Very professional and friendly. They handled my dog's annual visit very well. It would definitely…read morerecommend them.

I STRONGLY do not recommend. You are unable to get any appointments due to…read morebeing so overbooked. I had a scheduled appointment 8 months in advance that was just canceled on me due to a staffing conflict. Instead of offering me a new date and appointment the receptionist was extremely rude and unhelpful. Save your time and money and go elsewhere.

Dr Nichols is very caring. He goes the extra mile to care for animals. I highly recommend!read more

Dr Nichols uses DIRTY NEEDLES…read more My amazing vet passed away who cared for my pets for 25+ years. so I chose Dr Nichols to try for my dogs moving forward. During my first visit he lifted my 75lb lab up on to his exam table by her leash - I should have known then this was not the vet for us. He proceeded to give her spring shots & I thought I had observed him cleaning a used needle with rubbing alcohol but thought no way this couldn't be happening . Right who does this ? Second visit she needed a shot & again I observed him turn to his bottle of rubbing alcohol ,he pumped a few pumps into a cotton ball , grabbed the small vile of vaccine to which the needle was clearly stored in it , he took out the needle , rubbed it generously with alcohol , stuck it back in the vile ,drew up the med & gave my dog a shot. A shot using a dirty used not sterile needle !!! I Couldn't believe this I was shocked I called him the next day - he returned my call & I asked him "did you use a dirty needle on my dog yesterday " ? He replied " yes I use them more than once I've been doing it this way for years it's no different than poking through your dogs dirty skin & hair . I rinse them in water then with alcohol " . I'm in total disbelief at this point & I asked how do clients get a clean needle he said " well you have to request one" I repeated if we want a clean sterile new needle for our animals shots we need to request one he replied "yes" . He then asked me if there was anything wrong with my dog - I said well I've been at work all morning , I am not a Dr so I'm not entirely sure . He said " well if there's something wrong with your dog bring her back & I'll fix her for free. Oh hell no I'll never step foot in this filthy dump ever again. Shame on those working there who know this happens with every single animal & doesn't speak up - you are just as much at fault ! Speak up this is wrong WOW just wow If you take your fur babies to Nichols in Skaneateles I strongly urge you to try to find a vet that doesn't run their practice this way , one who offers clean new sterile needles for your animals . & one who cares about animals . Lord only knows what happens behind his closed doors in surgery . If your questioning my experience & are I. Just as much disbelief as I was go ahead & call him , ask him if he uses new needles for every vaccine on your animal , ask him if your baby was stuck with a used needle . Go ahead & ask him .

We found the shelter to be thoughtfully caring for animals and assessing which animal would be good…read morefor our family. There were easily a dozen dogs there, but with young kids & cats the shelter recommended only 3 to visit. They were thoughtful, insightful, and attentive. Yes, it is an older facility. Yet there is love for the animals & effort to make them feel safe & be ready for a forever home. That flag our front is on someone's private home. Judge the shelter by how it treats animals not by who its neighbors are.

I called here when my cat went missing for a few days. Even though they didn't have my cat the…read morestaff went up and beyond to help me find him. Thanks to their help my cat was back home in a matter of days. I don't know if we will have found him without them.

Yvette and Tony arrived on time and fully packed to trim nails, bath and de-shed my two rescues…read more They did a great job capturing both dogs reticent to getting groomed. She went over and beyond to get nails trimmed having to crawl on the floor to accommodate my girl. My chi-weiny got a bow! I highly recommend their services and will definitely use them again.

Great doggie hairstylist. Safe and patient. Our dog looks pretty cute. Recommend! Give it a…read moretry. Won't disappoint!

Was pleased with first visit. Will return. My 4 legged babies seem content when I returned to pick…read morethem up. My female was recovering from ACL surgery and I was apprehensive but was willing to take her at her word when we scheduled. Happy customer

We have had Dr.Otis or one of her techs at least 5 times come to our home. They are caring and…read moreextremely compassionate. It makes such a hard decision at least comforting knowing that your family pet is crossing the rainbow bridge in their home surrounded by their favorite things and in their favorite spot. It has always been very peaceful unlike being in a cold sterile environment at the vet. Our furry pets have just been calmly slipped to sleep while in their favorite perch with their family meme era around them. Even our cat layed with our dog while he crossed the rainbow bridge ow bridge . I think it helped her say goodbye.

I am writing to formally express my deep concerns and sincere frustration regarding the lack of…read moreurgency and compassion demonstrated by your office during an extremely difficult and emotional time for our family and our beloved dog, Demi. As Demi's condition deteriorated rapidly, it became painfully clear that he was no longer experiencing a quality life. We made the heartbreaking decision to help him cross the Rainbow Bridge and reached out to your office for assistance in ending his suffering. Your office requested documentation from Demi's primary veterinary provider. We promptly contacted their office to have the paperwork completed and sent. After waiting over an hour with no confirmation, we followed up with your office only to learn that the documents had not yet been received. This necessitated an additional follow-up with the vet's office. Throughout this back-and-forth, Demi continued to suffer unnecessarily. To illustrate the delays, we first reached out to your office at 8:56 AM, leaving a voicemail, and received a return call at 9:47 AM. We followed up again at 11:27 AM with another voicemail and finally received a callback at 11:38 AM. The final response came at 12:28 PM. In total, we endured a wait of four and a half hours before receiving a resolution from your office. To compound our distress, we were later informed that the euthanasia had not been approved. It is unclear what information was relayed to your office by the primary vet, but the lack of coordination and communication between your offices was deeply troubling and unacceptable. Under these circumstances, it would have been both appropriate and expected for your veterinarian to contact us directly to fully understand Demi's condition and the urgency of our request. The manner in which this situation was handled fell significantly short of the care and empathy we expect from veterinary professionals. Consequently, we have decided not to utilize your services in the future. We have shared our experience with our family and friends. When entrusting veterinary teams with the care of our pets, we expect they be treated with the same compassion, urgency, and dignity as if they were their own. This experience is particularly disappointing given the positive interactions we have had with your office in the past. When your team came to our home in November 2024 to assist with the aftercare of our basset hound, Koko, we were deeply grateful for the kindness and professionalism shown. Additionally, a family member had a similarly positive experience with your office in 2020 during the passing of their pitbull, Sammy. Unfortunately, the events of Tuesday, September 9th, have left us with a lasting negative impression. I urge you to consider how you would feel if your own pet were in severe pain and you encountered delays and resistance while trying to do what was best for them. The heartbreak and frustration we experienced during Demi's final hours is something no family should ever have to endure. Demi was lovingly assisted in crossing the Rainbow Bridge at 2:50 PM by a compassionate veterinarian who recognized it was time to let him go peacefully. He is now free from pain, running in Heaven, no longer suffering--something that, regrettably, should have been facilitated sooner with greater urgency and support from his veterinary care providers.

Great service! Our dog stays often and absolutely loves it. In fact if he sees his red Pampered…read morePaws travel bag come out he runs to the door.....he can't wait to go. Linda is very accommodating and keeps an immaculate facility. We are very impressed.