Excellent service. He was the only one that message back with pricing and time availability. When I…read morecalled to schedule, I explained what was wrong with my boiler and again explained to me his pricing and he said he should be able to fix it in a reasonable amount of time. He asked if I had any heat and I said "no" and he said he would be able to come later in the evening which was beyond his business hours. He said he would call when he was on his way and once he got here he went straight to work. Very knowledgeable and has a pleasant demeanor as well as decent pricing.

All the great reviews are true!! I needed to have my steam heater serviced for maintenance (which…read morehad pretty much never been done before) and I am so happy that I found Leon with Amerikhomes. He was honest, thorough, friendly, knowledgeable and took the time to educate me on how my system works and what I should do to maintain it myself. Any work I need done from here on out, I'm calling Leon!!

I want to preface this review by urging anyone considering hiring this company to try as much as…read moreyou can to find a good local plumber. Without question you are going to pay at least twice (more likely 3x or 4x) the amount it would cost to get a good local plumber and you're money is at least supporting a local small business and most of that money is going into the pocket of the technician. Plumbing issues are one of those things I hate dealing with and that put you in a difficult position due to their urgency. This is really the only reason why I reached out to such a large name brand like Roto-Rooter when I saw that my main drainage line in my basement was leaking. As soon as I saw it, I knew it was something I wanted taken care of quickly and correctly and was willing to pay extra for that. A technician showed up within the window stated. He looked at the leak and gave me a quote of $1200. As I expected, it was high, but as long as it was going to be quality work with a guarantee, I was willing to pay it. He said he couldn't fix it that day and stated that it wasn't a bad leak, so it was not going to cause any serious flooding. After telling him my availability in the evenings, he wanted to push the job to the end of the week. At that point, I was not going to have him do the work, but once I made that clear, he said he'd get it done this week. We made an appointment for Tuesday at 5:00, and he wanted a $250 deposit, which I provided. He arrived Tuesday at 5:00. Though it wasn't a big deal, I would like to note that he didn't even offer to wear booties in the house (I used to work as a cable technician, and this was standard). In any event, he starts working and essentially cuts out around 5 to 6 feet of the old, rotted steel pipe. Though there were threads in both the lower and upper fittings, he did not use them. Instead, he used rubber couplers to join the PVC to the remaining iron pipes. I don't know if this is industry standard, but you would think that it would be best to use the threads if at all possible; however, I assume that the threading itself may be rotted and not provide a good seal as well. After he finished, about 2 hours later while cleaning up the basement, I decided to check on the pipe. I noticed water on the floor. The pipe was leaking from both the upper and lower couplers. This has to be a routine plumbing job, so it is difficult to understand how an experienced plumber could not get this right, especially for the price. It was now 9 PM, so I texted the number he gave me. No reply. I called the general number, and the representative said a plumber would be out in 2 hours to fix the job. 5 minutes later, she calls back and tells me that the original technician communicated to the office that he was not finished with the job and the job was not fully 'coded' in the system. She then said she did not have any senior technicians that could come out that night. At this point, I started to smell BS and asked whether or not the work was guaranteed, and she said she could not tell me because it was not coded in the system. I then asked her, 'Doesn't Roto-Rooter offer a general guarantee of work? If so, could she explain what it covers?' She goes on to say that without seeing the information the technician needs to put in, she can't tell me anything about guaranteed work. Her attitude at this point was getting more and more dismissive. She had zero empathy for the fact that I just overpaid--probably by a factor of 3--for poor-quality work, which she can't even articulate the terms of the guarantee offered by her company. I then ask if there is anyone I could speak to who can tell me what my rights are under Roto-Rooter's guarantee, and she becomes increasingly indignant, stating, 'I don't understand what you are asking.' I stated, 'I think it's fairly clear: I had work done, which was paid for, but it failed, and now I have to wait an indefinite amount of time for another technician to attempt to fix the work of the last technician. Hence, at this point, it is relevant to me to know what the guarantee covers. Is it a money-back guarantee? Do I just have to have them keep re-doing the work until it is satisfactory?' At this point I fully read the invoice and the legal text therein. It clearly states that they can choose to "do the work again at no labor cost or REFUND YOUR PAYMENT". The next day after leaving a poor review on Google (how they got 4.8 stars there is a complete mystery), leaving messages on their customer service line, and sending emails, I got a call from a customer service representative. I gave him my concerns and asked to be refunded. He said that is something they rarely do. The whole point of me turning to a well-known brand like Roto-Rooter was to avoid these rinky-dink problems and low quality, but it's clear that the extra money you're paying for their service goes to promote the brand and advertising, not quality technicians or customer service.

Things did not go anywhere with Roto-Rooter. One guy and an apprentice came to see my kitchen sink…read morethat was clogged. After a short look, the plumber said he would unclog it for $450! He said it was a discount from the "regular rate" of $650!!! Did he think I grew money in the backyard. I told him thanks but no. I later hired a plumber who asked for $150. If you are not rich, avoid Roto-Rooter.

Helped to repair a leaking faucet and clogged drain in our bathroom. Mauricio responded via Yelp…read morequickly, showed up the next day. Repaired and worked neatly; and charged us a very reasonable price. Will definitely call again for any plumbing needs. Thank you!

Mauricio was a joy to work with. He provided fast, great service. He's knowledgeable, came in to…read moreassess for a sink placement, was extremely flexible with my chaotic asks and came back immediately to set up. He also cleans up behind himself and is really big on safety. Definitely my go to plumber from now on

Narvin and Ricky came for an unusual full sized AC install in to a basement window. I wasn't sure…read moreit could be done. They put my mind at ease and whipping out his magical light saber called a "Ruler" and with great skill, was able to get this 14.000 BTU LG in to this small window. Very friendly and very good at what they do. Would use them again for AC/Plumbing/Heating.

I hired this company to address a kitchen sink "drain back up" issue, and was very happy that…read moreNarvin agreed to help on a Saturday night of a holiday weekend. He was very knowledgeable and patiently addressed my very difficult problem, even attempting to access pipes below my apartment in order to eliminate the blockage. Although the problem required a solution that was more complex than he could solve (condo building issue), I greatly appreciated his time and efforts.

I received a prompt response after requesting my sink trap replacement. Communication was quick and…read morerespectful throughout. After providing a photo and video, I received an estimate, and the plumber was able to come the same day to replace the parts. My sink is now functioning perfectly, and the cost was reasonable.

A+ ! We had a burst pipe. He responded to my request quickly, showed up when he said he would,…read morefound the break quickly, and got it mitigated along with a plan to resolve it completely later, all at a fair price.

Complete steam boiler replacement. I called three local companies for estimates, Cox was the only…read moreone to not only call back promptly, but he (Jimmy the owner), inventoried and sized the radiators. Another company I called just proposed a like-for-like replacement of the boiler and didn't walk through the house. More on that later. After I agreed to the written estimate, which layed out everything that was included, they were onsite in a few days. The crew showed up on time, were quick and efficient, and unbelievably neat. Especially as they were removing a lot of cast iron and piping. As they were working on the water and gas, they kept us informed of what would be off and for how long, which was not very long at all. After the installation was complete (about 12 hours total over two days), their full explanation of what to do to monitor it was clear and very understandable. They even painted all the new plumbing so there was no "raw" piping. Now for the boiler and why a like-for-like replacement was not a good approach. Steam boilers will never be more than 82% efficient which is about what the old one was. The difference in the new boiler, different manufacturer, is it runs for much shorter durations than the old one. The house still heats up as well, but with fewer firings of the boiler. I expect this to be a real savings in gas this winter. All in, I'm very satisfied with the quality, speed, and professionalism of the work, and the hardware they installed. Highly recommend.

I had a dripping tub/shower faucet and the superintendent in my building said I needed to get a…read moreplumber to change the valve. This would require opening the wall and would need a tile person too. Cost about $2K. After 2 months of trying to get both, I gave up. I called Cox yesterday and they came today. Only needed cartridge changed - $267. Dylan was excellent!

Used Tom's Plumbing to fix leak and change strainer on kitchen sink. Also had rusted pipe and…read morechanged trap on bathroom sink. Justin did a great job, he was friendly, knowledgeable, quick and honest. The cost was reasonable. I reccomend Tom's Plumbing & Heating highly. It's great to find such a company these days.

BLUF: Knowledgeable, straightforward, efficient, courteous, expensive…read more A part in our boiler system was starting to go bad, occasionally making sharp noises and leaking lubricating oil. We used Yelp's Projects feature to look for contractors to help us resolve this situation. I added a picture of the part making unusual noises to my Yelp project request to provide some detail about the situation. Tom's Plumbing & Heating Services responded first. From my photo, Justin identified my malfunctioning part as the circulator pump, and after a few questions confirming that nothing else was wrong, Justin recommended that the circulator pump be replaced. He provided two options for circulator pumps, along with web links and total costs for each option, and a web link to my existing circulator pump for reference. I selected a pump with horsepower equivalent to my existing pump. The cost of all parts that Justin referenced were roughly equivalent on Amazon.com. Other vendors requested a complete picture of the boiler system, or had initial consultation fees. The service visit totaled roughly 90 minutes. In that time, Justin: - Replaced the boiler drain valve because it hasn't been used in many years and no longer worked - Drained my boiler - Installed the new circulator pump - Bled (i.e., removed air from) most of my radiators. Justin emphasized the importance of bleeding the radiators, as air in the system reduces the boiler's efficiency. - Demonstrated how to override the water pressure regulator in case of insufficient system pressure. - Pointed out other potential points of failure to monitor in the boiler system -- the water pressure regulator and expansion tank. Overall, we were very happy with the service provided. Thanks to Mike S. for his review, which helped in our selection!

Reliable , thorough, honest, prompt service and fair pricing. What more could you ask for . My new…read morego to guy.

Quick response, on time arrival. He explained what kind of Back flow prevention device was needed &…read morehow it works. The cost of the job & parts were reasonable . The job was completed with little to no mess ( just a little water) . Would definitely recommend & call JD for future plumbing needs.