moreservice - store closed before I could drive back . Came back next morning - person who was to "help" me was dismissive and not helpful ... keep in mind now no phone service for 16 hrs - had to get help from manager ... then she passed me off to another rep and he initially wanted me to pay for transfer help but manager waived it- do not recommend this location

This post is for Verizon as a whole…read more I was a customer for over 15 years. Complaints: 1. Unexplained fees and or taxes often 2. Three different times Verizon store associates allowed unauthorized account holder on my account to make changes to the account and /or remove. Not one time was I notified, until I checked My bill. When I called the managers just lied and Say they will look into it and get back to me. Yep, never got back to me. They work off commissions, so don't think for a moment they are honest . ATT is better and not one issue over past two years. Leave Verizon unless you like poor customer service and paying unnecessary fees. Verizon was good many years ago! Bryan

Yancy did a great job explaining all the different plans and benefits of each one. He also made it…read morevery easy to switch over. It took less than an hour. Great service

We recently signed up for the Verizon wireless 4G LTE home internet service available in our area…read more It was simple to order, easy to setup, and the internet speed has been wonderful compared to our old DSL service. 40+ mbs compared to 2.8mbs. The router powers up, finds it's signal, and with a few settings has been operating perfectly. It provides a strong wi-fi signal throughout the home and also extends outside about 100 feet. Do go to the Verizon coverage map to check service availability in your area before you order. It has also worked very well through heavy rain and snowstorms.

They are willing to lose $350 a month (that's what I pay for internet and my tv package) over $17…read more They want to charge me $17 additional dollars on top of the $350 to be able to record more than one show at a time in the same time slot. Has anyone ever heard of something so ridiculous? Over $17. They do not give two craps about their customers. Customer Service didn't even try to keep my business.

I called numerous times about service outage that went on for about 14 days of the first 18 days of…read moreJanuary 2026. I got passed to TECH and was immediately offered an " outage" package at $10 a month that would give me up to 4 hours a day... this sounds like a controlled outage to sell products. I did eventually get, on my next bill, a prorated refund. VERY disappointed in Cox service. You can't even get a " live" body yo talk to and I tried numerous times and ways to no avail...

At&t is trying to charge me for a modem/router they stated when I signed up for internet was mine…read morefree of charge to keep and never had to return. I've have called them multiple times trying to get them to take the fraudulent charge away and they refuse and the last person refused to let me speak to a supervisor. They have sent the bill to debt collection. Now directly affecting my credit. When there should be no charge at all. I ended my service with them when they started increasing my bill by $15 a month when it started at $45 a month. I ended it at $104 a month. The worst service ever. I recommend anyone with At&t drop them immediately.

From the owner: AT&T is an Internet service provider in Bentonville with broadband Internet services to connect…read moreyour home to high-speed Internet so you can surf and find all your favorite things online. In select locations, we also offer AT&T Fiber which powers our fastest Internet speeds. But we're not just about Internet. We offer all kinds of products and services to connect people to what they love. Because we're a world leader in communications, media and entertainment, and technology, we can create some of the best entertainment and communication experiences in the world. We're a TV service provider with products that include satellite TV (DIRECTV services and DIRECTV packages), streaming television with DIRECTV NOW, and fiber-optic-based U-verse TV service. Our wireless phone offerings include devices like cellphones and tablets; wireless plans for data, talk, and text; accessories for smartphones; wearables like smartwatches; and other connected devices. Shop online or visit an AT&T store to learn more about all we have to offer you.

Great tv service. The technicians were right on time and took their property shoes off when they…read moreentered my home and picked up every little scrap of trash from unpacking eq

From the owner: We are the #1 satellite television and internet retailer in Northwest Arkansas and have been in…read morebusiness for over ten years. We pride ourselves in customer service and fulfilling your needs.

This store is the best!! After visiting the company owned store in Rogers to have them fix my…read morecontact list to no avail, I came over to this store and was met at the door by Alex. Not only did she fix my contact list, her customer service "can do" attitude won my loyalty. I am an 18+ year customer of Verizon and Alex saved this customer from walking. I would recommend this store and crew to anyone that wants to be helped and educated instead of the feeling that all they want is my money like the Rogers store. Keep up the great work Alex!!!!

These people are crooks. Sold my wife a phone on 14 day return guarantee and, when she wanted to…read moreexchange the phone for another option, they refused to honor. They are not Verizon and even Verizon admitted they were shady. Do not buy from this place. Crooks.