We just recieved our mattresed and couldn't be more happier! All thanks to Austin who went above…read moreand beyond to help my husband find the perfect mattress! We appreciate you& thank you kindly austin!!!

Fast and friendly service from Caesar, who admittedly did not have to a lot of selling as I knew…read morewhat I wanted as soon as I saw that they sold 'Purple' from the parking lot. He did however find us the best deal. Which was a previous shop floor model. Unlike the other reviewer I could not tell that it was a shop model once it had been delivered and installed. It actually had a new smell to it. Yes I'm a guy who smells mattresses and such like:) 50% savings on something that I knew I wanted. Deal! Looking online at other places, the whole deal saved me 50% even after the new sheets, protector and base. With free delivery and installation included. More than happy to have shopped here. Even though I was initially wanted to go to sleep number at the mall.

I shopped for mattresses at three stores. The first was Mattress Firm and Jimmy Siettmann was the…read moresales representative. I was impressed with his calm friendly manner, he explained the differences in sleep positions and bed types. I wanted to comparison shop so I went to two other mattress stores. The salesmen at both stores were obnoxious with the high sales pressure and when they discovered my budget meant I wouldn't t be purchasing a high end bed, they tried to sell me a cheap overstock bed that didn't even meet my needs. And they spent more time bashing their competitors than explaining the bed types. I went right back to Mattress Firm and bought my bed from Jimmy. Plus Mattress Firm has a 120 day trial period and if I return it and replace it with the same cost or higher bed then the return is free. What a great experience there and I highly recommend the Mattress Firm in Buckeystown Pike and Ask for Jimmy!

Cesar helped us tonight get a really high quality mattress for a great deal. We ordered it and…read morecan't wait to try it. Crossing fingers it is the best sleep ever. Cesar is awesome btw. He's helpful and not pushy and really listened to our needs. Highly recommend him if you are in the market for a great mattress shopping experience. My husband and I left feeling really good about what he helped us pick out and just an overall nice person to work with tonight. Thank you Cesar!

Great experience! Fast and knowledgeable, so nice too! They stayed open for us and also help with a…read moretruck issue!! Thank you again

On June 10, I purchased 2 Sealy Hybrid Albany Mattresses from your store. It was said that in order…read morefor be eligible for Comfort Guarantee I HAD to purchase the mattress protectors from the warehouse too. $162 for two mattress protectors.  The protectors they provide are slippery, scratchy, itchy, loud even with a sheet put over top of the protector. The sheet protectors do not stay in place. I removed the protector without ever using and put back in its original bag. I chatted with Rebecca to inquire about returning the mattress protectors. I was informed that the item was not returnable even though they forced me to purchase it or I could not be eligible for the Comfort Guarantee. I explained that these protectors are not usable, they are extremely uncomfortable to the touch and do not stay on. Rebecca B was extremely rude, refused to allow me to speak to a manager after numerous requests and also hung up on me by ending the chat without warning. As a customer, I found this interaction both shocking and unprofessional. I would appreciate a review of this matter and a response from management. Thank you for your time and attention. Please contact me to work something out. I spent over $4000 with Mattress Warehouse and would expect to be compensated for the $162 I am out for the terrible protectors.

Spent thousands of dollars on a new cal king mattress I've only had it less than two years and I…read morecan feel the springs and coils, upon requesting replacement, I was sent over a mattress tester that deemed my mattress was not replaceable under the warranty.... Never again. So disappointed in the quality for what I paid.

Mattress Warehouse stands by their warranty. We purchased a Sealy Mattress that got worse and…read moreworse. We were still paying on it after 16 mos. We contacted the main office to file a warranty claim. After sending out someone from "BedCheck" to check the sagging in the mattress we received an email stating that it was found to be defective and refunded the full price to purchase another mattress. That's good service!!!

This place is a joke. Highly unorganized. Went in for a bedroom and living room set, walked out…read morefeeling good. Next day I get called and told my color of living room set won't actually be ready til June ! Ok cool, So I changed to a different color. Then I get a call 2 days later saying another employee sold my couch "that was labeled with my name" and I would have to get the sets in different colors.... MAKE IT MAKE SENSE !!. I cancel the entire living room set cause I'm not dealing with that. Bedroom set comes and gets delivered, but wait... then to find out one of the items is missing and won't be delivered for another month. Lmao I like trying new places and sometimes it just doesn't work out... Go to Bob's and Stay at Bobs.

There are plenty of furniture stores in Frederick, but don't shop at Value City. We have been…read morepreferred customers for several years because of the number of purchases we have made. However, we've gotten nothing but a run around between the store and their warranty company, both blaming the other and no one wanting to stand behind our chair which now has a defunct frame and mechanism for the second time in 4 years. Anywhere but Value City!

We are so glad we stopped in Gladhill furniture. It's a beautiful three or more story showroom. And…read morethe best part is the sales people know what they're talking about. It was the first store we stopped in that could tell us what they had in stock and listen to what we needed and pointed us in the right direction. We went to three other stores prior. And the sales people didn't even know if they had specs, they didn't know what they had in stock. It was embarrassing. They don't rush you, have they listen and they watch. We were delighted. We found the furniture we needed at a fantastic price and I can't wait till it's custom fabricated, and delivered!!

We were provided excellent service by Thomas during our visit. We discussed our unique space in…read moreterms of a rug for living room, kitchen, and dining room. He went to great efforts to think through various options in the showroom. A day or two later, he sent some other suggestions, too. The two men who were showing the rugs for the 70% discount rug sale were also very patient, informative, and pleasant. Many of their rugs were gorgeous. Wished there were more 6x9s.

DO NOT SPEND YOUR MONEY HERE!!! My family and I were in the mall one afternoon, when we slipped…read moreinto Sleep Number to inquire some information on ways to fix a sagging mattress. As we walked into the store, there was no employee present, so we began to walk out, and the employee came from walking down from the candy kiosk a little further down the mall. Upon making contact with the women employee. She immediately presented an attitude like we were interrupting her time. I began to ask her if she recommended a mattress topper or mattress pad for a sagging mattress and her first response was "I don't know, call someone at customer service". So I said okay, no worries, do you guys carry any of these options in stock. She stated for us to follow her towards the back end of the store. When we got to the back end of the store she asked "what's your phone number so I can look up your mattress", so I told her I didn't purchase the mattress from here, I'm just inquiring about a recommendation, but the size of the mattress is a California King. Then she stated "well, I don't know what to tell you". So I said okay, no worries and left out with my family. I called later to the store to see how I could get in touch with the district manager and I was told that if I left my name and number the district manager would contact me... It's been 5 days now, with no contact yet. Which is terrible because I was honestly really looking into purchasing a few mattresses from them that day if I felt like a mattress topper or pad wouldn't solve the issue. So because of her arrogant demeanor, terrible customer service skills, and lack of product knowledge... They lost out on thousands of dollars from me that day. Oh well, no wonder Amazon is putting companies of of business left and right! :)

After spending a fortune... Bed, sheets, pillows etc you would think we would be appreciated as a…read morerepeat customer. I walked into the store today to purchase a new pillow. There were 2 other couples in the store. Both associates were working with one couple at the desk. I walked up to the desk and waited when the female associate said she'd be right with me... I told her I wanted to purchase the same pillow I had last purchased if she could look it up in the computer. She then went to the second couple and proceeded to put the sell on the man while the woman went to the front of the store and sat on the end of a bed playing on her phone. If they intended to purchase a bed, wouldn't they both be looking at beds and not playing on their phone!? After 15 minutes of waiting to buy a $200 pillow I decided since they did not want my business, I will go elsewhere. New pillow saved me $150!!! Thanks for not serving me today!