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    S & S Pumping Service

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

    Services - S & S Pumping Service

    Junk pickup

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    7 years ago

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    ServiceOne Heating, Cooling, Plumbing, and Electrical - Service One work van

    ServiceOne Heating, Cooling, Plumbing, and Electrical

    (76 reviews)

    West Omaha

    I had a disappointing experience with Service One's plumbing service. A representative and a…read moretrainee came out for a clogged kitchen drain. After a very brief inspection of the kitchen and basement, I was given two options: a basic drain snake (just over $100) or a $600+ full flush. Since we only had a kitchen drain issue and had successfully resolved the same problem with a snake in the past, we chose the less invasive option. While the trainee worked on the drain, I could hear that he was struggling with the job. The other representative spent much of the time looking out at our backyard and making conversation rather than assisting. They eventually told me the snake did not resolve the issue and suggested the problem might work itself out, but it would likely need the more expensive service. After they left, the drain was actually worse and would not drain at all. We contacted another plumber recommended by our neighbor. He was professional, knowledgeable, and after inspecting the same areas, determined we did not need a full flush. He snaked the kitchen line, and within about 10 minutes, the drain was working properly. I contacted Service One multiple times to discuss the experience and understand the qualifications of the team sent to our home. Each time, I was told a team lead, Shelly, or a plumbing manager, Alex, would contact me, but after several weeks, no one has followed up. I initially was not looking for a refund or discount, but after multiple attempts to get a response, I requested a refund for the time and service that did not resolve the issue. I haven't heard back on this either. This experience has made me reconsider renewing with Service One in the future. And I'm sharing this so others can make an informed decision for themselves as well.

    ServiceOne has sent us an invoice mistakenly. We have called multiple times and been stuck in an…read moreendless loop of AI chat bots despite calling 4 different numbers. This place is a scam.

    Aksarben

    Aksarben

    (158 reviews)

    I had to have my back flow replaced for my sprinkler system, Jeffrey did an excellent job . That…read morebeing said I think their pricing was high, although I have never used a plumber before so maybe not. I would use them again and recommend them.

    I am extremely disappointed with my family's experience with Aksarben ARS and would strongly…read moreencourage anyone--especially those helping an elderly parent or family member--to get multiple quotes before agreeing to an HVAC replacement. My 74-year-old mother was charged approximately $16,500 for a furnace and air-conditioning system and installation. After learning what she had paid, I became very concerned and began researching the cost myself. I obtained three quotes from reputable companies for comparable equipment, warranty coverage, and service, and those quotes were approximately HALF of what my mother was charged. I have worked in commercial purchasing for many years and have experience reviewing labor, material, overhead, insurance, warranty, and profit costs. Because of that experience, I contacted ARS directly and gave them an opportunity to review the pricing and work with us toward what I felt would be a fair resolution. ARS provided a breakdown that included: * $7,542 - Labor, including overhead, transportation, profit, insurance, administrative/financing costs and warranties * $1,775 - Technician/Salesman/Installer hours * $7,000 - Materials/shipping for the HVAC system * $125 - Permit * $100 - Haul-away/recycling The $7,542 labor-related charge plus another $1,775 for technician/salesman/installer hours totaled $9,317, for an installation that, to my understanding, involved two installers for less than an eight-hour day and a third person for only a short period of time. When I questioned these amounts, ARS explained that they use flat-rate residential pricing and that the breakdown was only intended to illustrate the broad categories behind their pricing. They ultimately told me they would not retroactively adjust or discount the contract price. I understand that companies are entitled to make a profit, and I understand that ARS may not be the least expensive HVAC provider in Omaha. My concern is the magnitude of the difference. When three other reputable companies can provide comparable equipment, warranty, and service for roughly half the price, I believe consumers deserve to know that before making a decision. What troubles me most is that this involved my 74-year-old mother, who was dealing with an urgent need for heating and cooling. Based on the pricing I subsequently obtained and ARS's unwillingness to meaningfully reconsider the amount after I brought my concerns to them, I personally feel that she was taken advantage of in a vulnerable situation. I attempted to resolve this directly with the company before posting a review. I wasn't asking them to perform the work for free or even to be the cheapest company in town. I asked them to take a serious look at the pricing and work with us toward something reasonable. They declined. I have worked with ARS professionally on the commercial side for years, which makes this experience particularly disappointing. My advice to other families is simple: Please get two or three competing quotes before signing anything, particularly when making an expensive decision during an emergency. If you have an elderly parent facing a major HVAC replacement, I would strongly recommend that a family member be involved before any agreement is signed. Had we obtained competing quotes beforehand, we absolutely would not have agreed to this price.

    S & S Pumping Service - septicservices - Updated August 2026

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