The staff is super- helpful and kind. Plus, the cars are SO clean! Best enterprise experience I've…read morehad. Thank you!

On 17 April 2024, I entered the Enterprise Truck rental at 13605 Baltimore Ave Laural, MD 20707. I…read moreasked the agent, Garrett Gravanda, if he had a reservation for a box truck (which ultimately had a license number 4FA1383 MD). He confirmed he did; I asked if he showed that I had already paid $601.21 toward renting the box truck. He said they don't take money ahead of time. So, the money I had paid was apparently to a scammer impersonating Enterprise--although I had the reservation there which seemed odd. Garrett Gravanda decided he was going to start over with a new reservation. I asked if I was still going to get the unlimited mileage I was quoted, he said no, they charge $ 0.29 per mile. My son, my additional driver, asked if we could use his company's discount code to get a better price. Mr. Gravanda found the code in their data base and said he could give us a $ 0.19 per mile rate. We agreed on that rate and Garrett Gravanda told me to drop off the truck to the Enterprise location at Coors Blvd, Albuquerque, NM when we completed our trip. I was instructed by Garrett Gravanda that the truck had 3/4 of a tank of fuel, and to drop it off with 3/4 of a tank. I asked about the amount of Diesel Exhaust Fluid (DEF) in the tank, appearing to be about 3/8 full. Garrett responded that I just keep the receipts for the DEF and I'll be reimbursed. On 24 April 2024, I returned the truck to Enterprise in Albuquerque, NM as instructed with 3/4 of a tank of fuel. The agent, Bryan Clark, told me it passed his inspection and that the Laurel, MD location would need to close out the contract. At that point I saw some discrepancies in the bill. I explained that I was not being charged $0.19 / mile (as agreed) and I was supposed to be reimbursed for the DEF (after presenting 2 receipts for DEF) and that was not reflected in the bill. When I dropped off the truck I was told the GPS tracker on the truck provides Enterprise with the number of gallons of fuel in the tank (which doesn't make sense since a tracker provides position not fuel-level), this resulted in another illegitimate refueling charge for 1.7 gallons at $6.05 per gallon. I called the Laurel, MD Enterprise office and spoke to Danielle Johnson, the branch manager, and she told me she was expecting the truck to be returned to Laurel MD. I told her this was incorrect and that we had informed Mr. Gravanda (in Laurel MD) where we were going to drop off the truck and he agreed. She got Garrett Gravanda on the phone who denied any knowledge of dropping off the truck in Albuquerque. Danielle Johnson told me she would call me back later that day or the next day (24 or 25 Apr 2024), but she never did. Upon not getting any further communication from Danielle Johnson, I decided to look at my charges on my credit card; I noticed I was charged $811.20 by Enterprise on 24 Apr 2024. With no communication from Enterprise, I had to assume this is the final charge. On 7 May, my son received a notice from his employer stating Enterprise claimed he had rented a box truck using my son's company charge card for the amount of $841.47. My son did not rent a box truck, nor did he provide his company card to be used for payment. The only explanation we can determine from this is that when my son showed his ID to confirm that he qualified for a discount, the Enterprise agent stole his number and used it to make a claim. This is fraud! I travel 3 months out of the year and rent vehicles on a regular basis. I have never had difficulty with a rental company, prior to this. I will NEVER rent from Enterprise again.

A total shit show - reserved a 12' truck, but only 10' available when arrived. They dont guarantee…read moreyour truck size will be there - but they did not let me pay for the 10' which was cheaper. claiming "cant change reservation day of". The truck has a "check engine" light on but agent said this is "NORMAL" and the light should be on. Im driving 1,500miles so keeping my fingers crossed. anyway - what a horrible company and customer experience.

If I could give 5 negative stars I would! I had a "reservation" for over two weeks, and these…read morefolks call me less than 24 hours prior to my "reserved" pick up saying they didn't have a truck for me due to trucks coming in and out. Why the hell did I make a reservation then? I ended up paying almost $100 more for a truck due to last minute with U-Haul, at least they are reliable! I will NEVER do business with budget again!

Pick-up on a Friday, gave us a truck with a broke side mirror, got a 2nd one told us it was full of…read moregas. It wasn't. Returning the truck, was a nightmare. Couldn't get into the lot. They are cleaning the trucks where you return the trucks and they were behind. So returning on Saturday creates a backup onto Rte 1. My husband made a way into the lot. Gave the keys to someone and they gave him a receipt. We got charged for 2 days not one and we returned it full of gas-no credit. Won't use this location again.

Outstanding! I went for an unscheduled pre-check and Jerome checked my F150 and Jerome spent time…read moreusing the system ensuring it would pull a Dolly with a Corolla on it and how it all worked. He put a quote in the system for me and they'll ensure everything is setup on their lot before I take off for the west coast.

I've rented 2-3 times from this location since I've lived in Laurel and never had an issue. Each…read moretime it's a smooth transaction and you are in and out the door within 15-minutes. The staff is always friendly and laid back. They don't seem to have the high volume of other rent-a-car places so they can concentrate on each customer. I would certainly recommend this place next time you need a car rental.

From the owner: Daily and Weekly Rental of Passenger Vehiclesread more

A few weeks ago, on February 18, 2026, during a severe winter storm, I stopped at Penske Truck…read moreLeasing to fuel my tractor. Road conditions were terrible, and like every driver out there that day, my truck was covered in dried salt and grime. The salt buildup was obstructing my side windows and mirrors to the point that my visibility was significantly reduced. While in the fuel isle, I noticed posted signs listing multiple services offered -- one of which clearly included window cleaning. Because visibility is absolutely critical when operating a tractor-trailer, I politely asked the fuel isle worker if I could have my windows and mirrors cleaned. I was told they did not have a window squeegee available, so he couldn't do it. That response was frustrating enough. If you advertise window cleaning as a service, you should have the most basic tool required to perform it. A squeegee is not specialized equipment -- especially at a truck facility during winter when salt buildup is guaranteed. Trying to resolve the issue, I called the service side and asked if someone could bring out a squeegee so I could get my windows cleaned. While on the call, I overheard someone say, "I won't have my guys climbing up on a truck to clean windows -- it's too cold outside." That comment was both inaccurate and unacceptable. The window squeegees used at truck stops have long handles specifically so no one has to climb onto a truck. There was no need for anyone to climb on anything. More importantly, refusing to provide an advertised safety-related service because it's "too cold" is not a valid excuse -- especially in the transportation industry. Drivers are expected to operate in snow, ice, and freezing temperatures. We don't get to refuse to work because it's cold. Visibility is not optional when driving an 80,000-pound vehicle. Mirrors and side windows are essential for safe lane changes, turns, and backing. Reduced visibility creates serious safety risks not only for the driver but for everyone on the road. If I had left that facility and been involved in an accident due to obstructed visibility, that raises serious liability concerns. I made a reasonable request for a clearly advertised service directly related to safety, and it was denied. This experience showed a lack of preparation, poor customer service, and a troubling disregard for safety. Don't post signs advertising services you're not willing or prepared to provide. And "it's too cold" is not an acceptable reason in this line of work. Very disappointing experience.

Very friendly and professional staff. Rented the truck I needed with no issues and they found…read morediscounts for me to use to reduce my costs! Veteran friendly, great experience, I will keep coming back and would definitely recommend to others!

Hi. I just wanted to say it was a pleasure renting a car through Next Car! It was very easy to…read morecreate the rental in the app. It was a terrific value for a weekend trip! The car, A Nissan Versa, was great on gas and very roomie. The associates I worked with were quick to help me with the insurance part of my rental. Got in and on the road in no time. Dropping off was even easier. I was worried about the toll but that was taken care of when I dropped off the car. So easy and very budget friendly. Can't wait to do it again. Karen

Horrible scam, we booked a package deal with flight and car rental. when we arrived at the airport…read moreat 1am, the rental place was far away and already closed. We had to rent another car because next car didn't match up with our flight. Also, be aware that the rental place is not at the airport. Despite the fact that we never got a car from nextcar, we still got charged for it. We reported it as scam on our credit card.