My sister made an appointment for running boards for my dads truck and asked if I would go with…read moreher. We were getting them for him as his birthday/Father's Day gift. When we arrive at the shop we were early for the 4PM appointment. We went in only 5 minutes early to check in and drop off the truck. There were two people behind the counter and it took a few minutes for them to be free to talk to us. My sister told the lady she was there for her appointment. The lady asked her name. Couldn't find anything. Asked phone number, couldn't find anything... went through the computer nothing... kept looking and then asked what we were there for/what they were doing today for us. We told her we were there to get running boards installed on my dads truck. She said ok let me go see if we have them here... like ummmmmmm what?!? My sister called roughly a month-month and a half ahead of time to arrange everything. We waited and finally the lady came back and said that they did indeed have the boards but couldn't find a work order or special order. Nothing. I had a picture of the business card with what was being done and price for the boards and installation which my sister sent me. It was their card. Finally after what seemed like an eternity the lady found the barely completed paperwork for the order/work order/appointment and apparently whoever set up the order and appointment took the bare minimum of information and didn't enter any of it in the computer. Thank God I had a picture of the card with quoted price or Who knows what they would of tried to charge us. We were going to wait for the boards to be installed expect there is no where to actually wait inside the store. Let alone barely enough room to move around. They did manage to write down on the paperwork that we were "waiting" on it so that was one thing that was accounted for. We were told it would be about an hour to an hour and a half. We decided since there was no where to wait we would leave and come back. We came back a little early and waited in the lot till it was a few minutes after the hour and a half and when we went in they were occupied and we had to just hang out and keep ourselves occupied till we were told they were still working on it but it shouldn't be much longer. Mind you we are at less than 30 minutes till they closed. 30 minutes to close quickly turned to 20 and then to 15. 15 to 10, 10 to 5, 5 to close and still no truck . Sometime after 6 and us awkwardly standing around in a few different small spaces inside we finally got told the truck was done. I paid and we headed out. The running boards looked great. Job well done. It's been almost a month and they are doing good. We are happy overall with everything. There was good and bad so I want to be fair. Running boards/installation Communication and being ready for our appointment Acknowledging customers upon arrival in a timely manner Pricing/value Time/turn around on work as quoted Overal shop design, flow, aesthetics

First of all they told me it was gonna cost $150-$225 for them to put my exhaust on, and on top of…read morethat said it would be about 2 hours. One hour later my exhaust is on and I paid $120. Definitely coming back here when I need something. Also had some comfy simple lawn chairs in the back for me to chill on while they worked. 10/10 experience I love yall

Buyer beware. I had leased a 2021 Lincoln Corsair from Smail. The lease concluded September 2025…read more As this was my first lease I wanted to contact the lease company, Ford. I first called them in July to inquire what my options would be and when I need to make a decision to turn it in or purchase. Ford lease company spoke to me and then sent me an e-mail confirming our conversation and what to expect. I asked if I could purchase direct from Ford lease and they said no, that I had to go to a dealership to purchase. I made an appointment with smail to purchase this vehicle. I went into the Ford/Lincoln showroom and was directed to a young man, introduced myself and advised my decision to purchase my leased vehicle. He asked if had a vehicle safety inspection and I advised him that I've already had conversations with the lease company and I had an e-mail advising what my responsibilities are and what to expect including exceeding mileage-not applicable; wear and use-not applicable; vehicle inspection-not required ; pay applicable fees such as taxes/license/registration. The young man at smail insisted they have a policy of a vehicle safety inspection. I asked if there was a cost and he said yes. I again reiterated my conversation with Ford lease company and the email confirmation of these details. The salesperson disregarded this information so, I left. I called Ford lease company again and explained my frustration with Smail automotive. I was told again the safety inspection was not necessary to complete our purchase. I was also told I could go to ANY Ford or Lincoln dealership to complete my transaction and if needed, call the Ford leasing company and let them speak to the dealership about this no applicable issue. So I called a Ford dealership just a couple miles away and they agreed to help me with my vehicle purchase with only license/title/registration fees and NO SAFETY INSPECTION. My advice to any customers leasing from Smail with intentions to purchase their vehicle is to NOT go back to smail but contact another local Ford dealership to avoid unnecessary charges and possibly other unnecessary charges. Buyer beware.

I took my 2023 Mercedes in for a recall and to replace the front sam module on 3/14/2024. My car…read morewas also due for service A but told the receptionist when scheduling that I did not need my tires rotated or oil changed, which is included in the service A. When I picked my car up I noticed I was charged nearly 200.00 for an oil change when I specifically told the receptionist I did not need since I just had that done at another dealer. I brought it to the attention of Michael, my SA but was told he didn't have that in his notes. I have a copy of my appointment reminder and it definitely states in there not to perform the oil change or tire rotation. I was told he would look into and have never heard back. I would not recommend this dealer!

I can't say enough, they went above and beyond. Curt Greek (salesman) was fantastic! I filled out…read morethe inquire and credit app online. He contacted me the next day and got to work right away. No need to negotiate pricing. We got a great deal with the Honda Family discount program. We communicated via text and email. Once we got to the dealership we just had to sign and drive. They even pulled our vehichle and our new 2025 Honda Odyssey Elite into the showroom, so we didn't have to take our newborn into the cold. I would highly recommend this dealership and they have a new customer for future business.

I brought my Ridgeline in for recall work. They were ready for me at the time of my appointment…read more I went in the showroom and the salesman remembered my name from a few weeks back. They have a courtesy van that shuttled me to Barnes and Noble. The work was completed in a reasonable amount of time. I'm impressed. When I'm ready for another Honda, I'll be back.

Chad is an awesome salesman. I reached out to let him know I was interested in possibly trading in…read moremy 2024 RAV4 for a new 2026 RAV4 XLE in storm cloud in case he came across one. He was diligent and informative and had one for me in less than a month! I couldn't have been happier with the process from start to finish- no wonder we keep going back to Chad and Cochran Toyota!

Horrible Dealership canceled my gap insurance after I purchased my vehicle and kept the money…read more MAIL ME MY $1,200

These people are very vengeful They spent time working on something I never requested when they…read morecame to me with a hefty bill that I questioned and the services I requested not done I refused to pay they slapped my car back together so quick and sent me on my way Damage to the exterior was caused by the shoddy way they put my car back together customers beware I know REVENGE when I see it

I bought a new 2024 Silverado LT trail boss, at the end of April. I had a terrible sales…read moreexperience, due to the sales manager Ricky. I stopped in one night and was given an extremely low evaluation for my Silverado trade in. I was going to walk away and go to another dealership, but you had the truck I wanted. I came back and worked with Ricky again and received a fair deal. The issues came when I came back to pick up the truck. Ricky knew for two days what time I would be coming in. We agreed to have the truck ready to go because I was stopping in the middle of soccer games I coach. I verified with him the day before, the morning of, when I was 45 minutes and 10 minutes away. He only told me when it was at the light in front of the dealership, a certified check was needed for my down payment. This took me an extra 30 minutes. When I got to the dealership, nothing was ready. Finance didn't have any to jig together, the truck was not cleaned or washed. I ended up being there for over two hours that was supposed to be a promise of less than 45 minutes. I finally got the truck and started to leave. The dash had an issue where there was a large gap that you can see into the dash. I immediately told Ricky who told me to come in at 12 the next day and he would have service fix the problem. When I got there service all went to lunch at 12pm. Ricky would not see me and ignored my calls and messages, sending anything sales manager to talk to me. A service appointment was set up and they replaced the bezel. The same issue was there with the gap. The service tech told me that's how it was supposed to be. I know you're not supposed to be able to see into the dash board. I have had 3 silverados with the exact same set up and it was not like this on any of them. I also showed the tech another truck you had instock to prove my point. I then spoke to Mike the service manager. He set up to have the grey section of the dash replaced. After this the gap wins slightly better but still present. Mike was helpful and did try to appease me for the experience. The truck came back in and a different style of clips were added. I was told it was all fixed and a picture was sent to me straight onto the dash showing it was fixed. The issue is when looking at it slightly above is when you can see into the dash. So obviously the entire time you are driving. I let Mike know the gap was still there, he blamed me and said I was damaging my own truck. He referred me to Art Evans. Art opened a case with GM, there has been zero update from GM. I called Art and Mike which took me two days to get ahold of Art who never called me back but only responded saying he got my email and sent it to GM. We are on day three of no update from GM. With minor responses from Art, never calling me as I asked.

This is the only place I trust with my cars and van. I have been going there about 30 years,read more

I came in for a scheduled appointment ontime for engine light being on and was refused service. 3…read moredays prior to this, I called to schedule an appointment and provided the exact code and description of it to a receptionist who reassured that the car will be placed on a lift to further investigate the issue. I took time from work specifically for that. When I showed up for my appointment, the mechanic (I assume Burt) told me he wouldn't look at it or recheck the code with his reader and said to go elsewhere even so I told him I was willing to wait for as long as it was necessary. I live just half a mile away from this shop so I thought it would be great to establish car care with this place. Completely unprofessional and complete disregard for other peoples time.