My soon to be 96 year old uncle has been staying here a little over 3 months now, maybe 4. I didn't…read morewant to review right away because staff changes so much. But the bottom line is that he has improved so much while here that his survival instinct can't be the only reason. The staff here has helped a lot. This place is much different than the one he was first at. There is a much broader spectrum of people and their disabilities. And patient interaction is a good way to help them heal I think. There are dining halls that also serve as activity areas, but patients can be served in their rooms or smaller areas where a few people can gather. Did I mention the cats? Yeah, 2 very friendly and patient felines who seem to love being fawned over. They live in the library or AV room as I would call it. I've seen the physical therapy area and that seems well thought out and the place you really want your loved ones to be using(if possible) There is still the basic human dramas here. Roommates not getting along, making new friends and I've even heard tell of romance. That makes me smile. The accommodations while being important, are not as crucial as the nurses and other staff helping out. I'm remiss to remember everyone's name, but his seemingly regular nurse Bart is amazing! I realized on the first few days we interacted. He was able to easily solve a problem that the previous facility was fine with letting reoccur. He has advised me on how to get him into more therapy and activities, and also was very helpful in getting him reevaluated so he could go back to a more normal diet, ie not puréed everything. That alone has improved his outlook and health greatly. He also helped getting him walker certified and now my uncle walks most places, sometimes forgetting his walker or chair much to the admonishment of staff;) I really would like to I see my uncle return to his own home, and I do have some hope that is possible. But for many others here it is not. I think for those people this place is like a home, and I find comfort in that.

hamilton grove is a wonderful place to put your loved ones for physical therapy when an injury…read moreoccurs and offers a place for your lived one to be taken care completely. it is clean, the staff is friendly and helpful. they r very compassionate. it elimi ates the need to worry. you know they r in good hands. i went there several times and made sure my sister went there too after she had a stroke. i am talking from experience.

I have been entertaining at this institution for over 25 years and ive heard all the stories-good…read moreand bad. At this time in my life i am entertaining and volunteering at at least ten local rehab spots and Avalon is my favorite place to play. Yasmin (activities director) has been SO friendly, considerate and positive and the residents I see are happy well- adjusted and kind of like a surrogate family to me. I even volunteered to work on a video contest open to all 63 Marquis properties and we won two years ago--and were chosen as runner up this past year! This year we will do a thing with the show "Cats" and I know the costumes will be wild! I have a deep appreciation for all the activities departments I work with , but I have to say that Avalon is clearly my favorite!

Mom has dementia, we had to make the hard decision, home care was not enough. We went with what was…read moreHamiliton Continuing Care, now Avalon. HUGE Mistake! Theft - beyond belief! Clothes, toiletries, even her bible! Massive Emails and visits trying to work with them, as they were very apologetic. They offered to reimburse, so that lets you know, this is something they deal with. I had to replenish her wardrobe, 4x. I had labeled and marked her clothes like a graffiti artist. Just gone. Ants, and bugs infested her room (see photos). Again, massive emails, visits and apologies. No surprises by them, just moved her 3x until we hit one that was fine. HOWEVER, the HUGE life / death situation. Mom is diabetic. She scratched her leg, creating a small scar. I am in NC but would visit 2x mos. I knew all the staff and they knew me. Wound care was supposedly happening. 'she needs to keep her foot elevated'. They kept saying to which I said ' She has DEMENTIA! Make sure she does that! Of course she will say she is. I demanded meetings (that no one wanted to have) Enough, I made an appointment with her external PCP, as it had gotten horrible. THAT doctor sent my mother to the hospital immediately! That scratch had infected to a necrotic wound, with dried gangrene, to sepsis vein damage resulting in the need for emergency amputation. That same morning before I knew this was going on, I got a call from Avalon saying the PT was working, and if I could get another week of PT approved by the insurance company, the leg would be well. Avalon had no idea the external PCP was sending my mother for emergency surgery at that moment; they didn't even know she had gone to an external doctor visit. These events are happening concurrently the very same day. The healthy, just a scratch leg, that was supposedly being taken care of by the Avalon wound specialist, had to be amputated. Had I not had her sent to the external PCP, that leg was on the verge of sepsis poisoning and my mother would have died in a few days. On many other occasions, my mother had emergency admissions 3 x, I was not contacted. Once I learned from the hospital calling to verify if my mother had an advance directive, on the 3rd day of an 11 day pulmonary stay; no one from Avalo contacted me nor my brother who is 15 minutes away. In that situation, I didn't let them know I had been contacted by the hospital, just to see when they could finally contact me. They never did. I had to tell them what was going on with as to why my mother was not in her room. The DON lied that she spoke to me, literally RAN down the hall when ID'd as the one who was supposed to call me - Keystone Cop ran. She LIED and scribbled a notation on Mom's chart THAT day that I demanded how come I wasn't called. She falsely scribbled the name of another nurse; not quite the 'who and when' that should have been recorded. Another time before bringing her for her holiday visit with me, I arrived to take her to lunch, only to be told she was in the hospital, lied to again, that they tried to reach me and my brother, (neither of us ever had a missed call on our phones) facility records not matching any of this. That time they, couldn't even tell me which hospital she had been taken to. Meanwhile, multiple invoices were sent to my mother's Medicare, Medicaid, etc. No response - ever. So many other issues (300+ emails, countless visits, etc., photos that did not post) I sent a certified letter to the ED to get her medical records, never heard from them, no records, no response. Why did I keep her there for so long? Despite this mess, Mom liked her caregivers. Even the ones we highly suspected were robbing her. SHE felt good. She is at another facility; she only has one leg left, and we wanted her to keep that one.

If y'all have a family member(s) at Arcadia Nursing & Rehab Center please go there and check on…read morethem. The food is horrible, they are just giving them enough to keep them alive (not to nourish their body)... The staff: nurses & CNAs do not care for the individuals they're suppose to be caring for. I will be contacting the state and making a formal report and I hope they shut this facility down. I feel bad for the people that don't have anyone to speak up for them; they treat their patients like shit, it's trash all over the floors. I had to come up there and tell the staff that my mom was bleeding from her incision and she's been bleeding for 3 days now and they just kept putting bandages over it instead of seeking medical advise. Thank God I got my mom out of there cause they would have killed her. I had to call 911 to get her transferred to the ER and she will not be returning to this he'll hole ever again.

Wonderful facility and compassionate staff sets this family run nursing facility apart from the…read morerest. They are very accommodating and individualize care to fit each patients needs. From rehab to long term care I recommend Arcadia to everyone in the Mercer County area.

My mother was in for rehab in January of 2024. While the appearance of the facility is outdated,…read morethe service was good. The nurses were great. There was one nurse who was the bad apple out of the bunch. And I believe she was "let go" due to multiple complaints. According to my mother, the food was good as well. You didn't get a choice of what to eat, but everything was good. Especially, the ice cream (lol). Other than the appearance of the facility, everything we've experienced was above par. People also need to realize that, with all rehab facilities, the staff is cut down over the weekends. It's not the service. Things take longer because of the lack of help. However, that doesn't mean that you don't get the help that you need. My mother still received her PT, meds, food, etc., on time. I recommend Avalon for rehabilitation.

I had hoped that we had finally found the right rehab facility for my husband who is recovering…read morefrom an amputation due to diabetes. A previous experience with this facility was very positive and I had so much hope in this facility. Generally the staff is kind and attentive. Unfortunately, after three days....they were unable to manage his diabetes and rather than listen to me as a person who has been successfully managing his diabetes for the past 10 years....they are by policy and protocol required to refer to a house physician who is not an endocrinologist. Nursing staff must wait for the doctor to find the time to call them back while my husband's blood glucose just kept getting higher. It's sad that the nursing staff isn't allowed to use common sense and deliver a shot of insulin that is more than the physician has ordered. Our health care system is so very broken. I guess my advice would be....if your loved one is a diabetic....you might want to choose another facility.

Accela My family member was in there. It's a dirty…read moreplace.They don't take the patients to the bathroom or help brush their teeth. In the month he was there, we never got to speak to a doctor though it was requested several times. Physical therapy is a joke. None on the weekends & just maybe a half an hour a day the other 23.5 hours you're laying in bed Don't put your family here!!!!!

I was in Atrium for about 2 weeks in April of 2020 to learn how to walk and take care of myself…read moreagain. There are not enough nurses and some are very cranky. The aides do not always respond. I asked for diarrhea medicine, which had to be doctor approved. That took quite awhile. Then the nurse was too busy to go to the pharmacy to pick it up! It took about 14 hours for me to finally get it. They wake you around 6 to take your meds. The place is entirely TOO WARM!! I had a very hard time sleeping because of that. The food gets 2 stars out of 5. The RWJ HOSPITAL had better food. I was very bored. Because of Covid there's nothing to do but watch TV 24-7. I liked the physical therapist and therapy but I could have used MORE of it every day.

I have not had any experience at rehabs or nursing homes until my uncle had a few health issues. He…read morehad to stay here for 21 days, and I was able to visit on most of them. I was told that this is considered a short term facility and he would eventually go to a long term one. Over the course of his stay my rating ranged from 2-4 stars and until observing the operation of the new place he was in, I had nothing to compare it with. But let's start with the positives. The physical therapy dept was very good. On several visits I had a chance to see how well all of the therapists worked with the residents here. It kind of gives family members hope when they see their relatives trying to regain their strength and mobility. I also saw a wide range of nurses, nurses aides and other employees. In most cases they seemed caring and professional, some really stood out too. The reason for the low rating is not about the staff as described above, but one person in particular. And one issue that was so simple to correct I feel like an idiot for not thinking of it myself. There was an orderly( not sure if that's the correct term) who on the second or third day of his stay seemed to have some anger issues. He was combative with me when all I wanted was to see that my uncle was safe from falling out of his wheel chair. When he came back a second time because I wanted to leave, he basically threw my 90 lb 95 YO uncle into his bed. Upon seeing this I got a supervisor to intervene, I did not post a complaint but am still considering it. Perhaps more disturbing than this action, was what he told me before any of that happened. An hour earlier when he was removing the lunch tray, he looked me straight in the eyes and said, "you know he's not leaving here, right". Well, I've had other experiences with family members close to death, sometimes you know and sometimes you don't. But to hear this from an employee seems cruel and unhelpful. The other factor for the low score is that my uncle was prone to trying to get out of bed or out of his chair by himself. He fell several times while here, including on his last night! No one had the foresight to put a padded mat on the side of his bed. But guess what, the new facility did just that on day 1. Has it not been for that one interaction, this would have been a quick 3 star review. I'm not sure what other short term facilities in this area are like, but I'd probably try out other ones before returning here.

My wife was in there 3 times and all 3 times we had nothing but problems. She ended up going back…read moreto hosp all 3 times because of infections and medical problems, I asked the staff for 2 days in row to call 911 to transport her back to hosp. and they refused. On 3rd day after arguing with them they finally called an ambulance in witch it was so bad my wife was in a state of confusion and not knowing anyone witch was a side affect from antibiotics they give her for 8 days. They're under staffed and don't attend or give medication to patients on a timely basis, when you try talking to a nurse they walk away from you or just say they don't have time right now. terrible able

This was formerly Acadia Nursing & Rehab Center. I implore you. DO NOT send your loved one here…read more The CNAs are awful. They are very rude and disrespectful. They have zero bedside manner and are verbally hostile toward people. Do not trust them. Our loved one was there, supposedly getting physical therapy. Had countless falls because no one monitors anything. We were told they could do certain things by themselves, but that was far from the case. They lied to us. NEVER, EVER send your loved one to this place. It is the worst decision we ever made and it will cause me pain for the rest of my life.

I completed my 6 month shoulder therapy at Kessler in Hamilton, NJ. In the beginning I did not…read morethink there was much hope for me. But working with Julia and Rebecca they convinced me over time things would get better. But I doubted them until the fifth month I realized that the work that they did with me helped considerably. I recommend anyone to go to the Kessler facility and if you have the opportunity to work with Julia and Rebecca you are in good hands.

I have just completed my shoulder therapy here at Kessler in Hamilton. I worked with both Rebecca &…read moreJulia. They were professional, caring and taught me how to know when to push and when to ease up. Being able to understand why I was having this pain and how to work with it was fundamental in it getting better! Jennifer at the front desk is wonderful. She is right on track with appointments and payments. She is professional and very pleasant to deal with. I would most certainly recommend Kessler Hamilton. Mindy R.