Ten years ago, I hired Wendy from Dream House to re-decorate my townhouse in Rockville. I paid…read moreover $160,000 to Dream House for design advice, furniture, and accessories. At that time, I was very pleased with their work - so much so, I referred 3 family members and another friend - all of which also paid thousands of dollars to Dream House for various purchases. Two years ago, I reached out to Wendy again - this time for help when I purchased a second home in Florida. I spent $6,500K with Dream House on curtain rods, finials, rings, etc. and it ended up being an absolute fiasco. When the installer (whom I hired privately in Florida) arrived, he said the drapes could not be hung with these curtain rods because the drapes were too heavy. When I reached out to Wendy and Cassie, I learned they were both on vacation together in Spain. Wendy's response from Spain: "...how were we to know they were super heavy? We ordered rods for regular draperies." This response is from a woman who has 44 years of design experience? -- i.e. Wouldn't you inquire about the drapery fabric before ordering the rods and/or let a client know the limitations of the rods when selecting drape fabric? The drape installer left after I received this text from Wendy in Spain, "...I understand how you feel, but I worked very, very hard on this for you...spent hours on this. I've used all these rods before..I have never had an issue. At this point I'm on vacation and would rather not have to take care of this right now." Though Wendy admitted later that she should have never taken on my design project (true!), they only refunded me $1,100 for curtain rod hardware that I returned to them - indicating to me that the curtain rod company would not allow anything else to be returned since is it was custom ordered, and I also had to pay a 20% restocking fee. Disgusted, I asked Cassie to mail the $1,100 check to my Maryland address; instead she mailed it to my Florida home. When I requested that Cassie re-send the check to me at my Maryland home as requested, she told me she could only do this if I paid a $40 check stop payment fee. The moral of my story: Buyer beware! If you run into any issues, be assured from my experience that neither Wendy nor Cassie will take ANY ownership of the problem. Beyond a frustrating and disappointing experience from a once very loyal customer. My only solace is that I have repeated my horrible experience to many friends and family who will also never shop at Dream House again.

Dream House is one of a hundred quaint stores in Downtown Frederick. So what makes Dream House…read moredifferent. Well, I'll tell you, the store looks brand new. Mostly it is filled with oversized furniture which is a modern but comfortable take on higher end pieces. Me and my friend went to the back and sat on these amazing chairs that were electronically reclining. Cause I don't want to have to push with my back on the hair to make it recline. What am? An animal?! The woman who was very pleasant told us that the chairs could come in one of like 50 different fabrics and leathers. I sat on another couch before I left which was very comfortable. If I had a larger house, I would definitely stop by this store. I do like a lot of the patterns on the furniture. The customer service was great! I like the customizability! I do remember the prices were a little on the higher side, but probably level with other stores like it in the area. Also... I'm gonna be honest, I don't have the best gauge on furniture prices. I don't go furniture shopping that often, and when I do it's for vintage furniture. I wouldn't hesitate to stop back into the store to see the new things they have in stock.

Prior to moving to a new house, I contacted PVI to remove my office furniture that I had purchased…read more20 years ago. When I spoke with them they still remembered me and offered to remove the stuff at a discount! The removal happened as planned 2 days later and I couldn't be happier. PVI has the best customer service and is fantastic to work. They really earned my 5 star rating. Thanks PVI!

Very poor customer service! I called them about some nice office furniture that our office was…read moretrying to get rid of. The person I spoke to said he would be interested in seeing some pictures of the desks and cubicals. I drove all the way down to the office (over 20 miles) paid for parking, took the pictures and emailed them to the guy. I followed up with another email, then a phone call. He didn't have the decency to return my call or emails. A complete waste of my time. Wouldn't consider using them at all.

Great prices and lots of fun pieces! The staff was very helpful and welcoming. There were many…read morelovely pieces; there was something for everyone! I found a corningware casserole for $5 and an old glazed iron pot (that I'll be using as a stylish planter!) for $18. I'd definitely recommend stopping by if you're in the area. There are large indoor and outdoor sections so you can feel safe from covid-19 while browsing. They take cash and card (but I'm not sure if there is a minimum for using the card machine).

Love this place! Make it a point to stop there when I'm the area. Nice mix of vintage and unique…read morenew items, lovely people

Friendly, knowledgeable, helpful, and fun staff! The person that runs the long arm machine is…read morequite talented.

Take a break quilters & read this post, it's life changing!…read more This hidden gem ranks diamond level in my book! It is absolutely amazing! With each turn I was finding things that I didn't know I wanted and needed! The staff were superb! They were helpful, knowledgeable, and friendly! All of them went above & beyond to help make my first time visit memorable! I don't live close, but you can bet I'll be making my way to this store each time I'm in the area! Class act store & class act ladies working! Thanks for a keeping up and maintaining a well stocked & amazing store!

I got this company from Angie's list. The daughter who handled the business part was very nice…read more Unfortunately I was very dissatisfied with the work. I had 2 bar stools that they did a nice job on. I had 2 banquet cushions that needed reupholstered and they did a bad job. There were buckles throughout. I returned them and was promised that they guarantee their work and would fix it. When I went to pick up the cushions it was actually worse. Buckles still there and a crease down the middle of both that wasn't there the first time. The daughter said to send pictures. I sent them and never heard back from her. I would have hoped for a return call and an apology or some type of credit but there was nothing. I don't recommend this small shop.

They did an amazing job!!! I found both Mike and Alvaro very professional. Mike was very…read moreresponsive, responded to my calls and emails and text messages in record time, kept me updated about the work and the result was phenomenal. I had to travel out of town and they accommodated my request and delivered before I left town. I am very happy and grateful. I find their work refined and the price very reasonable. I would recommend them with full confidence. See the before and after picture, fabulous!!!!

I recently had a 3 piece Victorian parlor set and two antique high back chairs reupholster at…read moreWestview Reupholster Service and the work they do is out of this world and the pricing beyond fair. I had been to two other shops here in Hagerstown and was quoted sky-high prices for the labor and the fabric. At one of this places they said you could provide your own fabric but would charge $15 per yard for handling. When I walked in to Westview I was greeted by Ralph, he was very honest and open with us. He allowed us to look at his work and his entire shop. He has been in the business for over 40 years and it definitely shows. He also has lots of fabrics to choose and price at $3 per yard! Finding this shop was a blessing, I ended up paying 1/3 of what the other shops quoted me. If you want honest, reliable, and quality work I wholeheartedly recommend their shop.

People drive from all over to come to this store for a good reason! I'm lucky that it's not too far…read morefrom me! They have everything, and I mean everything. Hand tools, grinders, molds, and glass, glass, glass! My favorite thing to do is search through the discount bins they have in the front- you can find some real treasures in there! You can easily get lost in the back room looking at all the glass. They have hundreds of design and pattern books as well. The staff is well educated and can answer any question you have. I've asked before for glass in specific shades and they know exactly which brand has what I'm looking for. If you're considering driving out to come, you won't regret it! Just make sure you have a big enough car to hold everything you get!

Have been shopping online with them for a while now and every order has been perfect! Packaged with…read morecare, great communication, and always able to get someone on the phone when I have questions. Heavily debating taking a road trip here as the pictures of inside look like stained glass heaven! Highly highly recommend!

Very nice and skilled guys. Ive worked with them many times and the prices are always fair and are…read morea good value. They offer lots of services- headliners, carpet, seats. I always recommend them. The few bad reviews are surprising because every time Im in there theyre busy with tons of happy customers

the driver's seat in our Chevy pickup was badly depressed, no cushions left. In about three…read morehours, Joe's team rebuilt the seat and it feels and rides like new. Great job!!