A total shit show - reserved a 12' truck, but only 10' available when arrived. They dont guarantee…read moreyour truck size will be there - but they did not let me pay for the 10' which was cheaper. claiming "cant change reservation day of". The truck has a "check engine" light on but agent said this is "NORMAL" and the light should be on. Im driving 1,500miles so keeping my fingers crossed. anyway - what a horrible company and customer experience.

If I could give 5 negative stars I would! I had a "reservation" for over two weeks, and these…read morefolks call me less than 24 hours prior to my "reserved" pick up saying they didn't have a truck for me due to trucks coming in and out. Why the hell did I make a reservation then? I ended up paying almost $100 more for a truck due to last minute with U-Haul, at least they are reliable! I will NEVER do business with budget again!

Pick-up on a Friday, gave us a truck with a broke side mirror, got a 2nd one told us it was full of…read moregas. It wasn't. Returning the truck, was a nightmare. Couldn't get into the lot. They are cleaning the trucks where you return the trucks and they were behind. So returning on Saturday creates a backup onto Rte 1. My husband made a way into the lot. Gave the keys to someone and they gave him a receipt. We got charged for 2 days not one and we returned it full of gas-no credit. Won't use this location again.

Outstanding! I went for an unscheduled pre-check and Jerome checked my F150 and Jerome spent time…read moreusing the system ensuring it would pull a Dolly with a Corolla on it and how it all worked. He put a quote in the system for me and they'll ensure everything is setup on their lot before I take off for the west coast.

I've rented 2-3 times from this location since I've lived in Laurel and never had an issue. Each…read moretime it's a smooth transaction and you are in and out the door within 15-minutes. The staff is always friendly and laid back. They don't seem to have the high volume of other rent-a-car places so they can concentrate on each customer. I would certainly recommend this place next time you need a car rental.

From the owner: Daily and Weekly Rental of Passenger Vehiclesread more

I have purchased a Truck at this location before. Let me start off by saying they always have a…read morefinal maintenance done before letting their buyer drive off with their trucks. The first time one of my drivers had noticed there was an oil leak in the truck after about a week of use. I took the truck back; within the first month of purchase they deal with repairs. They gave me a call back the following day to tell me there was no issues with the truck. It turns out they had only topped off what had leaked. By the time I noticed it was still leaking, the 30day warranty had expired. Leaving me to deal with the trouble. A couple of years down the road which is today turns out I purchased two trucks at the same time. One of the two had no transmission fluid whatsoever. The other with an old battery. I brought that up to them. Again, they claimed they have final maintenance done before sales are finalized. It turns out the day I come to pick up for one of the busiest days of the year (peak season) to find out they left the truck again with no transmission fluid. It turns out to overflow the other truck with an excessive amount of transmission fluid. Not once did they come out to attend me during the pickup. These guys are unorganized and money thirsty pricks. No consideration for time or Buisness.

I took the decision to buy a new unit for my company and they recommended ryder look in o. Line I…read morefound a truck. I was interested at 4:30pm i be i. The store and they told me that they did not have a vendor in the store at that time when the closing time is at 5 pm she said suggested go and see the trucks for myself, but I went and found something that I am very interested to call at 10 am as suggested but they did not take importance to me three times call when it bothers me I call the seller and he gave me an appointment for the next day at 12 m avordamos a price and the form of payment arrives the day sivuiente and the same that attitude! @@ # $ % and told me to wait for him to load the batteries and prepare the truck as if he did not know that I was going to buy the truck. I wasted 3 days of my time and I was frustrated by his incompetence, a transaction as close to the frustration as never before. kind of staff takes care of your business ??????

A few weeks ago, on February 18, 2026, during a severe winter storm, I stopped at Penske Truck…read moreLeasing to fuel my tractor. Road conditions were terrible, and like every driver out there that day, my truck was covered in dried salt and grime. The salt buildup was obstructing my side windows and mirrors to the point that my visibility was significantly reduced. While in the fuel isle, I noticed posted signs listing multiple services offered -- one of which clearly included window cleaning. Because visibility is absolutely critical when operating a tractor-trailer, I politely asked the fuel isle worker if I could have my windows and mirrors cleaned. I was told they did not have a window squeegee available, so he couldn't do it. That response was frustrating enough. If you advertise window cleaning as a service, you should have the most basic tool required to perform it. A squeegee is not specialized equipment -- especially at a truck facility during winter when salt buildup is guaranteed. Trying to resolve the issue, I called the service side and asked if someone could bring out a squeegee so I could get my windows cleaned. While on the call, I overheard someone say, "I won't have my guys climbing up on a truck to clean windows -- it's too cold outside." That comment was both inaccurate and unacceptable. The window squeegees used at truck stops have long handles specifically so no one has to climb onto a truck. There was no need for anyone to climb on anything. More importantly, refusing to provide an advertised safety-related service because it's "too cold" is not a valid excuse -- especially in the transportation industry. Drivers are expected to operate in snow, ice, and freezing temperatures. We don't get to refuse to work because it's cold. Visibility is not optional when driving an 80,000-pound vehicle. Mirrors and side windows are essential for safe lane changes, turns, and backing. Reduced visibility creates serious safety risks not only for the driver but for everyone on the road. If I had left that facility and been involved in an accident due to obstructed visibility, that raises serious liability concerns. I made a reasonable request for a clearly advertised service directly related to safety, and it was denied. This experience showed a lack of preparation, poor customer service, and a troubling disregard for safety. Don't post signs advertising services you're not willing or prepared to provide. And "it's too cold" is not an acceptable reason in this line of work. Very disappointing experience.

Very friendly and professional staff. Rented the truck I needed with no issues and they found…read morediscounts for me to use to reduce my costs! Veteran friendly, great experience, I will keep coming back and would definitely recommend to others!

Hi. I just wanted to say it was a pleasure renting a car through Next Car! It was very easy to…read morecreate the rental in the app. It was a terrific value for a weekend trip! The car, A Nissan Versa, was great on gas and very roomie. The associates I worked with were quick to help me with the insurance part of my rental. Got in and on the road in no time. Dropping off was even easier. I was worried about the toll but that was taken care of when I dropped off the car. So easy and very budget friendly. Can't wait to do it again. Karen

Horrible scam, we booked a package deal with flight and car rental. when we arrived at the airport…read moreat 1am, the rental place was far away and already closed. We had to rent another car because next car didn't match up with our flight. Also, be aware that the rental place is not at the airport. Despite the fact that we never got a car from nextcar, we still got charged for it. We reported it as scam on our credit card.