Front staff Kelly the receptionist is rude and Dr Caldwell in my opinion has no consideration for…read moreothers time or importance . I will never return to this facility.

Great docs, great physical therapists right in The Siegel Center. The location is perfect if you…read morework downtown or near the Willow Lawn area. The parking lot is off Bowe Street accessed through an alley. There are designated parking spots for patients. This location would be good for VCU students. The sports medicine and orthopedic surgeons are well versed in sports injuries and chronic sports injuries. I have seen docs and had PT here and they are great. They offer full service joint replacement with a class to orient you to what to expect given by nurse practitioners. I was given a book with exercises, important phone numbers and every else needed. The class is given at the hospital. They offer full service orthopedic visits with x-ray in house. Very convenient location.

Excellent assistance with therapy. Am Steadily improving with each visit. Additionally receiving…read moreguidance on continuing exercises during the time I am not in therapy.

I've tried to schedule with them for 2weeks, so has my previous physical therapist; this company is…read moreawful, rude and unresponsive Thumbs down

Dr Lassiter is honestly amazing! I was experiencing flare up…read moreof cervical herniated disc symptoms. I had been to my PCP and Ortho on Call. I was prescribed steroids by both practitioners. once steroid course was over all symptoms returned with worst symptom being upper arm pain. I went to see Dr Lassiter after 15 days of pain. He used multiple modalities and when I left the office symptoms significantly reduced Almost gone. I cannot say enough about him!!!! He is smart, has a variety of alternative modalities, he listens, and is compassionate!

I was referred to Dr. Lassiter by a friend who works out in my gym. That friend noticed I was…read morehaving some pain, and he told me Dr. Lassiter keeps him and his wife (both of whom are very physical people) in great shape. So I went, I think, three times (or was it four?). I'm NOT particularly a fan of chiropractic care (and neither is the friend who referred me for that matter), but I took his word for it. Dr. Lassiter is a great listener. I definitely believe he knows his stuff, and I definitely believe he stays abreast of the most current chiropractic advancements. I'd never heard of Graston technique, for example, and that was one of the treatments I got, which wasn't exactly pleasant, but I do believe it helped. While I wasn't healed in my 3-4 visits, the treatment when I was getting it did alleviate my symptoms. Dr. Lassiter is super cool, as is his assistant. I'd recommend they close the up the ceilings of the rooms, though so that the doctor-patient discussions remain private. It's a small office and you can hear everything going on.

One of my good friends got me a gift card for my birthday to True Bleu Healing Arts. I'm so happy…read morehe did, because I would've never found this hidden gem without him. It's located in a cozy home in the fan. There was easy free street parking right outside. My back had been hurting and after endless chiropractor visits, I figured it was time to start working on the muscles. I booked a 90 minute massage. It was my first time going past the 60 minute mark and I felt relaxed because I wasn't worried about there not being enough time. Hailey was incredible. She listened to my concerns and really helped work out the tension in my back. I had an amazing experience here and I highly recommend it to others.

I had a Thai massage with Ashley, and it was absolutely amazing. I regularly get Swedish/Deep…read moreTissue/sport massages, and this was a totally different and excellent experience. The Thai massage focused less on deep muscle work and more on lengthening the body and creating space. That being said, I still felt similar or better muscle relief in comparison to my normal massage. Run, don't walk, to get a Thai massage!!! You won't turn back.

Their customer support is outsourced to people trying to speak English. Their billing department is…read moredifficult to contact and that's putting it mildly. When I went in for an outpatient procedure they handed me a $365 bill prior to the procedure, and asked if I could make a payment. Called my insurance and they said my copay was $284. VCU said their bill was an estimate. So in a nutshell they try to get paid, beforehand, with their "guesstimate"

Walked into the ER at 8:30 pm and wasn't seen until 6 am the following morning. Don't come here.read more

I made several calls to this location after they lost the information for a referral I had…read morerequested to get at a previous appointment. All these doctors cared about was getting their 20-dollar copayment for an appointment where the doctor lost all my information on the symptoms I had. They said in order to be seen for what I was asking(information I had already provided at the last appointment), I would have to come in for another appointment. They are very unprofessional here and the service is poor. If you want quality care for health, don't go here. This location will only waste your time and money.

Dr. Covington office is very slow. Always waiting about a hr before I get called to be seen…read more Example: appt at 11 got there at 10:30 had to reschedule because its 12 o'clock and still haven't been seen... This has become an on going issue every time I come to the Dr... Finding a new Dr...