I was about 50 miles from home when my car's a/c starting blowing hot air. I stopped by Burwell's…read moreand spoke to Kenny. Right away he said he would check it to see if he could help me. Within a few moments he determined it was a bad relay switch and he put in a new one. He did not charge me but of course I compensated him, not only because he did the work, but also because of his outstanding customer service and willingness to help. I would be more than willing to travel the 50 miles next time my car needs repairs. He is honest, has integrity and goes the extra step to help his customers. I highly recommend Kenny and his company.

They were responsive and very informative. I could tell they really want to do a great job and…read moredevelop respect with the customer. The price was fair and the work completed in a timely manner.

Great Quality Work! Cheap labor is not skilled and skilled labor is not cheap. We wouldn't take our…read morevehicles anywhere else for service!

This is a fantastic auto shop ~ I've owned five Mercedes in my lifetime and kept every one for over…read morea decade. I've used multiple service centers across the SE and Appalachian Automotive is my favorite! Ryan and his team are skilled, fair and reliable. They communicate beautifully and always provide excellent service! I've used them to care for my aging Benz since 2017. I will not go anywhere else. A gem!

I went to A-1 North Buncombe Muffler shop to get a rattling/roaring sound addressed in my car. When…read moreI called Chris, he had availability for the next day. When I got there early, he was immediately attentive and kind. His parents were visiting to meet his sweet puppy. Chris lifted my car, showed me what was going on, let me be super nosy & watch/take photos, let me bother his sweet, shy dog. He said it would take 20 minutes and cost $55. It took 15 minutes and was in fact $55. I am so very pleased! Not gonna lie, I was a little nervous before going there because mechanics can be a little on the anti-queer side of things. Chris was deeply kind, chatty, and welcoming and full made me feel comfortable. We had a good chat, great & quick service, great pricing. Completely fixed the issue in my exhaust system. I will only be going here for any muffler or brake issues I encounter going forward.

Went to North Buncombe Muffler and Brakes expecting to have new brakes installed on my Ford Ranger…read more After inspecting the brakes, Chris McCoy told me it wasn't necessary to replace them for another 30,000 miles. No charge. I really appreciate his honesty and the quality of previous work he has done for me.

I moved to Bryson City and for the first time I needed an oil change. I had no mechanic. I got on…read moreYelp and looked up Rae and I was happy that I did. He did a great job with my oil change and was not overcharging me for the service. Very kind and knowledgeable person.

All I can say is you had better check your lug nuts before you leave!! Pic I screenshotted…read moreexplains what happened to me

They recommended I take my car to a dealer because the car should still be under warranty. They…read morewere right!

I am completely satisfied with the work on my Subaru from M & B. After someone back into the front…read moreof my car I took it by the shop and met with Marlyn who was respectful, nice and took his time to give me a quote for the work that would need to be done. I called him a day or two later to set up a time to bring it in the next week. He was able to complete the work in less time than he stated and under budget. The car looks great and I would absolutely take my car back. He even helped me get in touch with another company to fix some hail damage because they could do it cheaper! Thank you Marlyn for getting my car looking good again!

Kept my car for almost three weeks. Paid for parts and labor on the blower motor and resistor. Did…read morenot install the blower motor.

I have taken my vehicle to this business on three occasions. On each occasion, the problem was…read moreidentified and repaired in a professional manner. Rodney is a great guy to work with and explains things so that a normal person can understand. He is a car whisperer. Cars tell him things they would tell no one else. He has also helped me on a couple of occasions by telling me simple things I could fix myself. I would take my truck, or car, here anytime. A great resource in the Madison County area.

Mark was absolutely amazing. i had a one car accident when i ran along a cable wire fence to…read moreavoid hitting he semi in front of me. the entire driver side was taken out...side mirror, both doors, driver side door handle. could not even get in on driver side. when took car for estimate Mark was so gracious and fixed my car so i could get in on the drivers side. when i finally got my car to his shop, it looked like it had just come off the showroom floor. it was absolutely beautiful. i highly highly recommend Crain auto body if you need your car's body repaired. very honest and up front and great to work with. i cannot thank Mark enough for the wonderful job he did.

I cannot thank Mark and his crew at Crain enough. Our truck was rear-ended on 74, traveling to…read moreAsheville. The hitch and bumper were smashed, and this meant we could not tow our camper back home to Phoenix. With less than a week to leave for home, our insurance company and a (unnamed) national body shop was less than worthless. So we looked around for a local body shop, and found Cran Auto Body. Mark came through quickly with a very reasonable estimate, was incredibly reassuring and explained the whole process to me. Even pointed out things he could reuse and did not need to buy. Super honest guy! The insurance company actually agreed with his full estimate! He got us on the road with a new bumper and hitch in no time, and we got home safe and sound. Very high quality work, factory OEM parts and everything. I hope to never have to use him again, but if any of you need that level of work, Crain's is the way to go. Also, a PSA. Always buy local, never go to the Walmarts of the world if you need quality work. Unless you need a whole lot of toilet paper in a hurry. In that case, go to Walmart. Though if you are in that kind of situation you perhaps need to rethink your life choices. Otherwise, buy local, spend local. You won't regret it.