I called numerous times about service outage that went on for about 14 days of the first 18 days of…read moreJanuary 2026. I got passed to TECH and was immediately offered an " outage" package at $10 a month that would give me up to 4 hours a day... this sounds like a controlled outage to sell products. I did eventually get, on my next bill, a prorated refund. VERY disappointed in Cox service. You can't even get a " live" body yo talk to and I tried numerous times and ways to no avail...

They are willing to lose $350 a month (that's what I pay for internet and my tv package) over $17…read more They want to charge me $17 additional dollars on top of the $350 to be able to record more than one show at a time in the same time slot. Has anyone ever heard of something so ridiculous? Over $17. They do not give two craps about their customers. Customer Service didn't even try to keep my business.

I purchased an iPhone 14 from this store last week and after a week of calling support for network…read moreconnectivity issues I was advised to seek a warranty claim. The phone support representative offered to process a buyer's remorse and wave the $70 restocking fee so I could have a be new phone but this would take time. The other option was to process a warranty claim which would take even longer and usually means I a reburbished device. If I wanted a refubished device I would have purchased one and paid hundreds of dollars less last week. To speed the process, T-Mobile Support suggested I ask the store to do this for me. Not only were they unwilling to wave the buyer's remorse charges, but they would also charge me sales tax again. They did not offer to help me with the warranty claim either. This is truely unbelievable. Luckily, when I called Support again, they were able to to connect me with Apple who miraculously able to connect me to the Network. Their unbelievable solution was to change the name of my device, so when connecting to Bluetooth or Hotspot the name of my phone would be anything other than iPhone. My problem is solvled. The only thing T-Mobile Support could have done better was recommend this solution. What could this store have done better? Stand by the $1,000+ devices they peddle on a daily basis. When a customer has a problem their job is to recommend solutions and never say no without recommending a soluton.

Maybe it's no fault of the wonderful staff at this location. But the inconsistency of the internet…read moreservice this company is providing has me pulling my hair out. I have call for IT help 6 times in 2 months. I have been placed on hold for up to 45 minutes between service reps. The best ones are the apologists who continue to say, "I'm sorry ". But, can't say what they did to be sorry about. So T- Mobile OverLords or Board of Directors if it matters I have been a loyal customer for over 20 years. Most were spent in California. I will be switching to AT&T or Verizon next month. In case you don't know there is a Cell Tower about 2 miles from my apartment in Fayetteville, Arkansas.

Buyer beware! I did an upgrade and was not told the phone could not be returned since it is an…read moreupgrade, I was told I couldn't get another upgrade for 6 months. Tried to get a refund 7 days later which does fall into the 14 day window of returns and was told no returns. Don't buy the Moto G Power! The battery does not hold a charge, the "touch" screen will not work unless you apply lots of pressure AND I'm stuck with the phone! I've been with MetroPcs for over 15 yrs but there are no benefits for loyal customers, I work for a competitor and still stayed but now I'm shopping around.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.