S&L Cleaning Team is a great value for a home cleaning service. I have consistently had S&L clean my house every other week since 2010. No they are not perfect; the quality of cleanings has varied some between various cleaning teams assigned to my house. However, once a team learns your house and your priorities they do a great job; especially given that their prices are about HALF that of the competition. read more

Hired them to clean my house, and was pleasantly surprised with the results. Cleaner was on time and very polite. Missed a couple of the harder to reach spots in my place, but not gonna hold that against them, I forget to clean them half the time. Great value for the price they charge, will definitely use them again in the future. read more

After a long time on the market, we finally sold our house.. a three story victorian on the east side of St. Paul. It was in good shape and needed a once over to get it clean for the new owner. For our purposes that would be dusting, floors, degreasing and cleaning the kitchen and sweeping up the basement along with the bathrooms. Nothing really all that unusual. We ordered 4 total hours whcih they defined as two cleaners each working a total of four hours. They showed up on time, but in the process of waiting for us (we were about five minutes late to the house) the cleaners ate candy in their car and threw the trash onto our lawn and never bothered to pick it up. This should have been a red flag as to how bad these guys really are. we had to pick up a rental car, and when we returned about an hour later, they were gone and had left a note that they had worked the agreed hour and a half and were done. Um, no. Topping it off, they did little to actually clean the house, swept the 1st and 2nd floors and light cleaning in the bathrooms, that's it. Finally got them back to the house and the clearners were clearly irritated to be back and ultimately needed to be monitored every minute they were in the house to ensure they actualy did the work, and did it with respect to our property and thoroughly. A complete and total waste of $160 in our case... strongly strongly caution you before you ever think about considering using these guys. read more

I ordered a move out cleaning through Amazon. Scheduled the cleaning on line the day before I received an email with a time change. I called the owner to tell him that this wouldn't work because we were moving out and set things up for a reason. He was super rude and unhelpful and said that he would call me the next day (the day of the scheduled cleaning). He called at 7:20 a.m. saying they would be there at the original time but there was an added service charge not told to me by amazon. Two people arrived to do the actual cleaning. They were super nice but in the three hours of move out cleaning(which was actual 1.5 hours between two people) the only thing actually cleaned was my kitchen, our two bathrooms were wiped down but definitely not move out clean and no other room was touched. read more

Terrible cleaning service....DO NOT USE. We were going to use them to clean our new house and our old town house that we are trying to get rented out. We purchased their service through a coupon site. They wouldn't come clean our new house until we moved in, which wasn't what we wanted, but we went with it. Thank goodness someone was staying at our house when they came to clean. Two people came and they were terrible. They rushed through things, ignored other items & started to pack up to leave a half hour before they were supposed to. Our company made sure they stayed until their time was finished and had to point out multiple items that they did poorly. We schedule them to come clean our town house before our renters moved in, and they won't clean it because no one lives there. We didn't want them to do their stupid "move out/move in" clean, we just wanted the basics done and we would pick up their slack, because we new there would be a ton. They wouldn't help us out at all or work with us to get something done even though we had paid for it. When I talked to their manager, he sounded like a broken record and would not answer my questions. I highly recommend staying away from this company and finding someone else that is professional, that has better costumer service and a better cleaning service. They are a total waste of time and money... read more

We have been renovating our home and after spending several weeks hammering, painting, and updating, we were uninterested in doing normal day-to-day cleaning, so thought we'd splurge a little and get three hours of cleaning. While my home is somewhat cleaner, it was not worth the price. They tried to reschedule the cleaning the day-of and seemed extremely annoyed when I could not be home to let them in several hours before our scheduled appointment (apparently the idea of people having jobs and obligations and scheduling around them purposefully is foreign). A team of two showed up, and one spent nearly the entire time vacuuming. I have a 950-square foot house with no carpet. I cannot figure out how it took 1.5 hours to vacuum it. The other worker definitely did more, but overall, a lot was left to be desired - dust still on tables and windowsills, cobwebs on the corners of picture frames, little more than a cursory wipe-down in the bathroom, etc. On top of that, when asked to do a bit more thorough job, I was informed that "deep cleaning is extra." This is, I'm sure, true, but I wouldn't consider dusting, mopping, and knocking down a cobweb or two to be deep-cleaning. read more

I found them using a groupon and was excited after their the initial cleaning session. They really did a good job and therefore I signed up to have them come again a few times. They send two people and they clean for 1.5 hours. The first two times they were able to clean the entire condo which is only one bedroom, one bathroom, living room, and kitchen. The last time they came they only cleaned the living room and one bathroom. When I called to ask why less was cleaned for the same price I never got a call back. So now in the process of finding someone else!!! read more

DO NOT use this cleaning service. We had them come in for a cleaning last week before a party. They sent 2 people for 1.5 hours and we paid like $68. I asked specifically for the nitty-gritty deep-cleaning stuff I cannot do due to a herniated disc in my back. I cited corners, under the couch and entertainment center and a thorough job on the floors. Well, they did not do under the entertainment center, and the floors still had obvious spots on them that could have easily been buffed out by a little scrubbing. Also, the stovetop was just barely wiped down when it needed a good scrubbing. I think they spent the majority of their time rearranging my 2 year olds toys, which is absolutely pointless. My MAJOR complaint was that when I came home, I opened the microwave to see if they had cleaned it (they had, and pretty well), the top part came crashing down on me. It was TOTALLY snapped off and is not fixable. I have NO IDEA how the hell they could have possibly done that, but alas, they did. After 3 phone calls and 1 email informing them of this situation and asking them to contact us, they have not. I am extremely disappointed and will be contacting the better business bureau if they do not resolve the issue promptly. read more

Absolutely horrible. The cleaner never showed up for the job, and when I spoke to Mitchell on the phone he was unprofessional and rude - he said he would come by my business to reschedule the job and he never showed up or called. Ridiculous. read more

My husband ordered a coupon through crowd cut for 3 cleaning sessions - and while they did an OK job with our house we were moving out of I was extremely disappointed with the followup jobs in our new house. I came home and could not tell that someone had been in our house to clean, the only thing that was different is a couple of bathmats had been moved. I noticed there was dirt/dust bunnies on the floor, the wood had not been dusted, the carpet had dirt marks, and there was a q-tip on the floor in the bathroom - no trash had been taken out, they didn't make the bed, the windows/mirrors were still dirty....oh, but they did take the $8 "tax" fee that we had to leave under the mat so I know someone had come by. I was hoping to find someone to clean long-term and though the coupon would be a good opportunity to gage their services - I will not be using them again. read more

First the company is deceiving. They advertised and emailed us about the service being three hours. They never once said it was 3 "man hours" which means 1.5 each person for a team of two. Secondly, they came in and asked what needed to be done. I said definitely both bathrooms and then the kitchen. One bathroom was cleaned and the other one was half way cleaned. The bathtub was never touched. Neither bathroom was mopped. I am not sure what was done in the kitchen because when the person left the kitchen it did not look any different than when she first walked in it. My floors were not done at all and the front entrance was half way cleaned. On top of that one person walked in my house asking me if she can charge her phone and not just any plug in. The phone needed a USB drive to be plugged in. WTF. We will never use S & L Cleaning again! read more

I would call S & L Team Cleaning's management incompetent, but that would give the word "incompetent" a bad meaning. I bought a LivingSocial deal for four hours of cleaning for a condo that I'm moving out of and selling. When I set up the appointment, it said it was only for THREE hours. I remarked in the instructions that my deal said FOUR hours, and that I wanted cleaning at my condo's address, NOT my home address. When I got the confirmation email, it STILL listed my home address as the location of cleaning. I emailed back, telling them I wanted the cleaning at my condo. I gave the condo address, AGAIN, to the manager, over the phone, and he assured me his crew would meet me there at the scheduled time. Also, the manager said that since it was a "move-out" clean, they would have to charge me another $50 (payable in cash) at the time of service-- even though my condo is only 900 sq ft and half of it is fairly clean, as I had just had new carpet put in a week before. I'm at the condo, at the scheduled time, and no crew. I wait fifteen minutes and get a call from the cleaner. She is at my HOME address, saying nobody is answering the door. I told her the cleaning was supposed to be at the condo, AS I TOLD HER MANAGER. I then told her the address, as well as the nearest major intersection, thinking she could find the place. Another 30 minutes passes, and I get another call from her, saying she's at my door, and what apartment number should she ring to get in. I tell her I KNOW she's not at my apartment, because I'm sitting on the front porch, and she isn't there! OOOPS. I tell her the address again, and the nearest cross streets, and hope for the best. It is now one hour after my scheduled appointment, and I am calling S & L's office to cancel the appointment, when lo and behold, it's another call from the cleaner, asking me to text her the condo address. By then, I've had it, and I tell her to forget it. I call S & L's office, and get voicemail (apparently answering the phone isn't done there). I left a message, in my calmest, professional voice, telling them to forget it, as they obviously can't give simple instructions to their cleaners, nor provide them with maps of the city which they work in so they can find their cleaning jobs. I trusted this company because it says on their website that their management had 20 years experience at Marsden, a well-known and well-regarded custodial company. Obviously, communicating with their employees is not a priority, nor is providing them with the tools they need to do their jobs. Now, I'm out my $68, plus two hours of work at my job, and do the job myself so I can get this condo listed. Thanks for nothing, S & L Cleaning. You will NOT be getting any referrals from me. read more

We bought a 3-cleaning deal through crowd cut, and the teams who came to clean our house did an astonishingly bad job. In 90 minutes, two people did only the following: one bathroom (toilet & sink), one full bathroom, the kitchen. But the terrible quality of what they did is what's amazing: no vacuum, no mopping, no dusting, underside of the front of the toilet wasn't clean, kitchen counters were wiped but stuck-on stuff was still left there, sides of oven were untouched, a couple of dust bunnies clearly visible in kitchen. We've had other cleaners do almost our whole house in the time these people took to do a shoddy, incomplete job on three rooms. read more

I hired S & L Team Cleaning to clean the day before I was having a party. The 2 cleaners (1 female, 1 male) were supposed to arrive at 10:40am. At 11am I called the office and was told they were running late. They showed up at 11:40am. The female, I'll refer to her as "S", asked what I would like them to focus on since they only had 1.5 hrs. The male, who will be "M", started carrying in cleaning supplies. I told S that they should focus on the bathrooms and floors. S got to work in the bathroom while M started doing the floors. After about 50 minutes they said they were "done" and asked if everything was to my satisfaction. When I said that they had not even been here an hour, M actually said that the lady from the next job was calling so they had to get going, as if doing a good job at my place was not a concern. I asked M to wipe the window ledges. He did that and then brought supplies outside and smoked and made calls on his cell phone. I still had 30 minutes left of his time, but by then I was getting so frustrated, I just wanted him out. Next, I looked at the bathroom and it was clear that S did not even lift the toilet seat up to clean the rim nor did she clean the outside of the bowl. In my view, a sparkling toilet is the calling card of a cleaning team. Well, after I showed it to her, she said she would fix it. She made an attempt, but it was still not clean. Not even close. I was so frustrated and had already accepted that their work was a complete waste of my time and money and I would have to do it over myself. I told her she could go. S then told me that she really has to bring back a survey to her boss, even though I told her I was not going to fill it out. I didn't really want a confrontation, so I drew an X across the entire page and wrote "owner can call me for feedback." I haven't heard anything so far, but would be happy to tell the owner about the wretched job they did. It was shockingly bad. DO NOT HIRE THIS COMPANY. They clearly do not care about providing a quality service. The cleaners came late and left early after having done a shoddy job. read more

This is an awful cleaning company. I couldn't get an afternoon appointment no matter how far out I tried to schedule (their online scheduler does not show accurate times available.) I have had a few appointments with them and they are either, early, late or cancelled on me at the last moment! The owner is a complete jerk! He doesn't care at all about his customers and is very rude. Stay away from this company! read more

If you do not want a service that actually cleans then hire this service. They are very good at wiping things down but not cleaning. I have used this service about six times and every other time I have had to have them come back. I was giving them the benefit of the doubt because they had temporary hires for the summer, but not anymore! My number one priority has been the kitchen floor and the bathrooms. The floors still have grime on them and if I am having my shower cleaned every other week I shouldn't have mold. FRUSTRATING and HORRIBLE!!!! read more

Very overpriced even with a coupon from LS - the job was done very sloppily. The only thing they really cleaned was the bathtub - I do not thing it was worth $77. They apartment was empty but they didn't even bother to dust 2 kitchen shelves. Very disappointed - never again! read more

A poor experience... AVOID (also, shocking that they have great reviews connected to their own template website...) I bought the LivingSocial for $89 for 2 cleaner x 2 hours (you should know that tax will be charged on the day of service for about $13). I liked that they had scheduling online so I booked them for 10 AM. Well, 10 AM apparently means something close to 10 AM, i.e. 10:30 AM. However, their booking system never asked me for an address, just an area of service. I figured they'd follow up with me the day prior to service as they stated. However, I never got followed up with until 7:55 AM on the day of service. I called back 10 min. later to find they had 'given away my spot' because they didn't know my address and would now be coming at 12:30 PM. At 1:15 PM, when no one had yet showed up, I called in... answering machine. 5 min. later, I called back, once again got told that I had not given them the address early enough, but was told they should've been there by 12:45 PM. He said that he'd have the cleaners call me to let me know when they would come. 15 min later... finally a call from the cleaners saying they'd be another 30 min. Finally, they arrived at 2:10 PM. At first she told me I only get 30 minutes of cleaning and I again had to speak to the manager. I had a list of bullet points that I wanted done... printed out for each room. I emphasized this about 3 times and gave them the list. The woman proceeded to spend 45 min. in my kitchen "cleaning cabinets" a.k.a goldbricking on things NOT on the list. When she started mopping, I finally said, 'Are you going to clean my blinds like I said on the list?' She told me 'Oh that will take a long time and I only have 45 min. left'. I said that I preferred she do the blinds. She asked me if I have a ladder for her to get to the top ones. Seriously?! They don't have a step stool they bring? So more goldbricking on the blinds, but at least she got through 1 set of them so I don't have to do that part myself. One redeeming quality was that she actually mopped after she did the blinds. The other guy worked mostly upstairs, and then sort of did nothing for the last 15 min. I was so mad by then I just wanted them out. Just a ridiculous experience which in no way was worth the money. I'm 3 months out from double knee surgery and could've done more in 2 hours if I had their cleaning supplies. I literally almost jumped in at one point. read more

I had to make a complaint to Groupon about S&L. I had an appointment Monday at 1pm but they called me at 9am trying to come. I advised them that I was on the way to a meeting, and not available until after 12:30 because I had built my schedule around the 1pm appointment I had with them. But an hour later they called again twice and then bothered my downstairs neighbor who also called me... So I text them and reminded them that I was in a meeting (although I had told them that just an hour before). 1pm comes and goes and they show up at 1:15 which wouldn't usually be a big deal but based on the morning I was like" you are late"? Then when they arrived, they told me I had to pay $10 tax. I said I didn't know that and that I didn't see it on the Groupon, and I have to admit I didn't even look for a stipulation like that because I have never had to pay extra with a Groupon before unless I get a restaurant and order more than its worth. So I was like ok whatever and asked them to go outside while I ran to the store to get this extra $10 and was told that the time I was gone would go against the amount of time they were supposed to be cleaning my house. Are you kidding me!!!! I mean this woman was ridiculously rude and had absolutely no customer service skills. So that made me even more upset so I told her that they didn't tell me about the tax in the 2 reminders and 1 sales pitch to book continued service with them (HA!) that they emailed me and she said it was on the groupon and I pulled it up and didn't see originally see it so I handed it to her and said if she could find it that would be coolbecause I was not opposed to being wrong, then she was like "you call my boss cuz I'm not finna read all this"!!! Who talks like that to a customer?!?!??! I told her she needed to call her supervisor not me. So she did, and she was just as much an A$$ as the other woman. I mean, I was originally going to pay it until she told me that would cut my cleaning time down. Where is the customer service??? So I told them that I didn't want their services because to be honest I didn't feel comfortable with them in my home and I also am concerned that they know where I live and have my phone number. I sent them packing and contacted Groupon for a refund. read more

I wish I'd read some of these reviews before hiring S&L, because they're exactly right. I too used a coupon deal. I bought it as a gift for my wife, a nice Mother's Day splurge. The cleaners were an older lady and what appeared to be her teenaged grandson. All I asked them to do was focus on the kitchen, which needed a thorough overall cleaning. She made no objections when I showed what I wanted done. With about 30 min left, I went to check progress. There were several areas I pointed out that needed more attention. After I left, the lady called her boss at S & L and complained that I was making them do things that were outside of their normal duties (I wasn't), and that they don't do "deep cleaning". She then spent the remainder of the time bitching and criticizing me to her co-worker. She did this in a very loud voice, and clearly didn't care that I could hear her (I was right next door). When done, I didn't even bother checking their work, I just wanted them out of the house. I knew it probably wouldn't be good, but I was shocked to see the state the left. It honestly looked worse than before they arrived. I had to spend an hour re-cleaning before my wife got home so she wouldn't be mad at me. Guess you get what you pay for... read more

I hired them to come out to my house for 2 hours (2 people). They called me and told me they were done and were leaving. They claimed they arrived 1.5 hours before schedule so they "cleaned" when I wasn't there. I told them to wait and I'd be right there. I walked in to absolutely "No" clean smell. There is no way cleaning supplies were used. I asked him if he vacuumed the stairs and he said yes. I said there was no way they were vacuumed and pointed out numerous pieces of lint. I told them to do it again. Gee all the lint came off the carpet after they actually vacuumed. Then they told me they mopped and swept my floors. I went through and pointed out all the spots they missed because there was no way they actually did it. The only thing I could tell that they actually did was wipe off my kitchen counters, clean my toilet, kitchen sink, and stove. Otherwise things were moved around a bit but at tops it took them 20 minutes for 2 people. I'll never hire them back again! read more