I purchased 3 metal trims in different colors to check against my tile. At the time of purchase I…read morewas told there was no problem returning these items, nothing else was said. When I went back the next day to return, I was charged a returned fee. I was surprised and told the clerk I wasn't told of the fee. The clerk said they aren't allowed to say there's a returned fee as per the owner. Not disclosing there's a return fee discloser is shady especially when I asked if I can return these items at time of purchase nor was there any sign on the wall noting this. It's obvious that i was going to return if not all at least two as I was color matching. I don't have a problem with a return fee policy but it should have been disclosed especially in my situation or a sign posted of such. Bad business call...

Amazing service !!! One of the best customer service I…read moreexperienced in my lifetime. Employees going above and beyond to satisfy the customer .From ordering products that's not available at the moment to making sure those products arrived ASAP. Very professional and knowledgeable stuff , who valued customer business . Alex is truly asset to the company and if I have my own company I would trust that man to be CEO . He has every quality that customer service should have and more. Thank you Alex and thank you BIg D . My family appreciate you partnership in our home remodeling project . Korica Family

I recently purchased a new front door and didn't like their selection of hardware and opted to find…read moremy own. I went to a few other design centers and nothing really jumped out to me. When I walked into Scottsdale Custom Building Materials, I assumed I would be left to wander around like the other places I had gone. Immediately after I entered, a salesman greeted me and genuinely took the time to learn which door I purchased, what my home's style is and offered several suggestions. Not once did I feel pressured to buy a higher end product or something that I didn't really like. Two weeks later my hardware arrived just as we discussed. I really appreciate that this place doesn't resort to high pressure sales tactics and even though I could have found the hardware cheaper online I really appreciated the personal touch to get to know me and what I liked, rather than which line would bring in more profit. I can assure you, I will be back when I tackle my next home project coming soon!

Remodels are stressful enough, and finding suppliers who actually do what they say they'll do can…read morebe surprisingly difficult. That's why working with Sal at Scottsdale Custom Building Materials stood out so much. My son and I are chemically sensitive, so I needed Jeld-Wen no-added-formaldehyde doors for a healthy home build. Sal not only helped me source them, but also guided me through quantities, materials, and design tweaks that made the final plan more functional and attractive. What really impressed me was how proactive and responsive he was. After dealing with another shop that expected me to chase them because they hadn't followed through, Sal was a breath of fresh air. He was organized, thorough, and genuinely invested in doing the job right. Hands down, he has been the most on-point and dedicated supplier of my entire remodel. I would wholeheartedly recommend Sal to anyone looking for doors, moulding, hardware, or building materials.

ROC license is expired. Don't hire him…read more won't answer your phone either or respond at all.

Mr Bill and his warrenty is horrible He claims on his…read morereceipt 1 year warrenty, mine was in the year. When my garage door was not properly installed causing it to fall. When called he came to fix it enough to close and open garage door but the door was damaged. He charged me $450 then he stated he would have the new panel in a week. Its now been two months. I have called and texted him and the first time he said a week out for the panel. When that week came he blocked my number now I have a damaged garage door still under warrenty and a no show. His business is bad and he is a con artist I would not recommend him or his business at all.

Pierre at Place of Clay is the best! I live in California and had a small repair project that…read morerequired a few pieces of 8" by 8" Saltillo tile. Finding real Saltillo in California has become next to impossible for some reason. No one seems to carry it anymore even though we have so much Spanish architecture. Fortunately a google search helped me find this place. Thank goodness Phoenix still values good Saltillo. I called and was treated very warmly by Pierre. I sent him a few pictures of the missing tile and he was able to find just what I needed. He sent them out to me in California and they were packed so carefully that they arrived in perfect condition. I can't thank him enough for the excellent service. I was finally able to complete a repair that I had almost given up on. Thank you Pierre and thank you Place of Clay!

Still updating my house so thus is my 3rd time visiting and Mr.(Lino) Juarez. He is still there and…read morestill providing great advice. As previously said, I've been to the big box stores looking for stuff. But when you try and find somebody to find out if a certain tile has been sealed or how to put it down? And what will hold it? Or how to maintain it? There just isn't anybody who knows. Mr.Juarez has all that knowledge of thirty plus years working in the industry and he can/will provide you with some valuable information; so that you don't get stuck with something you're not going to use. It's always a pleasure going there, knowing that i'm going to get what I need. Mr.Juarez is a very professional and personable owner that still cares for his customers. Highly, highly recommend for any tile or home decorating ideas!

Aiden was awesome from start to finish. I came with a loose concept and he put together exactly…read morewhat I wanted. Fabricated and installed in a timely manner. 8 months later, everything is still looking great. Neighbors comment on them all the time. Competitive pricing and quality work. Very satisfied!

I was referred to Bakker's Ironworks. I wanted a dog run on the side of my house and all I can say…read moreis they did an amazing job. Exactly what I had in mind. If you want peace of mind when your furry friend go outside, reach out to Bakker's Ironworks. They won't let you down!!!!

Guy behind the counter really knew what he was doing. Excellent service. His expertise saved me…read morethousands.

Terrifying experience. Nearly hit by a company vehicle!!! An employee driving a white F250, plate…read moreBJS3548 is an extremely agressive driver, cutting across the gore on the highway almost sideswiping us, and then going 60 in a 35 on Buckeye. Reckless.

I walked in the warehouse on location to pick out carpet for our studio…read more I was greeted immediately and felt like a valued customer. Adam was helpful and patient. And extremely knowledgeable. We were able to get carpet picked out, scheduled and installed in a quick turn around of a couple weeks. Our only small hiccup was confusion around getting scheduled. But overall, our experience was great and the carpet installation was smooth. Our new carpet is perfect and we recommend visiting carpet depot.

I want to thank Johnny for helping me out of pinch. I needed a piece of carpet to match with my…read moreexisting four year old carpet. He was able to find me a perfect match along with the perfect padding. I really truely appreciate his time and energy with this matter. Thanks, Greatly appreciated!!! Troy Washington

Another fine job by Greg and company. We had a few delays because I have a 49 year old place full…read moreof surprises. They leveled my poor kitchen floors and the dining room also had issues. The stair at the landing had to be rebuilt. The tile itself is even better than I imagined and the detail really makes my old townhome look better than it ever has. Many thanks team. These folks work in some very high end homes, I am glad they bring those high end design ideas down stream to my little townhome. It LOOKS so GOOD. Top honors go to Milton for being skilled and wonderful

After reaching out to 5 other companies to remount our kitchen sink with no response, we were…read morereferred to Hard Rock Tile & Stone thank goodness. They were prompt to respond to my request for an estimate, the estimate was reasonable & they scheduled the job for 48 hours later. George & his crew came to do the job this morning & did an amazing job & we very professional. The job did not take very long & I received a revised invoice for 40% less than originally quoted. Quality work, ethical company & I will also be referring them to everyone I know too.