I've had nothing but bad dealings with this company. I've already written a bad review on them about my experience with purchasing Internet and the issues I experienced. Today I found out from calling Verizon that when Russell cellular sold me devices back in May of 2025, I've been paying $19.00 per month on insurance that I had refused to purchase. I've payed $228.00 extra in the last 12 months. It just goes on and on with this place. Customers beware of this company. You're better off going through Verizon or down to Fresno. read more

Kyle was super friendly and helpful and was honest about the various trade in offers available to me. I walked out of there with a new phone in less than an hour. Overall I found that my experience with Russell cellular Oakhurst was great. Not only did I get a great deal on my phone, they even gave me some discounts on accessories as well. read more

Upgraded our phones this morning with Paula at Verizon in Oakhurst. She was so knowledgeable and patient! A real pleasure to work with. We left with new phones in our budget. Thank you Paula! read more

Lied to by staff repeatedly upon using offer given by Verizon...then when I found out that I had been deceived tried to return device like I was told by customer service only to be met with condescending attitude and more lies....if you're unsure about my review look up others posts under Google reviews on maps.... save yourself the headache and frustration, go somewhere else.... Verizon needs to rebuild their name and close this place down read more

0 STARS. DO NOT use Russell Cellular in Angels Camp! Read these reviews. Go to an official Verizon store. You can ask them if they are right when you walk in. We've been through the wringer with these con artists. They provided incorrect financial numbers from the beginning. Refused to provide receipts or evidence of any kind that we were turning in devices. Traded in two phones THREE MONTHS ago. Just got a bill for full price charges. My wife spent FOUR HOURS on support chat with Verizon directly and they could not have been any better. We love to support local, but can no longer in good conscience support this "business". I will be spreading the word to anyone that will listen. read more

My husband and I had an absolutely bizarre experience in this store today. I mean, off the hook strange. Buckle up, this is going to take a minute. We were contacted by this store and told we were eligible for a new phone and could likely reduce our bill. We thought we were probably paying way too much given our usage. Sounds great, so we made an appointment. After an hour we were told that we could reduce our bill from $260 to $170. Great. But we had to pay off one of our phones, and prorate our previous plan, so the first bill would be $263. Okay. Not entirely clear about this, so we wanted to see the numbers. Also, more importantly would our subsequent bills be $170? The sales person went to the mysterious back room a couple of times to try to answer that question. But she came back and said she couldn't tell us what our future bills would be. Now wait, you want us to sign a three year contract but you are unable to tell us if our cost would be $170 or $260 in perpetuity? When we pressed her on this, her disposition changed dramatically. She wouldn't make eye contact with us and said, "I've explained it to you three times now." And we are like, "No, you actually haven't explained anything." In fact, you can't even tell us what our monthly bill would be. After an hour of being patient and completely cordial customers the passive aggressive no eye contact thing was a little much for me, so I calmly said to my husband lets go. That's when things spiraled quickly. As we were leaving, saying the sales person couldn't tell us how much our bill would be, the manager intervened and started loudly and repeatedly saying, "Have a nice day!" "Have a nice day!" Suddenly, some guy from the mysterious back room came out also joining the chorus. "Have a nice day!" Obviously, this is part of some deescalation training. But it was completely unnecessary, we were leaving and we were frustrated but totally okay with it. It was accentually the employees that turned it into a scene. Nice deescalation. My husband and I understand consumer electronics and we certainly understand math. And nothing added up. If the clerk didn't know, or couldn't figure it out, that's fine. No worries. It's cool. But the condescending tone in the face of such ignorance didn't make sense. I really hate to use this expression, but it felt like gaslighting. Something is very off about the vibe at this place. They're tripping. But times are weird and tough for lots of people these days. I get it. After the shock of it all wore off I actually feel sorry for them. They seemed triggered.. by... something. By the way, footnote to this story. We called Verizon directly when we got home. We reduced our bill by $100 a month and we both got new phones. It took only 20 minutes. I guess It doesn't have to be that hard. read more

Amanda and Rosemary were both amazing. We walked in and they were both extremely welcoming and friendly. They helped us with our needs. I walked in hating the Iphone17 and walked out loving it. read more

In order to make a sale they told us untrue information about our account. After 3 weeks we are still working with Verizon directly to get this resolved. Horrible customer service at Russell Cellular in Oakhurst!!!! read more

If you use Russell Cellular in Oakhurst, make sure you review your contract carefully. They told me my phone upgrade to an iPhone 16 would be free. They also told me I qualified for a free Apple Watch. Lies! I have been trying to get this resolved for 7 months. I have spoken with 5 different people, including the store manager. Each time I was promised it would be taken care of. Lies! My advice to anyone thinking of going there - DON'T. Go to a different Verizon store in Fresno or Merced. Anywhere, but Oakhurst, any where but RUSSELL CELLULAR. read more

I needed to return my home WiFi equipment and they wouldn't let me do so, I got on a free trial and received it from that store on site. I went home and it didn't work... so I decided to return the equipment and the lady inside said that I have to return the equipment to the nearest UPS store. I should be able to return an item that I got from the store. They have since charged me 215$ for not returning the equipment when I've tried multiple times. Don't go here and I'm changing my service carrier. read more

I had a NIGHTMARE of an experience trying to work with Verizon over the phone. My phone had been stolen through the shipping process and I had a horrible time trying to get the issue resolved. HOWEVER, when I went into Russel Cellular (an authorized Verizon retailer) and sat with one of their employees named Andrew, he helped me resolve the issue in a matter of minutes. He was able to help me cancel the original order and got me a comparable phone that day. Excellent customer service, very patient and attentive to all my questions and concerns, & had good chats while we waited! If you are in the mountain area and need assistance with your Verizon account or devices ask for Andrew next time you go in :)! read more

Im still pissed off. I was due for an upgrade for my cell phone because my screen was cracked, so I was offered this s24 samsung phone as a new phone for free. I asked if there were going to be extra charges on my plan and the guy said no. (Lie number one.) Another thing I had to do was turn in my old phone, in which I paid for in full and they told me I had to give it to them. I wanted to keep my old phone so bad, but they wouldn't let me. I get my bill and it's twice the amount I use to pay, like 40 dollars more for 36 months. Which adds up to $1440.90. So im not only paying for my phone, when they said it was free, plus they took my old phone so I have nothing to fall back on if I lose it or something. So they lied to me, just to sell me a phone. They are so scandalous. Im still with them because I have no choice. I've been with them for years and this is how they treat their loyal customers. They lied and said it was free and it's not free, it's a scam to get you to buy a new phone. They lie to you, to your face by saying it's a free thousand dollar phone, when it's not free at all, in fact it's a 1400 dollars phone and im paying for it. They took my old phone so they are just all together scandolous. I use to really like verizin and now they have ripped me off, im terribly angry and they lie lie lie lie just to get you to upgrade. Now im stuck paying for this phone. I think that stinks and I want my old phone back that I paid for wtf is up with these scandalous, lying theives anyway? Then to top it off, the guy sold me a screen protector and didn't put it on right and started peeling off. You'd think they'd replace it? Not a chance, they won't even right their wrong. Totally scandalous and terrible service. I will never upgrade with verizon again. I'll go buy my own phone somewhere else next time.. im leaving verizon as soon as this phone is paid for. They lie, they take your old phone that you paid for and then they say it's a free phone. What a load of shit if I ever heard it. Im pretty pissed off at these peoplefor that and you'd think they at least replace my screen protector. These peoplewill say anything to make money. Never again. Im a very very unsatisfied customer and if this gets deleted like my other complaint did, I will continue to leave bad reviews read more

Saydee and staff are amazing. Their patience and tolerance to all levels of challenges impressed us. In the middle of Nationwide outage they remained calm. They assisted us in a data transfer. Thank you all read more

Russell Cellular - Saydee and Caitlyn hard at work! - Mobile Phone Accessories Near Me - Oakhurst, California

This place is so pointless. Why are they even still open? My first experience with them was a complete clusterf*ck. All we needed were 2 new phones. They screwed that up plus mixed up our phones ( there are 3 of us on the plan). I never got credit for my old phone. The billing became a mess... Now we tried them again 2 years later. My daughter was visiting from the Bay Area & needed a new phone. In 100 degree heat, they were making customers go outside for their needs. They are in a large air conditioned space...why shuttling people outside??? No place to sit & breathing this loud. obnoxious guy's cigarette. Finally a girl came out & asked us what we needed - a new phone - and she stated they only had one model in stock, which was the newest & most expensive one. WTH?? Like another reviewer, in the future we will take our minimal needs to Fresno. This place is unprofessional & useless. read more

Honestly, I'm at a loss for words. I've worked for telecom in a corporate and a retailer position and they are very unprofessional...will not be returning. read more

My wife's cell phone has not been receiving calls for over a week, so last weekend I went to Russell Cellular for help and was told me that it was because the cell towers are over loaded, so Verizon shut off in coming calls to some phones in the area. I called Verizon and they said that's a complete lie. Verizon never turns off phone durning high volume use. It turns out that it's a programming error that Samsung made during a software upgrade. Verizon then walk me thur making the correction and now the phone works great. Before calling Verizon today I went back to Russell Cellular and asked their manager (Saydee) and another employee today if they could help me again and they were very rude, would NOT help me and lyed again about the cell tower overload. In the future I will drive 50 miles to Fresno and deal with a real Verizon store. With real customer service. read more

I visited VZ Oakhurst to inquire regarding two "set up" and "activation fees" on my recently upgraded VZ bill, and was looking for a simple explanation! I was never previously explained by two searste gals that there would be two different fees! Sadie, a Customer Service rep, was very argumentative, consistently interrupting me, and very rude! Very confusing and certainly not suportive of customers! Very demeaning! I will NOT return to use their "services"!! read more