Thee Viron Roe was amazing and did a great job with my hair. He was professional and meticulous.read more

I have held a membership at this location for 5 billing cycles, paying $1,702 total. My membership…read moreincluded 22 services over that time. I have used 5, leaving 17 prepaid credits I have never been able to redeem. Here is what happens every single visit: staff confirms my available credits at check-in, I receive my service, and at checkout I am told they do not know how to apply the credits. The manager is messaged and I leave without a resolution, every time. I have reached out following multiple visits and have not received a single response. This is not a one-time miscommunication. This is a repeated pattern of collecting monthly membership fees while consistently failing to honor what those fees cover. I have full documentation of every charge, every visit, and every unanswered follow-up. I would like this resolved.

I have had some really great blowouts here and some average ones, but today I got none…read more I have been a BarFly member for 4 years and visit this location pretty regularly. I arrived within the grace period for my appointment after fighting through all the construction traffic near the salon and was told by Liz/Lis at the front desk that I would not be accommodated, it was Friday what did I expect, and that she couldn't do anything about it. I offered a wash and rough dry. No. I offered a wash and get as far as you can on a straight blowout in 30 minutes. No.I asked for a reschedule. Nope. I asked to wait. Probably not - she would only work me in if she had a full on cancel (never mind the multiple stylists that were sitting in the back when I got there). I was told dry style (which my hair was not ready for) was the only option and because I didn't want that I needed to move aside and I was wasting her time. At that point it was clear that waiting and dry style were no longer options for me. The eye-rolling from the front desk was the cherry on top. Cancelled my membership after four years and going to start booking at a local salon instead.

If you're in the middle of a downtown area , with crappy parking and two roads closed down near…read moreyou... then have some leniency in your late policy. Showed up 12 minutes late to a condescending front desk person that had zero empathy when I tried to checkin and instead went right to her best nasal fake girl voice to say "our policy is 10 minutes we can't take you for another two hours" (repeatedly as I tried to explain the situation). I completely understand how being late can throw other schedules off , but sounds like in two hours you'll have a buffer to make up that 2 minutes and maybe just maybe offer something for the service I'm now going to have to pay for anyways. Like the quicker blowout or dry styling. I love getting my hair done here, but the customer service has always been awful.

Such a lovely experience with Miranda! I really don't expect much but heard of the promo for new…read moreclients! $25 blowouts (select days). It was truly a great experience! The salon is clean, lovely and welcoming. They validate your parking if you park at the garage so no worries! Make sure you know your license plate. When I got here, they gave me robes to put on which was nice. Miranda was so gracious and easy going, I felt comfortable! She gave me a deep conditioner for my hair and an absolutely beautiful round brush blowout! I will be back!

10/10. Do yourself a favor and book with Kat B! She's great at her craft. I told her I wanted more…read moreframing around my face and a trim of my split ends (but obviously to keep as much length as possible). She gave me a few different options depending on how much I wanted to cut off and helped me pick a style that would upgrade my look without putting me into hair shock. I also booked a K12 treatment, and she not only gave me that but also helped with toning my hair. When I told her I dyed my hair myself, she gave me recommendations to prevent damage instead of giving me "the talk" about how it's a bad idea (like most stylists do). She geeks out on hair care and will tell you exactly what she's doing and how to replicate it at home. Amazing, amazing, amazing. I spent about $150 for my cut and treatment, and then another $150 on salon products and tip ($300 total). You can definitely spend less or more depending on what level of stylist you book with.

Savannah is amazing! She actually listens to your hair goals and makes a huge effort to make you…read morecompletely satisfied with your haircut! This was the first cut where I wanted to keep my length and the stylist actually listened. The studio is very cute, with nice decor and the best smelling hair products in the whole world. I would recommend her to anyone!

Savannah is one of the most capable and talented stylists I have ever come across. She is…read moredetermined and always willing to help you reach your hair goals. I highly recommend her!

The service is great, the quality of products & services are excellent. Salon has a cool vibe,…read moreeveryone is friendly. Amanda & Gabriel always take care of me and are very professional.

Gabriel did a tremendous job! I got a shot cut and he did what better suit me.the atmosphere is…read moregreat and staff vey nice.

This review is for Dylan S, who is an exceptional hairdresser that has been caring for my hair for…read morethe last 7 years. I have short hair that is a bit thin and it takes a certain level of talent to cut it so that it has texture, a bit of an edge and volume. He is also a gifted colorist. He highlights my dark hair to give it interest and dimension while retaining the overall dark look that I desire. I highly recommend that you try Dylan for any type of hair if you are looking for the last hairstylist that you will ever visit! I have attached a photo but it is at the end of the night after a night out as I am going to bed - it looked much better when I left the salon to the point that all four of my friends that night complimented me on my hair.

This was my 2nd time at this salon and I have really enjoyed both experiences. This time I booked…read morewith Jeremiah G - it was a 10/10 experience! He was able to recommend the perfect color for my low maintenance balayage via color analysis as well as a keratin treatment to tame my frizz. His experience in the industry is unmatched and I look forward to seeing him again for my future haircare needs. I have received SO many compliments on my hair!

Gabi is the BEST! She is joyful and wonderful. If you're looking for someone new to give your hair…read moresome color, call Gabi. Lisa gives thorough and great shampoos. Her attention to detail is much appreciated.

Great haircut. ! With Laurence. It's always a treat to go…read moreto the Songbird . Stephen created something wonderful there.

Have booked several appts for 3 of us and one person showed up and the other one did not show up or…read moreanswer my text messages. They want to charge me for this because said she showed up and I didn't respond even though I did respond within 2 minutes but she decided not to respond! Horrible customer service and charged me for the service along with charging me another $265 which is unknown and does not include the other charge for the Pro's who showed up. If you would like to be charged and robbed for services you did not even receive and one that they are not even able to explain where that charge came from but still charge you for

if you are looking to apply to this job. I would consider saving your time. it was highly…read moreunprofessional and the vibes were weird I'm not gonna lie. the lady administering the zoom where we had to show our skill as an audition was not answering to other peers when asking a question. I guess she left? I was also almost finishing creating my makeup look and the host had kicked me out. whether it was a mistake or not. this is not a company I would trust. I wasted 1 hour of my time doing a makeup look. ( that didn't even get acknowledged)