She does an AMAZING job on my Golden doodle every time!! I'd recommend her to anyone!read more

Easy appointment making. Never have to wait, easy drop off. Karen does a great job and always asks…read morehow short we want him cut and/or any other requests. . Always friendly and polite. We lost our sweet Aussie boy, Henry last April. We have a new 4 month old Aussie male pup now who needs a bath and nails cut. Will be calling Karen for an appointment.

Tim is an amazing dog groomer and overall nice guy. Ginger has been to a few locations but we have…read moredecided to book regular grooming appointments with Tim and put her on a 4-6 week schedule. Highly recommend Tim and we have also left Ginger there for overnight boarding. Cannot endorse Tim's services enough!

SO amazing, we are helping a friend whose Shih Tzu Bobby needed to be groomed badly. Bobby is also…read morean old pup who can be grumpy sometimes, Tim was able to fit us in earlier than we expected and we are so thankful for that! Bobby is looking amazing, and he is so happy! Thank you again!

We've been bringing our husky, Koda, to Bonnie for about three years now, and she is absolutely…read morewonderful. Every time I pick him up, he's happily worn out and so excited to see her when we arrive. Bonnie keeps everything clean, welcoming, and calm, and she even goes above and beyond like picking up food when I've run out. She truly makes both pets and owners feel comfortable and cared for.

Still a wonderful place for dog daycare but also pet hotel. Great location, wonderful prices. My…read moremale German shepherd has since passed away from my last review but my new anxious female GSD now goes here. The staff is kind and professional. The location is clean and the new options of sniff safari, reading corner and much more is an added bonus to what is already a great place.

Nice people there! Mea absolutely LOVED playing with the other dogs 3-4 times she went and they do…read morea great job vetting the safety making sure the tiny ones are together and the bigger dogs with obnoxious energy on grande pound per pound wrestling playing - no worries for FeeFee!!!! . Mea is a medium with an XXL personality and energy to back it up so she can hold her own in the big world. She barks at my sister's dog when they visit giving him the what for about do's n don'ts... mainly retroactive - so it's trial in error for Remy (Boston Obvi) also a Cockapoo 6 months younger and must check for a pulse- he would enjoy the small dog area if to stay ever for fun. We should go more- it's reasonable as far as price- they take pics for you all day I have pics I can post when they pop up on review! The are hidinhg! WOOF!

great people and a great adoption experience! Definitely not a puppy mill! We got out third puppy…read morethere!

Very nice owners , will be getting another puppy from them in the near future. Our current from…read morethem is doing well and we are very happy with the care they have with their doggies

Great communication. Tomorrow she will groom my dog. I'll let you know once she grooms him how she…read moredid.

We heard so many good things about this hospital and Dr. Coleman that we figured it would be worth…read morethe drive from Irondequoit. We were not disappointed! We have 2 Boston terrorists who love trouble and can be a handful. They both took to Dr Coleman right away. He gave them exams, shots, and nail clippings, nail clipping at home is almost impossible without putting them in a sling. We were very impressed, and will be going back. Highly recommend using them. The office is nice and the staff was really friendly. We look forward to our next visit!

On August 12th, 2019, Doctor Lynda Wright killed our beloved cat Thomas…read more The preceding day, a Sunday, we noticed that Thomas wasn't feeling well, he seemed to have a cough, which is something we've seen in him before over the years. Preferring not to have to go to the emergency hospital in Henrietta, we opted to wait and see if we could get him into Phelps Veterinary Hospital on Monday. The next day Thomas was noticeably better, but we still wanted him to be seen. Although in the past we have had a difficult time securing "same day" appointments at PVH we called and were thrilled that they could get us in later that afternoon. We brought Thomas in for his appointment, and at first everything was going as expected. We waited anxiously in the waiting room entirely unsure of which staff doctor would be seeing Thomas this visit. When the door opened we were initially excited to see Doctor Wright who treated another cat previously. As Doctor Wright examined Thomas physically, it became apparent that she was completely unfamiliar with his background. She had no idea that he was seen at PVH just two weeks previously as a follow up to an ear infection that was treated by the emergency hospital and then Canandaigua Animal Hospital (because we could not get into PVH!). She seemed entirely uninterested in the short video my wife had made of Thomas coughing the day before. It should be noted that at this time our cat was walking, meowing, purring, rubbing up against us, Doctor Wright and the techs. They even remarked that he was purring so loudly. Doctor Write told us she wanted to do an X-ray and we agreed. She called us in the back to review the X-ray with us and she said that Thomas has fluid around his lungs. She told us this was "serious" but that she "had seen much worse"; her words. She told us she wanted to try to extract some of that fluid to determine its nature and subsequently an appropriate treatment, and to this we again agreed. Doctor Wright told us this may take some time and because we were feeling very cold in the air conditioned office, not to mention worried about our Thomas, we told her we wanted to take a few minutes outside in the fresh air. We spent maybe ten minutes out by our car, then we came back into the waiting area of the office. We waited another 20 minutes at least, with a room packed full of people and screaming dogs, and then a tech came out asking who was with Thomas. We said that's us. She instructed us to wait a moment, left, then returned shortly with our Thomas in his cat carrier. She had discharge notes and instructions from Doctor Wright and she began to go over them with us. Right away my wife and I thought it was very unusual not to get a consultation from the veterinarian. The technician continued on saying that Thomas was given an injectable steroid medication and an injectable antibiotic. At this point, my wife and I took this as a sign of relief, we sincerely both thought that Thomas wasn't in bad shape and would be just fine. We got Thomas just into our car and we immediately noticed he was not doing well. We called PVH IMMEDIATELY from our car and an incompetent teenager who answered the phone told us that we didn't have an appointment, and we'd have to go to the emergency vet hospital over 40 minutes away. My wife and I then watched in helpless horror as Thomas' throat closed up, and he died in our arms in our car in the parking lot of PVH. As this was happening, we watched as Dr. Wright left the hospital in her blue Ford Escape not even five minutes after delivering a lethal dose of whatever it was that she injected into our beloved cat. Dr. Wright and the staff at PVH treated our beloved Thomas like a flea infested feral cat they trapped out back. The lack of compassion and professionalism was deplorable to say the least, and our cat paid the ultimate price. I absolutely hate Dr. Wright, Dr. Coleman (the owner) and the staff of PVH for murdering our beautiful cat, Thomas. We will never forget what happened and the lack of compassion and care from Dr. Wright and PVH.

Stephenie is FANTASTIC!! We have been bringing our dogs to her for over 10 years. Would never go…read moreanywhere else!!

Stephenie is great! She takes care of our husky and Pomeranian and they always look amazing…read moreafterwards!