I've been doing business with Ron McCleave's State Farm office since 2006 when I took out a…read morerenter's policy with them. My representative there has been Staci McGowan who has always done a fabulous job at finding the right policies that fit my needs as I grow and my material needs have expanded. Currently I have my homeowners and my automobile insurance through Ron McCleave's office and could not be happier. The rates are very affordable and they beat the competition on their premiums. Up until recently I have never had to file a claim with them until a month ago when my basement flooded. I picked up the phone and gave Staci a call who was more than happy to set up my claim and handle getting a mitigation crew and construction crew over to my house in a quick manner. The claim process so far is going very smoothly unlike that of other insurance companies who drag out the claim process and take months to get back in touch with you.

Ron McCleave has been my agent for almost 30 years. I have my home, vehicles and life insurance…read morewith State Farm through Mr. McCleave. His office is always ready and available to help in times of emergency. Every time I call and ask to speak to him, if he's not in, he always returns my call. Not all agents do that. I wouldn't think of taking my business anywhere else. I highly recommend Ron's office. Avril L

By the far the worst state farm agent I have ever worked with…read more I am writing due to my extreme displeasure dealing with Dana Shivalier. I have been a client with state farm since 2003 and have always enjoyed the excellent customer service and coverage. I have used State Farm in three states for Auto, Home and Renters, never with an issue until now. I have come to learn that each agent is an independent operator, and therefore handles their services independently and by no means does this one agent reflect all of State Farm. In January I received a notice from my apartment community that I did not have renters insurance (which I had purchased through Dana Shivalier). I contacted my agent and asked what had happened because I paid in full for 12 months up front in July, and was informed that they had my address entered incorrectly. No big deal, they changed it, from the same address, just a different apartment number. I am then billed for a 'change of address'. I inform them that I have the binder, which shows my correct address as originally issued in July, but refuse to acknowledge that the error was their fault and demand payment. She informs me that she will get back to me by Friday, but rather than talk with me, cancel my coverage without notice. I find out my coverage is inactive when I receive a notice that my multiline discount has been removed because of an account that is no longer active. I contact a different state farm and they handle the entire process for me. There are many state farm agents, find a different one!

I recently bought a life policy from Dana and her team and everyone was professional plus went the…read moreextra mile to welcome me to the State Farm family. I am excited to grow my insurance portfolio with Dana Shivalier. I would recommend.

I switched from progressive, I was with them for many years but Gabe helped me save $200 a month!…read moreHow could I say no to that! Gabe was very kind and respectful, the whole experience with him was very easy. I recommend!!!

Working with Dave to secure auto and homeowners insurance policies was effortless. Dave was…read moreextremely responsive throughout the process. He even advised us of ways to save money while maintaining the level coverage we desired. I would highly recommend Dave Grant!

My experience with State Farm was I had Excellent Services and worked with Great Employees .read more

Heather was amazing, start to finish! Made the daunting insurance process seamless! She knew my…read moreneeds before I even said them. Highly recommend!

Mark Pritchard State Farm: A Complete Lack of Accountability & Customer Service…read more My experience with Mark Pritchard's State Farm office has been nothing short of frustrating and disappointing. Their lack of communication and failure to properly manage my policy has caused unnecessary stress, financial burden, and even left my son stranded on Interstate 75 due to their negligence. When I added a new car to my policy, I was quoted one rate, only for it to later increase with no clear explanation. On top of that, Marcia failed to update my defensive driving course, which directly affected my rate. They repeatedly claimed they never received the certificate, but when I checked my records, I found the email where it had been sent directly to Marcia's email address--meaning the mistake was entirely on their end. This was just the beginning of a series of careless errors. My payment was not properly posted, which ultimately led to my insurance being canceled--something I only discovered because I took the initiative to follow up. Because of their failure to communicate, my son was left stranded on I-75, and when I attempted to get a tow, I was told there was no active insurance. I had to pay out of pocket for the tow, and while they eventually reimbursed me, it took weeks--an issue that never should have happened in the first place. In an attempt to rectify the situation, Jennifer assured me she would call me back, but after a week of waiting, I had to reach out again. She then told me she thought Mark was supposed to call me--but he never did. Now, I'm being told that my insurance is over $700, despite Mark himself telling me on December 18 that it would only be $500+. The constant miscommunication and lack of accountability make it feel like I was rushed just to get my money, with no regard for accuracy or proper service. Looking back, I should have known better. Two years ago, Mark's office claimed they could insure my daughter's 2019 Kia, only to drop her coverage after a month or two, saying they couldn't insure it anymore. This kind of backtracking and incompetence seems to be a pattern. State Farm should be ashamed to have this office representing their name. If you value honesty, reliability, and proper customer service, avoid Mark Pritchard State Farm at all costs.

This is hands down the worst customer service I have ever experienced. This man Mark Pritchard…read moreyelled at me, told me I could only speak to him since this was "his" business and he was the owner, and on top of all that he told to CANCEL my policy with State Farm and then proceeded to hang up on me. If you currently have State Farm I highly urge you to change agents, and if you're considering them, DONT! They will not treat you well and will give you a ton of problems each month!

NICK!!!!! This agent was kind, clear, precise, patient, knowledgeable, and I informative!!!! He…read morejust took the time and we felt heard and our issues just melted away. It was a pleased being your customer today. I hope StateFarm knows what they have!!!! Howard Family

I highly recommend this agency and Zach in particular. He worked with me today to get excellent…read morerates for my home and auto. He tried very hard to give me every discount that was applicable. He's very knowledgeable and willing to put in the time to do a good job

Big kudos to Doug Marrinson Insurance, to both Doug himself and Sherry Houston! I had a…read morebuy-this-car offer come up that I could not let pass me by, but I was leaving the state for a 2 - 3 week journey so I needed insurance FAST! Sherry replied very quickly to my inquiry and guided me through some processes I needed to follow to ensure my existing motorcycle insurance could also be under Doug Marrinson along with a new automotive (car) policy. Doug quickly sent me a couple of options for insurance and spoke with me on the phone during his busy day to answer some questions and edit the auto policy. He made payment fast and easy and within an hour I had the insurance needed to go register my new vehicle! Doug also took the time to explain a few options I had if for some reason the Dept of Transportation office did not accept the title (the previous owner had not written their name on the back of the title exactly as it appeared on the front, which is justification to refuse registration of the vehicle). Thanks to Sherry and Doug I felt confident that I could march into the DOT office and register the vehicle and, if something went sideways, they could quickly guide me through additional steps to get registered. Keep in mind they did all this with a multi-state, multi-week driving vacation looming within a couple of days! Kudos to Doug and Sherry! Exceptional service! Highly recommend!

My husband and I have been with Doug Marrinson's office for 20+ years and I would NOT use any other…read moreinsurance agency. The personal attention that Sherry Houston gives me is OUTSTANDING. Love this office and highly recommend to everyone. Deborah Hammonds

Been a client at Motley State Farm for many years. The staff has always been kind, quick to help,…read moreand very supportive, whether I call or walk in unannounced. They really do feel like good neighbors.

Gary and staff did a great job of providing a great quote and superior service. Would not trust…read moreanyone else foe my insurance needs. I highly recommend Motley Insurance.