This office responsiveness to emails is sorely lacking. The gentleman working the day we called was…read morealmost combative when you ask to speak to the manager or agent in charge of your claim. We used to think so highly of State Farm and dismissed the news reports that they were hard to work with. But now after waiting a year to try and get our roof replaced, we are still in the same situation as we were a year ago with more issues. This office will not help you when you need it most because you can't actually talk to anyone except the office number which is manned by a person who just wants you to hang up angry. In my former work in customer service, I could never talk to a customer that way. I am still left going to bed every night thinking about keeping my children safe and how State Farm and this office have done nothing but delay this claim and make the same argument that a replacement isn't warranted. We now have to worry about leaking as the repairs made aren't holding up because they insist they only need to repair. This office will only work to get you as a new customer but will not advocate for you when you need help. Shop around and you'll be better service when you really need it

I have been a customer of State Farm for over 25 years and a customer of John Kim's agency for at…read moreleast 10 years. The level of service provided over that time start out great but has rapidly deteriorated over the last couple of years into what we have today and is a symptom of both corporate policy and local agent apathy towards anyone that doesn't represent new policies or business. It would be easy to say that I'm a disgruntled customer or that I have a vendetta against State Farm. Vendetta's are for evil villains in movies and unhappy customers are a dollar a dozen. I fully admit that this review is driven by recent events related to trying to get a claim properly investigated. The reality of the matter is that once you are a customer of State Farm, you are kind of stuck there and you have to hope that any claim doesn't get sucked into the black hole of corporate hell that allows them to pass off claims, escape accountability, and let's them continue collecting premiums while they try to get you to quit them by waiting you out or forcing you to look elsewhere. I don't have to list the numerous articles that talk about how State Farm coverage isn't what it used to be and homeowners are waiting a year or more like myself to get valid claims taken seriously. But again, this isn't about State Farm itself. This office isn't going to take your claims seriously and when you call to talk to someone, they say they will take a message. When you ask to speak to John Kim himself, you're rudely told that they don't give out personal or business numbers. I admit I was mad when I asked for it but I was not expecting to be so rudely rebuffed when asking to speak to anyone who would know what is going on. It's a shame that this office can no longer provide a "Like a friendly neighbor, State Farm is there" vibe. Before this phone call, I emailed asking for a call back but as of 36 hours plus later, I still haven't received a phone call or email back. This was after emailing two previous times over the last six months that I receive regular updates. So here I am with my roof still not fixed and the repairs blowing in the wind. If you're expecting responsiveness, a friendly voice when you're upset, or quality service....You really should look elsewhere because that's something they simply won't be able to do. When you're in trouble, you will not be able to get the quality or service you need to put your mind at ease. Do you want someone who can't come to the phone or an office who won't let you talk to an agent when your in trouble? I will inevitably be commented on by the agency for lying but I will produce emails and a detailed statement to anyone who asks.

We've had a great experience with State Farm and with Jeff! Jeff quoted my auto, home owners and…read moreinsurance on a rental property and was able to reduce our premiums on all when we decided to move our insurance needs over to State Farm. And unfortunately I got in a car accident and had to actually use my insurance (ugh). That whole process went as smooth as it could (and hope it doesn't happen again, ever...no offense) and I received a call from Jeff to make sure I was ok on the same day as the accident. Now if that isn't "like a good neighbor," I don't know what is!

This agency is truly outstanding. They treat you like family, and not just another sale. Jeff cares…read moreso much about his customers and does all that he can to help them with their insurance needs. John is also amazing and always makes sure that he is providing you with the best policy possible. For every new policy I need, I will be going to Jeff Stogsdill State Farm.

We have had our condo policy with John Tyler for decades. John Tyler and his staff are wonderful…read more They are knowledgeable, extremely competent, and responsive. Highly recommended!

Joy and Leilah did a great job of working with me to get a great price on my HO policy.read more

Jim has been my agent for over 10 years.....multiple policies and always responsive, helpful. He's…read moregreat!

Jim Tom and his agency were really helpful in getting me the right coverage. They explained all the…read morecoverage information to me making sure I felt comfortable with what they recommended and what I wanted my coverage to include for my home/auto and as well as my other investment properties. I would highly recommend Jim Tom as your insurance agent. You won't be disappointed!

When I moved to Evanston 9 years ago one of the first things I did was look for an insurance agent…read more Back then I told Augie that if I were to sign on with him I would expect him to be there for me anytime I would need him. I can now confidently say, after 9 years, that Augie has not only lived up to that but has gone above and beyond. Insurance is like a seatbelt, every time we get in the car we put it on and 99.9% of the time we didn't need it. But that one time that we do, it's a life saver. I haven't needed Augie much, but every time that I have he has been there and inspires absolute confidence that I have someone who is on my side. I would highly recommend him to anyone.

So thankful for the help Augie and his team gave our family in selecting the perfect…read morepolicy/coverage. We can sleep well at night knowing we are covered - highly recommend!

Sara has always been so helpful and knowledgeable with my insurance questions, and always with a…read moresmile!

Have been at this office for about 30 years through previous agent Morris Tillman. Now that Ryan…read moreWilliams is there I have been getting annoying calls from his people to buy life insurance. Won't take no for an answer and keep asking personal questions. The Ladies that work her are great so I am still giving him three stars.

Extremely disappointed with State Farm. I had bundled home…read moreand auto insurance for years, but they suddenly dropped my home policy and said they won't renew it. That caused me to lose my bundle discount, and now they're charging me an extra $22 mid-year--even though I paid my full premium in January. The policy changes make no sense and feel like a cash grab. Totally unfair. The policy premium should be based on what the discount was initially present and we shouldn't have to pay more when something changes from State Farm standpoint. Nick and his team have been great otherwise.

I have been a client of the Nick Janet State Farm Agency for several years. Nick is always honest…read moreand helpful in answering my questions. He and his office team will take their time and not rush you when calling them. They treat their clients with respect and dignity; something long forgotten in this world. Thank you, Nick, to you and your team. It's a pleasure doing business with you.

I have been extremely pleased by the customer service I have received from the team at Jeremy…read moreZeitler's State Farm Office for my business and personal insurance needs during the past few years. I have found them very helpful and responsive. Wouldn't use anyone else going forward for my various insurance needs! Karen

Jeremy put together a quote based on the Info I sent him on…read moree mail. He was thorough and matched coverage on our existing policy. We met and reviewed options. He is very knowledgeable and assisted with my questions.