This business has NO CUSTOMER SERVICE. I ordered an XL helmet from them, and the confirmation email…read moresaid XS. I immediately called and emailed (to which they say they respond within the same day), left a voicemail, and called 15 times with no answer or returned call. I got invoiced for the helmet and cannot get in touch with anyone to get my money back. This place might be FRAUDULENT. Avoid at all costs. No wonder their name is "SHADE" - this business is shady

Absolutely terrible! I ordered a brake kit from them, they sent me brake pads. The kit I ordered…read moredoesn't even come with brake pads. They seem to assume I didn't want what I ordered, offered zero resolution, zero help, and will not send the item I ordered. VERY UNPROFESSIONAL!!! How hard is it to complete on online single item order! JUST SEND ME WHAT I PURCHASED! I do not want a refund, I want what I ordered! AVOID THIS SELLER!

My name is Glenn Miller and here are my thoughts on Polaris and Columbia Powersports:…read more I brought my 2019 Polaris Ranger 1000 XP EPS 20th anniversary edition in for a complete service. Kurt in the service department took the time to explain to me what all was involved in the "C" service what it would cost. I agreed and asked about replacing the belt while they had it and he quoted the cost to which I agreed and added to the work order. I had some aftermarket parts that were Polaris approved and asked for an install price to do it while it was there...again, Kurt to time to explain to me what it would take to do it and quoted me a priced and I agreed to it. During the service a couple of parts were found to be in bad shape and in need of replacement and Kurt called me to let me know and ask before he just did it and hit me with an unexpected charge. I agreed the work should be done and Kurt quickly took care of replacing the parts. Then an unexpected situation arose with a very expensive part that was found to be bad and Kurt called me to discuss my options. Now remember my unit is a 2019 and WELL out of warranty, but Kurt suggested I let him contact Polaris to see if anything could be done on their end. Much to my surprise Kurt called me the next day to let me know that the Polaris techs had walked the service tech through a few steps to identify the issue with my part. It was determined that my part was IN FACT faulty and Polaris stood behind the part and sent a replacement to Kurt to install. The only cost to me on the part was the installation charge which was nothing in comparison to the cost of the part. All I can say is that Polaris, Columbia Powersports, Kurt as well as Brian in the service department all worked together to win me over as a CUSTOMER FOR LIFE!!! Service like I received is pretty much unheard of these days and I want to let it be known that I HIGHLY RECOMMEND Columbia Powersports, their GREAT service staff and Polaris to ANYONE in need of their product or services!!! A++++++++++++ Service!! Thank you

Columbia Powersports doesn't list prices on anything quads, UTVs, dirt bikes, nothing. When I asked…read morewhy, the salesman said, "that's what I'm here for." That line tells you everything you need to know. If a business hides prices, it's because they want control not to help customers. It's a shady, manipulative process that wastes time and insults anyone with common sense. In 2025, no serious buyer is playing guessing games. Transparency builds trust; secrecy kills it. This kind of "hide the number until you're in the office" nonsense belongs in the past. Post your prices, respect your customers, or keep losing them one by one.

My husband and I stopped at this dealership because we are in the market for a new bike. We saw a…read morebike we liked in the shop and asked JP about the bike and if we could start it up. The seat was off the bike and we asked what was wrong with the bike and why it was in the shop. JP told us that they just got the bike in and that they were checking the bike out and retuning it. We assumed JP went to find the keys to start her up. We found out that a mechanic saw our interest in the bike and pulled JP to the side to tell JP that he couldn't sell us the bike because the motor was blown. Apparently, a fist fight happened outside because the mechanic told JP not to sell us the bike and JP didn't want to loose the sale..... We have had bad experiences before at this dealership with long wait times on service, bad communication, high staff overturn, low inventory of merchandis, and now ETHICS. Big mistake JP. HUGE.....We went to Moonshine HD in Franklin and bought a 2026 Road Glide. Moonshine HD hasn't let us down yet. We knew better than to go to Columbia and we finally learned our lesson. We won't be doing business there EVER. Buyer beware..... ZERO star rating I wouldn't recommend this dealership to my worst enemy. Go see Taylor at Moonshine HD....

This is the worst Harley dealership I have ever been in. You could be in there for an hour and not…read moreone person would greet you or talk to you. The service desk used to be great, but they got rid of their good parts staff about a year ago and now nobody will even acknowledge you're standing right in front of them. Don't waste your time going into that dealership.

Wow. Posted a 4 wheeler i wanted for 6,400.. I get there and they tell me thats without the wheels…read moreon it.... its a extra 1,999 for that... so by the end of it they show me my total is gonna be 11 thousand and some change almost 12 grand.. which is double the price at that point. I ask the guy well then can I buy it without the wheels at 6400? Nope. Wasted my time and its complete bullshit. Sleazy ass lure you salesman. Save yourself and buy somewhere else. If i could give no stars i would.

I have bought a few things in here , helmet, gear etc. reasonably priced good in inventory. Just…read morehave to control myself looking at the motorcycles and atvs. I have one motorcycle already ... an atv is on my horizon once I get a trailer or toy hauler ... Sales guy super friendly and still showed me around even when I prefaced it with my wife would kill me if I brought any more toys home lol.

I was having some tuning issues. Crusty Cycle found the…read moreproblem. Very nice group of guys. I will definitely go back for service and to visit There fees were reasonable. keep up the good work.

So after moving here I needed to find a new shop so work on my Harley. I've always preferred local…read moreshops over the dealership. Better service. I Went here for some motor work (cams, voltage regulator and tuner), change out my handlebars and fluid change. I have to say from Ashlee, Dave and Slinky I am so happy with the communication, the craftsmanship taken during the build and the overall result. The value of the job was well within reason and the care taken to complete the job was spot on. You've earned a return customer and I look forward to returning. If you're nearby check them out. Soon the Saturday rides will begin and I look forward to joining. As the saying goes you get what you pay for and it was worth every penny. I'll be seeing you soon for the next project. (Speakers and Amp)

The workers appeared to be knowledgeable and nice enough. My issue was that i went to pick up my…read moreHonda (2400 miles on it with incredible paint job) and I found it with chopped grass stuck on the back fender - clearly put there by a weed wacker. The guys there washed it for me when i pointed it out. The fender was still wet when i drove it home. Once home and the bike was dried, i could see scratches on the back fender where the grass had been weed wacked onto it. I was able to get a detailer to work them out. Nothing deep, but still surface scratches and grass on a beautiful low mileage bike. They may be mechanically good but I wouldn't trust them again. If your bike has a nice paint job - i recommend you may want to look elsewhere. I know it was the landscapers who did the damage but still, if my bike is there i trust it should be safe.

Avoid Cool Spring Honda at all costs. Shop at Mid Tenn Motorsports down the road. Honest,…read morereliable people not trying to trick you.