We were excited when we purchased our sectional here after recommendation. Made sure to ask how…read moredurable recliners were and quality as we wanted something that was going to last. We were told they hold up to 350 pounds which we are no where even close to that weight and assured this was a quality brand that would last . It's just myself and my husband and we take extremely good care of our things. After purchasing we noticed a tear in the corner top on the end recliner which a repair guy came out and fixed. It is now a year in a half old . Recliners are sinking into wood, cushions in foot rest all sunk. One of the regular cushions that's probably has been sat on a hand full of times was ripped, and corner that was previously repaired came undone. Was extremely disappointed as it wasn't a cheap sectional. Called several times and waited over a month for a repair guy to come out after first guy never returned a call or showed up. Owner finally sends a different repair guy who came out. We explained the problems. Since it was sinking in he decided to put in a different foam that was thicker cause it was still doing the same thing with the stuffing that was in it originally after he added more in. Had me sit on it for a min which is hard to tell. Called him back after a day cause myself nor my husband could sit on it without our backs killing us cause it was so hard and different material. Also I had mentioned that since he put that in the end recliner was making a banging noise. He came back out and pulled out the thicker foam and added some other foam. The sectional is still sinking in a we were told noise from end recliner that was never there prior to him coming was a weight distribution problem, and nothing could be done. We were also told to buy lumbar cushions for our backs. He also told us we could add more foam. We didn't buy a couch to be adding foam to it, as we are not in the furniture repair business. After he left the first time he called me back cause he forgot to tack material under foot rest so was headed back. I called the owner back to let him know how disappointed we were. He was extremely rude telling me why would we call repair guy back after it was fixed and we signed paperwork that we were satisfied. Obviously no communication between them. I explained that I literally sat on it for less than a minute after he was done. He was well aware I had foot surgery and had to be on the couch. I was more than patient waiting over a month for someone to even come out. Every time I called back the owner would say I can't believe he didn't call you I'll email him again. The end result was we were told if we wanted it fixed he would send somebody here and we could pay for it! We are now stuck with this sectional that we have to put pillows behind our back just to sit for a short period. This has put a lot of mental stress on my healing process. We will never purchase another item from this business again. Make sure to get in writing the broken promises when you purchase.

Good quality. Friendly service, price is compatible with well known furniture stores. I bought…read moreend tables and comfy chairs and more. Love them all!

Great discount furniture store. They have a nice selection of Ashley furniture at very good…read moreprices. They have everything from living room sets, dining room sets, bedroom sets, mattresses and rugs. There are plenty of people working that are able to assist when needed. We had a bedroom set that we had wanted to purchase at a different furniture store but they ran out of stock. Saw it at this location and they had it in stock and ready to deliver the same week. Their prices were coming up higher than the other place but we showed our invoice from the other location and they were able to price match! Delivery was great too as they assembled the furniture for you. The delivery guys were fast and efficient. Great place to purchase furniture!

BUYER BEWARE!!!! They have deceptive ways to obtain signature…read more I am extremely frustrated and disappointed with my experience with ROYAL Furniture, and I would strongly caution others before doing business with them. I purchased furniture from them and trusted their team to deliver and set everything up professionally. Instead, their delivery team damaged my rug during the delivery process. What makes this even worse is how the situation was handled, which felt incredibly deceptive and unprofessional. The delivery driver did not disclose the damage when it happened. He covered the damaged area by placing a mat over it so it would not be visible. He then asked me to inspect the furniture and sign the delivery confirmation. Only after I signed did he call me back and say he wanted to show me something. That was when he lifted the mat and revealed the damaged rug. This means the damage was knowingly concealed until after I had already signed, which is extremely dishonest, deceptive and unacceptable. He knew I would not sign that if I had seen the damage After I reported the issue, the company acknowledged responsibility and stated they would replace the rug. Since then, the experience has been exhausting. I have had to drive to their location myself just to follow up on a problem they caused. They scheduled appointments to come fix the issue, and I canceled my engagements and stayed home waiting, only for no one to show up. No updates, and no accountability. To make matters worse, the person who was supposed to come attempted to call me around 7 p.m. on Friday, which was never a properly scheduled or agreed service time. That is not professional and shows a complete disregard for a customer's time and boundaries. I have continued calling for updates and a resolution, and I have been met with excuses. Despite admitting fault, there has been no confirmed replacement, no repair, and no reliable communication. It genuinely feels like this situation is being treated as a joke rather than a serious damage claim. A company that hides damage, deceives clients into signing documents waits until after a signature to disclose it, and then fails to honor its promise to fix the issue raises serious concerns about trust, integrity, and professionalism. If this matter is not promptly resolved, I will have no choice but to escalate the issue formally, including pursuing a dispute with my bank for services not properly rendered and filing complaints with appropriate consumer protection channels.

such a cool place! theres a little bit of everything here; handmade gifts, vintage knickknacks and…read moreclothes, furniture, coffee and tea! most things are reasonably priced and theres a lot to look at. employees are really helpful and nice to top it off! :)

I did visit this Antique mall, I did have a issue. When the owner found out I was unhappy, she…read moreasked for me to give her a call. We talked over what happened, She really cared about the problem and took it to heart. It wasn't her fault what happened. I feel she'll get it fixed and it will not happen again. I'd like to give them another chance in the future and visit the location again.

Excellent selection of antique and vintage furniture. The staff are very friendly and helpful…read more Prices are fair and they have a big selection of quality furniture. I'm so happy to have found this place. I purchased a vintage solid Oak dresser to refinish. Excellent place for gently used furniture.

Over the years we have purchased many items and furniture from New Leaf. We can get a better…read morequality of furniture for the money. They have a constant turnover of good quality used furniture. I would highly recommend them.

Huge shout out to Tessa! I had a a dinning room table fall apart I put lap while having dinner and…read morethe extended warranty would not cover it. She helped resolve my issue and was very professional. Thank you!

Haley at the Gurnee store was very helpful! Called me back when I didn't expect it. Gave me…read moreupdate on my part for my furniture. Thank you! Wow! Impressed!!

Been going here for years. Service and selection wonderful. Great value! I did my homework and I…read morekeep going back for more!

Driving the location, it is best to head west on Highway 50. The parking lot is large and clean of…read moreany obstacles. Plenty of parking available. While approaching the building, the area is clean and has no hazards. While entering the building (and I wish I would have taken photos), the sales room is large and open, and everything is neatly displayed. I am getting into the reason for the review. When we need furniture, we purchase from Total Furniture as the product is durable and well made. The prices are also very good for the quality. We did purchase the extended warranty, and this time, we needed to use it as our reclining chair broke. They were unable to find the matching piece, so it provided us an allowance to purchase a new chair. We picked one out and brought it home, and two weeks later, the motor stopped working. The warranty is now void because it was a new piece, and the piece was a final sale. We reached out to the manufacturer whose info was attached to the chair, and they told us to contact Total Furniture for assistance. I called and left a message on Tuesday, but I had to wait until Friday at the earliest to hear back as they are closed Tuesday, Wednesday, and Thursday. I received a call back from Nick, who worked with me via text and provided photos and responses, and he finally followed up and said he believed he had a motor that may work. I went to pick it up on Sunday, and Mark then assisted to assure the motor he had was the correct one. So, many thanks to these two gentlemen who work for a great company who stands behind their products. We will return to Total Furniture when looking for new furniture and, in the meantime, spread the word about the great service they provide!

I purchased thousands of $ on a leather sofa sectional set and a lot other furniture. I purchased…read morethe extended warranty on all items and this was not cheap. No contact they were going out of business. I need to file a claim on the mechanics of two pieces of my sectional. To whom am I to call. I do not have the information. The information provided go to Harlem. They have no clue. HELP PLEASE!!!!

Super nice sales person! Took a lot of time with us during the selection process! Most furniture…read morewas not in stock which was disappointing!

Stumbled on this shop on Offer up. My wife loves this store. I'm sure we'll be coming here…read moreregularly when we move to GraysLake. Keith was great, and the other gentleman who worked there. Sorry if I didn't get your name.

From the owner: High Quality Furnishings at Discount Prices. A neighborhood furniture store you call HOME!read more

Very small church based thrift shop that gives a bang for your buck!…read moreThe ladies are not only friendly but also very attentive to each customer. At this store, I shop for books, videos, purses and housewares! On my very first visit I found dishes and serving pieces that were made by Phfaltzgraf. The same pattern of dishes that I bought in the 90's!! It's a beautiful pattern to this day and I purchased more than 25 pieces, some that I'd never seen. All of them had been marked $50. and I was told that they were now $25.00!!! I needless to say was a very happy thrifting girl!!!! They do from time to time have 50% off sales. Very well organized and clean, and they also have furniture. Furniture is also priced right for bargains!!

Great place to donate items. Took quite a few things we had and recommended another location for…read morethe rest of our stuff

Closing! We walked in to find a sparse variety of display items only. They told us the store is…read moreclosing.

Outstanding customer service! My fiancée and I went in one evening to look at couches/sectionals…read moreand the main store salesman was so patient and took the time to listen to our wants/needs. He went as far as to physically measuring a sectional that we were interested in and writing down the dimensions so that we could go home and make sure we were making the right selection for our family room. He did not once make us feel like he was just another pushy salesmen just trying to get a sale. Due to covid and the shortage of furniture he let us know what he physically had in stock so that we were not waiting months for furniture, while still meeting our wants/needs. When came time for delivery he was able to get us SAME DAY delivery and set up!! Delivery men were just as pleasant and friendly and made sure everything was set up and in working order before they left. They also left zero mess in our home. We will definitely be back for future furniture needs!