This started a little shaky but Damian and his team corrected the issue we had with getting the…read morecargo trailer hooking up. In addition, they made sure we knew a close location to drop off the rental in the new state and called ahead to make sure we were taken car of at that location. The level of customer service I received from Damian (working from home sick) was above and beyond expectations. Thank you for taking car of us on our long move out of state. We really appreciate all that you and your team did for us.

Avoid this location and instead go to the location on W Northern Pkwy (or any other uhaul). I had…read moremade a one way reservation for the Falls Rd location weeks in advance. The day of the pickup, arrived on time to the location and was greeted by Amanda, who at first was attentive and cordial. At first she couldn't find our reservation and after a minutes she informed us that a voicemail had been left at 5:23pm the day before- less than 24hrs before our reservation pick up time. We had no record of a missed call or voicemail or email. She didn't have the details/reason of the voicemail in the computer so had to make a call to find out more. She then informed us that the voicemail was was to inform us of a change of location. Again, we checked our phones and had No record of a call or voicemail. Also, No email to notify of a change or update to online reservation. She informed that we had to go to a location 20minutes drive always. Because we didn't have a car to get there, we asked if there's was a ride or compensation since we would have to take an uber. At th is point she got defensive and combative. Accusing us of being sassy and loud, which we did not and quickly clarified that was not the intent of our inquiry. After an unsuccessful attempt to clarify the issue and get a reasonable accommodation, we left the location. At no Point was the agent apologetic or empathetic for the mixup and change in the reservation. We went to the new location in W Northern Pwky and the staff there was super friendly, accommodating, and courteous.

I still can't forget the horrible experience I had with this unscrupulous moving company back in…read more2018. The guys stole my LV belt and a pair of sunglasses and god knows whatelse. When I confronted them ,they denied it, one of the guys walked up to me in my face and was ready to fight. I called the cops and then somehow my belt reappeared in a place I already had looked for it and where I didn't put it to begin with. They also damaged the entrance of the new apartment door while they were bringing in the furnitures which causes bugs and all kinds of insects to have easy access. mind you, this was a brand new apartment where I'm the 1st one to move in. They never took accountability for anything!! They should called themselves "My Devil Movers"

Dreadful experience. Somehow, the company boss and the foreman failed to communicate the scope of…read morethe move to the crew. When the crew realized it was a slightly larger job, they became very rude and unprofessional. Upon booking the job, we were informed that the crew would do and go whatever we needed during their three hours. Instead, they threw a fit and we ended up leaving about 30 boxes that we now must retrieve ourselves. Oh, and when they moved our TVs they put the cables god knows where so I can't even hook up yet. The kicker - we finished the job within the 3 hours anyway! Never again with these joker's. Follow up: These have to be the laziest movers in the business. They left so much stuff behind that I will have to rent a UHaul. But every time we pointed to something for them to move they acted exasperated and rolled their eyes. I had to go searching for the TV cords they tossed aside. My bed is supposed to be on risers and they simply left them behind. I called the company twice and was told they could come back out for another $400. No responsibility taken whatsoever. Don't hire these losers. Put them out of business.

Frank took excellent care and explaining all the details of my rental truck. He was a pleasure to…read morework with and the next time I need a U-Haul or if anyone I know needs one I will recommend this business. People like Frank make the world a better place.

This store is disgusting. Went on a Saturday to pick up a cargo van that I had reserved. Come to…read morefind out the van was returned but the previous renter kept the keys and still had all of their junk in it?! Can't really blame the store for that, but it was a frustrating experience. The store clerk was nice enough but he was the only person working which made the wait a little longer than expected. He was able to provide me with a 10' truck at the same rate which I appreciated. However, due to the extreme uncleanliness of the store and trash all over their lot, I think 2 stars is generous.

Hello, I have been an Enterprise customer for many years,…read moreand in 2025 I rented vehicles for up to six months at a time due to frequent work travel. Most recently, I rented a vehicle on January 6, 2026, and returned it on January 11, 2026. After returning the car, I realized I had left personal items inside. I contacted customer service on January 12, 2026 to report the lost items and was instructed to submit an online claim, which I completed the same day. Since then, I have not received any communication by email or phone. Over the following days, I called multiple times for an update. Each time, I was told there was no status available on my case. I called again the next day and received the same response. I then requested that my case be escalated, and I was told a manager would contact me. However, I have still not heard from anyone. I have continued calling daily with no progress or follow‑up. This ongoing lack of communication is extremely frustrating and concerning. I am requesting an immediate update on the status of my claim, confirmation that it has been properly escalated, and information on the next steps to locate or recover my personal items. Thank you for your prompt attention to this matter.

The team at the enterprise is the best, that's why I keep going back... customer service is off the…read morechart keep up the great work and I will always give you my business...

I had a horrible exp with this company! I paid in advance for a car and insurance online for 7…read moredays. I received a confirmation email stating I ONLY paid for 3 days. I called and was told I could get it straightened out in the office when I picked up the car. Once I got there, I was told there was nothing indicating that I purchased insurance. (even though additional fees were taking out.) I assume this was for the insurance but was told this was for the deposit. (The website says they will take the deposit at the time I pic up the car) They proceeded to do an application for their insurance. I was asked for 2 emergency contacts, bankcard, mortgage or leasing agreement! I told them I didn't have any of that on me. Needless to say, I was unable to rent the car even though I paid in advance. The customer service rep wasn't accommodating at all. He was very indifferent. I caught a Lyft there and didn't have a way home. It was an awful experience. All customer service people should share the same information! (i.e.. the people of the phone and the people at the counter) I was not informed of needing these items when I called twice to see if my online process went through. I will never use this company again.(This took place at the Northern Parkway facility NOT Glen Burnie)

I've rented from this location more than once. However, when I returned my car this am the young…read moremale associate was very nasty. I walked in at 8 am. He was sitting there beginning to eat his breakfast. He looked up and rolled his eyes as if I was interrupting him. He look the keys and shuffled outside to check the car. He asked if I wanted a printed receipt and then said with an attitude. " we gonna hold your deposit for the tire" I had no idea what he was taking about and instead of explaining he said " yeah I said the tire". At that point I said "hey I'm just asking a question" another young lady that I suspect is the manager took over the conversation and explained everything. She was very nice and professional. The young man however was an abomination. I never want to have to deal with him again. Very unprofessional.

I just moved to Fells Point and need storage! Stephanie, Sean and everyone else are so…read moreprofessional. They helped out when my movers came by, noticed that the slider on my door was sticky and made a note to have it fixed. I love the fact that I just drive in. It's very convenient. Plus, the security is great. They're only 15 minutes from my new place. I highly recommend them.

I have never used public storage before but the entire experience from booking, reserving a spot,…read moresecurity and even the payment process was seamless.

The concept of having someone drive 1000+ miles, to move all your belongings for you, is one of the…read moregreatest things I could ask for. I had a Studio/1br apartment size worth of stuff to move from DC to south Florida. I'll be honest, when they came to drop off the relocube, I was worried that my stuff would not fit. But the cube does hold a lot more that you think -- if you know how to pack properly. Drop off and pick up were both super easy. The dispatch centers are very responsive and pleasant to talk to. Their travel time estimation was pretty accurate. My belongings arrived as I packed it, some had damage which was entirely MY fault -- I should have wrapped absolutely everything. Long story short, great service, great company to work with, fast/quick responses, and affordable (in my opinion). The cost of this was less than half what it would've cost me to move that far with a full service moving company (they pack the truck and drive for you) and half the cost of PODS although I believe the PODS company has different size cubes.

move from Maryland to Missouri, drivers on both ends were professional, courteous, and punctual…read more U-Pack pricing beat the competitors. service matched what was stated by dispatchers . this is the second long move I have made using UPack. I would recommend them for your next move.

Went in there to buy some plastic wrap and tape and mattress bag. Guy working went to show a couple…read morea storage unit and was gone a long time. Came back could have easily checked me out and instead took them to see another storage unit. Never said I'll be right back or can I help you or I'm busy... NOTHING... older guy working on Sunday afternoon. Then the guy cleaning the trucks came flying around the corner about hit me and honked and drove like that out onto the street. I've been to many uhauls this is worst customer service I've experienced at any of them

In the past month, I had been to FIVE different U-haul centers and this one was WAY above the rest…read more (See my review of Uhaul of Golden RIng.) I thought that since it's pretty big, this location would have the truck I needed on short notice. It did NOT! (I guess lots of people think that...) What they did have were people who were patient with me and helped figure out a solution, which was a truck for early the next morning. The next morning, the young woman who helped me was great. She moved trucks out of the way so I could access the one assigned to me. Mostly, I could not believe how NICE these folks were. Amazing!

Quickly responded to my inquiry and offered a very reasonable price. They brought a big team of…read morecourteous men that moved our belongings quickly and carefully. Would definitely hire them again.

When I hire a service via Yelp, I usually create a draft to remember the company for future…read morereference and to leave a review later. Often, these drafts don't become reviews because the service was simply average--nothing noteworthy beyond the fact that the job was completed. However, I'm glad I saved JFP Express in my drafts because their service was excellent. I contacted three different companies through Yelp, but ultimately chose JFP Express because they were the only ones who provided an all-inclusive price with no hidden fees--unlike the other companies. I find it frustrating when businesses try to extract as much as they can from customers through various pretexts and dishonest practices. JFP Express, however, was honest and transparent from the start. Jason was very courteous and communicative, arranging everything seamlessly. When the team arrived, they were respectful, personable, and professional. The piano, along with everything else, was handled with the utmost care and attention. Even my husband, who is usually very reserved, was impressed with the team, especially Darius, who was exceptionally pleasant. We will definitely be using their services again. Thank you, and best of luck to your team! *‿*

Charm City is the best for moving services. The office staff is very responsive and updated my…read morequote as we packed boxes and moved some furniture. Make sure your distance is accurate, as that greatly affects your price. The team who moved us were efficient and fast but didn't take risks that damaged items. They took our narrow street in stride and got us out of one house and into another in 2 hrs. I highly, highly recommend them.

Darrick, Ackee, Feth and Tallee were amazing, quick and easy to work with. Highly recommend Charm…read moreCity Movers after my second move with them!