Terrible provider. She suggested she would write a false report regarding counseling if an…read moreadditional appointments were not scheduled (at $300 each). There are several open cases for her with the NYS Board of Health and complaints with the AMA. Do NOT trust this person, she is monstrous.

Dr. Roberts is a suboxone provider. I am an Army vet and just moved to the area. The VA couldn't…read morereceive new patients (dealing with that matter as well). I called and spoke to someone who said they would call me back. Instead I get several texts like I was speaking with a teenager. I know the Doctor is aware of this and may have been the doctor herself. I explained my situation and every time I gave my information they would come up with a new question. Finally I said please email me and tell me everything you need. They don't do email and they don't do phone calls..JUST TEXT! They said they needed my files from my last suboxone doctor. I kept telling them my situation and they seemed to just send texts out but not read incoming ones. More frustrating than you could possibly believe. They gave me no fax number or way for the VA to contact them. I text that to them and the little girl told me that since I won't comply with their requests Dr. April Roberts won't accept me as a new patient. Basically they couldn't charge me the usury intake fees because I am on maintenance phase and they didn't like that. Not all doctors are money hungry and as unprofessional as this one, but I will be sure to warn all others looking for help that this is not the place to find it! Thank God there are other doctors in the area that are taking patients. At least we agreed on one thing. I had made an appointment with another doctor and five minutes later I got a text advising me to do the same thing. Too much power and to serious a matter entrusted to someone so unprofessional.

One time I went here and I had a roommate and I got there late at night and I greeted her friendly…read moreand she threatened to bite me. I decided to talk to staff they said she's harmless and to go to bed, so I did. The next day she said she had to shower first I said she already showered and she threatened me again so I called my mother and she complained so I got a roommate change but her new roommate who was only 14 ended up getting bit. I do not recommend sending any of your children they gaurentee there safety nor care about it

I am someone with severe complex issues. Including chronic health conditions, autism, adhd, and…read morecomplex chronic trauma. I stayed here in June 2025 and it was a very pleasant and helpful experience. Of course with mental health places there are always those few staff members you don't like or don't get along with. That did happen, but I reported it and they handled it accordingly. My favorite part was when we would go to the art room, which we did 3 or 4 days a week. You can make your own ceramics to take home, they'll even fire it for you. Another thing I really liked is that everyone is assigned their own kindle and headphones, so you can watch shows, movies, and listen to music. There is even a staff member who will add on requests for you. If you are trans they allow you to have your own single room, otherwise the rooms are two beds. I believe there are other reasons that would allow you to get a one bedroom as well. The groups are DBT based and presented very clearly, and are very interactive. Some facilitators will talk to the group and get a general idea of each person's situation as it pertains to the topic and use that as a guide. They don't fill up the whole day, and you get plenty of free time to use the kindle, draw, play board games, do puzzles, bead bracelets, origami, play frisbee, etc. There are a lot of activities they have out in the main room, and they even have a Wii. From what I've heard and experienced usually you will meet some pretty cool people you can relate to as well, just be careful and remember you are all there for a reason. The individual therapy was fantastic. My therapist, Cameron, did well adapting to my needs as I was a more complex patient and had different needs than his usual patients. I saw him 2-3 times a week. He would give me worksheets and homework that pertained to my needs, and really helped me improve.

I saw Dr for over three years due to ADHD. Dr billed me for over $700 more than what I was first…read morequoted for. Dr also misdiagnosed my condition and showed a lack of integrity.

Dr did not exhibit empathy for my anxiety. I was experiencing significant panic attacks and Dr was…read moreonly rude and demeaning during visits. I was overbilled on multiple occasions from this Dr, and was inaccurately diagnosed due to Dr's inexperience.

The staff who answer the phone are very very rude. They are not compassionate in any sense of the…read moreword. The insurance and billing staff are only interested in money. I have heard generally good things about Bick (Wanck) and I personally know that Dr. Burky is one of the best in her field, however they contract with other providers who just rent space in the building and although it appears they work "with" Bick, he is never around.

Dr was uncompassionate when it came to treating me for PTSD after I experienced significant…read morenightmares. As a family of US Marines, I felt disrespected by the way Dr showed a condescending tone. I received a misdiagnosis from Dr, and Dr overcharged me multiple times.