Loved the new manager she was so helpful. No wait and extremely knowledgeable. Phoenix was also…read moreamazing in helping me with transferring phones. This will be my go-to store!

Phoenix and Shannon were amazing help! I had a complicated problem and they found a workable…read moresolution. will definitely be back!

This store constantly hires people who don't know anything about cellphones. I've been in this…read morestore about 5 different times and every time I end up waiting for 40 minutes while the employees try to figure out how to fix a problem with the phones they sell. Its like a voluntary version of the DMV.

What a waste of an hour. Went in to get a replacement screen saver after my phone got run over by…read morea car. Waited almost an hour. There was a manager there and the whole time I was there, he stood on the sales floor and did nothing. There were at least 3 other people ahead of me in line; another may have given up and left. Try Verizon. I was happier with them.

lied about stock over the phone and then told me they were out when i got there. wasted 30 minutes…read moreof my night. at least they were polite.

Ross immediately took my need and solved the issue in 30 seconds. Outstanding detail to customer…read moreservice. He is an asset to Verizon.

Go to Crossville. Or Turkey Creek. Go anywhere but this place…read more TL:DR version -- Crossville Verizon had a SIM card popped in in less than 10 minutes and had me happily on my way with a working phone. But first, the previous day in Harriman: Never in my life has my intelligence been so insulted. I went in to buy and have a SIM card installed for a phone I bought online. The male clerk immediately began dissing the phone ("that's really old") and, instead of performing the requested service, repeatedly tried to sell me a phone. When he saw I wasn't interested in an iPhone 11, he told me there was no way I was able to purchase an older iPhone for $100 or so because iPhones are "the Porsche of cellphones." (His words.) He treated me like a dottery old woman instead of a longtime Verizon customer with an intimate knowledge of Apple products and was, indeed, able to purchase said phone for the aforementioned price. That's when he dangled other lower-priced phones at me. When I refused to bite, he told me the phone I brought in was a "one-user-only" phone that was impossible to put a SIM card in, unless you were the original owner. His last strong-arm tactic was to tell me I *HAD* to buy a phone because mine was obsolete.

I've been trying to get a hold of my business account manager there for months now every time I try…read moreto reach somebody out there doesn't work. They gave me their business lines. No reply. I've texted. I've called beyond disappointed. Because when I walked in there, honestly, I felt truly like they were gonna be the ones to help my business. Doesn't seem that way. Pictures available I just don't wanna throw anybody under the bridge.

They work with you however they can. Chris is awesome, I've bought multiple phones from…read moreThis location. Everyone is Super friendly.