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    RWJBarnabas Health

    1.0 (1 review)

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    5 years ago

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    Summit Medical Group - Sign

    Summit Medical Group

    2.0(106 reviews)
    1.7 mi

    Big facility and they start early... saw a number of outpatient surgery and procedures offered…read morehere. Staff were serious and didn't have much humor in the early morning but they processed folks quickly and efficiently through the paperwork, and then the nurses and doctors were very professional and helped answer questions. Funny sign on the water machine.

    One Star - Concerns Regarding Communication, Professionalism, and Patient Experience…read more I am a healthcare professional with over 39 years of experience, and it is very uncommon for me to write a negative public review. However, based on multiple firsthand experiences, I feel it is important to share my concerns regarding this practice. I have been a patient of Dr. Thomas Cioce for several years and typically only see him for routine care. Approximately two months ago, I scheduled an appointment for medical clearance for surgery. During that visit, Dr. Cioce questioned why I was seeing him rather than a nurse practitioner. After I explained that I required physician clearance, the visit felt rushed and dismissive and lasted only a few minutes. On December 29, 2025, my 74-year-old husband developed a fever and cough. I contacted the office to schedule an appointment and spoke with Ellen, a member of the front office staff. I was advised to take my husband to the emergency room. I explained that this was not a life-threatening emergency and that we were seeking evaluation through his primary care provider. An appointment was eventually scheduled, and my husband tested positive for COVID-19 and received treatment. Later that same day, after I developed similar symptoms, I contacted the office seeking guidance. I was informed that no appointments were available and was advised to seek care elsewhere. When I attempted to explain my symptoms and recent exposure, the call was ended by the staff member. I called back on two additional occasions and was hung up on each time after being told no appointments were available. Being repeatedly hung up on while ill and seeking guidance from one's primary care office is unacceptable. As a result, I was forced to seek care at an urgent care center, where I waited four hours to be seen. Notably, the first question I was asked upon arrival was, "Why didn't your primary care doctor see you?" This situation was entirely preventable and reflects poorly on the coordination and accessibility of care at this practice. The only reason I have continued care at this practice is due to Amber, the nurse practitioner, who has consistently demonstrated professionalism, compassion, and thorough care. My concerns do not reflect her performance. I strongly recommend that Dr. Cioce and the front office staff receive customer service and patient-communication training. If individuals are unable or unwilling to treat patients with basic courtesy and professionalism, they should reconsider working in a patient-facing healthcare role. I also attempted to escalate these concerns within the organization but was unable to obtain clear information regarding corporate leadership or the corporate office. I encourage anyone reading this review to contact the office directly to understand the communication challenges firsthand. My intent in writing this review is to provide factual feedback and to encourage meaningful improvements in professionalism, communication, and patient care.

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    Summit Medical Group - Outside

    Outside

    Summit Medical Group - Cafe on 1st floor

    Cafe on 1st floor

    Summit Medical Group - Water humor

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    Water humor

    CityMD East Hanover Urgent Care - New Jersey - Front desk

    CityMD East Hanover Urgent Care - New Jersey

    3.1(40 reviews)
    2.1 mi

    Urgent care center, and be prepared for some long waits. The kiosk check-in was quick enough, but I…read moredo wish they had a text service so you could wait in your car and then come in when it was your turn (and also give you an idea how many in the queue ahead of you). Waited there almost 2hr when the first guy said "20 mins"... which I shouldn't've believed. They were clean and efficient, though, once I saw the RN and Dr, they were quick and I was out in ~15min. X-ray was down when I went in on Sunday.

    Horrible experience with CityMD Morris Plains location. They didn't give me the note for work I had…read moreto go back and ask for it and had to wait again for them to just give me a note. I called multiple times for my meds and was told several times it was sent the pharmacy but the pharmacy never received it. And when I called back to check they said " oh we don't have anything on record for meds" even though they confirmed they sent it before, then I was given the run around between this location and the aftercare to get my prescription, transfer back and forth daily calls after my visit and I still didn't get my meds. And on top of that I was given the wrong diagnosis. When I followed up with the specialist I found out I had a fracture in my toe and that they said there was nothing wrong. Never going back to this place again. Very unprofessional

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    CityMD East Hanover Urgent Care - New Jersey - Exam room

    Exam room

    CityMD East Hanover Urgent Care - New Jersey - On-site X-rays

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    CityMD East Hanover Urgent Care - New Jersey - On-site X-rays

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    RWJBarnabas Health - medcenters - Updated July 2026

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