It was the middle of the night and my shower drain was pumping out sewage. I called six other…read moreplaces and nobody could get here before morning. I called here and Bill was able to come out right away. He was very helpful and thorough. The rate was about as high as other after hours plumbers; about $350/hour. It was worth it to not have to wait until 8 AM to use the plumbing in my house. He was honest and explained that with the equipment I already had I could have fixed the problem if I had continued rooting for another 30 minutes. I appreciate his honesty. Nonetheless I still would've called him because he did a great job and got it done right without me breaking myself trying to fix the problem.

Wish it would've went better. They just weren't really into it. So glad I wasn't charged but…read morewouldn't call them again.

These guys were great! Had availability within two days. Had a leaky toilet that needed a new flex…read morehose and shut off valve. They were in and out in 30 minutes. Very thorough checking for any further leaks, etc. Fair price too...even had my own parts we bought that they used. Bonus they wore shoe covers upon request!!

Prompt return of message left Prompt service…read more Knowledgeable technician Personable demeanor Great listening skills Price points were as expected This wasn't a quick clean out, happy with the results Will use again

Excellent work. Installed new furnace & air conditioner recently as well as new thermostats…read more(upstairs &!basement) Came for check up & brought a new furnace filter & removed the old with any other garbage

We were having issues with our Air Conditioner cooling. Called Thermal to have someone come out…read moreand take a look at it. John Suarez looked at our Thermostat and right away figured out what the problem possibly was. He was exgtremely knowlegeable and explained everything to us. Replaced our Capacitor and made sure everything was working like it should before he left. We have had a contract with Thermal for many years and I'm so thankful that we do. They are always there to take care of us when in need. Thank You John for a job well done! Thermal Services are very lucky to have you working for them! Thank you! Sandy Brotherton

I feel that their HVAC, plumbing and appliance technicians are professional, and are knowledgeable…read morein their individual fields of expertise. However, here's a summary of some of the issues I have with my most recent experience: - I'm now being told to schedule an annual A/C or furnace inspection (which I'm told I need to do to keep my warranty in place (I originally purchased my A/C and furnace from them)), that I need to do it a month or more in advance from when I want the inspection. So, if I want my annual A/C inspection to be performed in mid-April, I'm told I need to call them probably in late February to schedule a mid-April appointment. In the past, making an inspection appointment had to be done maybe 1-2 weeks in advance. This indicates to me that maybe they don't have enough service technicians? Don't now, just speculation on my part. - I had difficulty understanding what the associate was saying, I think, due to the headset she was using (she verified she was on a headset). I had to ask for her to repeat several times, which is frustrating. - Trying to verify current inspection pricing was not a pleasant experience. - I was told that they can still bump my appointment for someone else with an emergency, leaving me wondering if the appointment I made will be actually kept (or rescheduled by them). In the past, for other types of service appointments, they rescheduled me twice. - The best Service One can give you is an 8 hour window as to when a technician will be at your house (they used to give a 4 hour window). So someone working has to take the full day off (or have someone else there), so that they are available to be there when they give their 30-minute call that they are on their way. At best, I give these guys 2 stars.

ServiceOne has sent us an invoice mistakenly. We have called multiple times and been stuck in an…read moreendless loop of AI chat bots despite calling 4 different numbers. This place is a scam.

Very nice and efficient. He took his time and explained everything he saw. They kept their word…read moreafter canceling two previous appointments.

We had a effluent pump fail in the basement over the weekend which was getting rather odiferous…read morerather quickly. I cold called Burton on Monday morning at 8am and was exceedingly lucky to have Steve at my residence by 8:30am. He swiftly diagnosed the issue, walked me through various repair options and price points (zero upselling) and I found the pricing to be competitive. He had the entire sewer line replaced with new pump, hardware and applicable pipe in about 3-hours which greatly brought me peace of mind. Even better they offer a standard 2-yr warranty on parts and labor and while he did not expect the need, he encouraged me to call if there was any issue with his repair in the future. Very pleased with the timeliness and workmanship of Steve and Burton today. A terrific experience!

I had to have my back flow replaced for my sprinkler system, Jeffrey did an excellent job . That…read morebeing said I think their pricing was high, although I have never used a plumber before so maybe not. I would use them again and recommend them.

I have dealt with them multiple times over the years for bids, repairs, or replacements, and they…read morehave always been a fair bit more expensive than pretty much everyone else. Their techs have always been friendly and polite to deal with. Our most recent experience with them, though- wow. I will never ever use them again. I called and set up an appointment for a bid on a new AC. The guy showed up 3 hours late. By then, I figured he wasn't showing up and had gone on about my day. He told me that that's just how it goes and it wasn't really his problem because the customer service people are supposed to schedule them to show up at any point in a 6-hour window. He went right into telling us that we had to buy a whole new heating and air system that cost $22,000.00 without ever actually looking at our system. I told him we only needed a new air conditioner, not the entire HVAC system. But he also never even went and looked at the air conditioner that needed replacing. He argued with me when I told him our budget was $5000 for a new air conditioner, so obviously affording $22,000 was completely out of the question. He wouldn't hear it. I was gobsmacked by how extremely pushy, argumentative, and rude he was. We had to tell him "No, we are not signing up for anything on the spot; we just want a bid" probably 10 times before he finally left. I've never had any of their people act like that. When I told him we were getting at least two more bids before making a decision, his exact words were "Why do you need to get other bids? That's just stupid." Yikes!