I recently needed a portion of my home-fence repaired. After many calls to many contractors and many emails to various fencing companies, Rustic was 1 of 2 companies to follow-through with a call-back and later an estimate. Not only was their estimate hundreds cheaper than the other company, Rustic gave me a timeline of events leading up to and following the installation of my fence, and stuck to it without question! My initial inquiry was responded to within 48 hours of submitting a form on their website, they gave me a time (within 2 days) that they would go by and look at the fence to provide an estimate, they emailed me the estimate within a day after their visit and their terms and conditions were written in plain, clear English. They required half down and half on completion and took my credit-card without question. Once the deposit was out of the way, they gave me a work-start estimate of 10 days and actually showed up in 9 I believe. It took them a day to replace poles, install 2 stained sections of fence (including a gate) and you can hardly tell that anyone was even there. No trash or divots. Just professional installation. They warranty their fences for 7 years as well which is helpful based on the windstorms we seem to get every spring. I can't stress enough how impressed I am with this company. Everything they said they'd do, they did. No empty promises. No "I'll be out tomorrow" and never show up. No bloated estimates. These guys delivered in every way imaginable. I was nearly at the end of my rope as it took 2 prior weeks of so-called "contractors" who didn't show up, didn't return calls or simply looked at plat-diagrams to measure the fence for an estimate before I called Rustic. Any other homeowners out there needing some fencing work done, I'd definitely call Rustic first. I would recommend them in a heartbeat. read more

Bob Erwin came to my house on 21 May by the 29th. I had left messages. Send him a picture of what I wanted. Text him and he went silent. He would never return my phone calls and would put me straight into voicemail. I could've gotten another company and got the job done by now. It was rude. It was unprofessional. His manager said oh I'll get him to do it. I'll get him to do it. She should not have had to do that. I read the reviews on the company later. They were really bad. I was very nice to him. He was just a jerk. read more

Very profesional and beautiful work!!! I do recommend this company they did our home fence. Nice job !!!

We have been using Rustic fence for about 1.5 years now. They have completed 8-10 jobs for us and I cannot say enough good things about this company. Their prices are very reasonable, they are very responsive (especially to urgent matters), their workmanship is top notch, and they are easy to communicate with. I recommend Rustic Fence for commercial and residential jobs. read more

I worked with Bob Erwin. He quoted me a price of $550.00 to replace fence gate area on both sides of my fence. Instead his day laborers installed a gate on one side of the house, with 10 pieces of wood and hardware. The gate on the other side, they cut the wood that was already there so the door would open and close easily, no other work. I emailed Bob twice and told him I thought the price was excessive for the work performed and he never replied. I wrote on my final payment, which I paid, because I had a contract, that I was very unsatisfied with the work delivered. No comment. Would you want the wood on your gate to be new wood, but the wood on either side of the gate to be the old color gray? This faces the street. Bad work, poor communication. I would say excessive charge for 10 slabs of wood and reused hardware. For some reason it will not allow me to attach a photo, but the gate is light wood and the rest of the fence is dark wood. read more

Great experience from beginning to end. Crew was on time and got the job finished efficiently and it looks great. Highly recommend Rustic Fence. read more

Joe is very easy to work with and highly responsive to my texts and calls regarding fence questions. My new fence was installed very quickly and the crew was very professional and helpful. Overall, a great experience! I have already recommended Rustic to a friend who is looking to update her fence. Thanks for a pleasant and easy experience! read more

Rustic Fence & Steel - Board on board cedar with kick boards to make it 7ft tall. - Fences & Gates Near Me - Arlington, Texas

Rustic Fence was prompt and I got a great fence for a good price. Very happy with the communication about the work and the timeliness of work once started. read more

They installed our vinyl fence about ten years ago. Ten years ago -- After they cemented the new posts in they did not come back for over a week. They told us they would be back in two days after the concrete had hardened. I called Rustic when the fence crew did not show up after two days and they said they only had one vinyl fence crew and they were on vacation. So we had no fence for over a week. Present -- The whole fence on one side of the yard had damage from the neighbor kid shooting BB holes through it. I called Rustic to see how much it would cost to fix the fence. Somebody came out and took measurements. Then that was it. Rustic never contacted me with the estimate. I called three times and each time they had an excuse about why the estimate wasn't ready. Finally on the last call the guy at Rustic told me to call another fence company. If the price was too cheap for their time then tell me. I would understand. But to put me off without an explanation is unprofessional. I ended up calling the manufacture directly and getting the new fence parts and installing them myself. Way to go Rustic. You probably lost about a thousand dollars of business. read more

Crew was on time and all expectations were met. Rustic Fence does quality work and I couldn't be happier that I chose them for our needs. Jake Harness was wonderful throughout the process. read more

Rustic Fence Specialists did great job on my fence. They where prompt professional good night ask for a better job Derek Miller was a great consultant that definitely keep me in the loop and very professional to deal with would definitely recommend them and use them again read more

Very poor customer service. I will not give these people my hardworking $ and you shouldn't either. I called another business and it was night and day. Check your options before closing the deal. read more

We have used Rustic Fence multiple times in the last few years to repair and replace fencing at our home. Rustic has always been prompt, friendly thorough, and courteous, while at the same time doing a great job. They have gone above and beyond to make sure that the job is not only done right, but also on time and for the price quoted. I would recommend Rustic to any friends or family needing to have fences repaired or replaced. read more

I can't say enough about the amazing work Rustic Fence did on our wrought iron fence (front yard) and wooden fence (back of the house). They were fast, professional, flexible and provided a perfect balance of aesthetics and craftsmanship on our budget. Their crews were professional, friendly, and capable. I can't recommend them highly enough. read more

DO NOT GIVE THIS COMPANY YOUR INFORMATION AT THE START OF THE CALL!!!!!! I asked if I could get a quote to put up a panel of fencing that fell down due to the storms and when they told me it would be two weeks before they could come out and hundreds of dollars to fix and I told them no never mind then... within an hour they had the code dept for the city out to my address. Luckily I was fixing it myself and the code dept person saw me doing so and they drove off. This company is shady!!! read more

Personally went by their office to request someone come by my house to give me an estimate on replacing a fence. Was told some one would call me that afternoon. No one did. Called the next morning and was told someone would call me. Waited a week and no one called. Called another fence company and they were there the next morning. Rustic must not need the business. read more

Very friendly, professional & honest company. Sales rep came out within a day of my request for an estimate. Job was completed within 1 1/2 days. Craftsmanship was impeccable. Rustic Fence builds an absolutely beautiful fence!! read more

Rustic Fence installed my beautiful fence 2 years ago when I moved into my new home. One of my neighbors described it as " delicious". About a week ago, I discovered that my gate latch was not keeping my gate closed. I called Bob Erwin and he came out and took a look. While he was here, he also walked the perimeter of my back yard and discovered a few pickets that had tiny splits in them( only about 3 or 4). Alfredo came out and fixed my gate latch and replaced those pickets! All of it was covered under the warranty. It has been a real pleasure to deal with a company that truly values good customer service and cares about the customer long after the transaction is complete! Way to go, Rustic Fence! read more

Poor customer service in my opinion. Called and left a voice mail requesting an estimate. One week goes by, no response. Called back the following Monday during business hours and received the voicemail again, left information requesting an estimate again. At this point it is the end of the second week attempting to get an estimate. Business must be that good. I guess they don't need my business. read more

It is very important for people to hear about my experience with Rustic fence I would not wish my experience on anyone. Immediately I had difficulty communicating with my representative. There were lots of unclear and error filled voicemails, text, and emails followed by missed appointments. Months between when we first accepted our contact and the fence being completed. There were some major mistakes made during the install that required multiple return trips by crews and individuals. We even overheard another crew working on unrelated projects mocking the work on the fence. Some of the errors are still not fixed but we finally gave up. We have now discovered major damage to our water sprinkler system caused by the installers of the fence. When I activate my sprinkler systems water gushes from underneath the concrete of a two different post that they installed. It appears as though they moved the fence line several inches from where it was supposed to be and dug a post hole directly into a large PVC line. It would have been impossible for the crew to complete this job without knowing that they had done this damage. When I contacted Rustic (after they had received full undiscounted payment for the subpar job they did) about the damage they did to my sprinkler system they said "We do not hold themselves responsible for hitting sprinkler lines." I specifically ask if we needed to mark the sprinkler lines or call digtess to identify the location of the cable, phone, and power lines, I was told that it wouldn't be necessary read more

First off, this is broken into two areas: fence and customer service.For the fence, it was good. I would probably give it 4 stars. The only issues with it was that they installed it a good bit above the ground and we now have a 2-3 inch gap in areas and the dogs next door will likely dig under that pretty fast. I am going to have to find a way to block that off.Now for the customer service. This I would give 1 star. They were nice and everything before the sale, which of course makes sense. Once the job was started though, I really don't think they cared much at all. We had to have a temporary fence in place while the posts were set. This was done on Wednesday and they were scheduled to come back on Friday to do the final fence. Well, I called on Friday afternoon since I hadn't seen them and that is when I was told they had another job run long and had to put it off until Monday. This left me with a long nervous weekend watching our son and dog in the back yard as our neighbor's dogs could pretty easily get through the fence if they were outside. Now, that is an inconvenience, but probably unavoidable. The bigger issue to me is that they really didn't seem to care and had I not called, I wouldn't have even known what was going on. I have emailed them twice (as they were looking to get their final payment of course) and neither time have they said a word. I'm pretty easy to please in these matters an someone who cared and even said they were sorry would have made all the difference. Bottom line, they really appear to be all about the sale. Once they have you, you are just another number to them. read more