Customer be aware! They do not stand behind their policies! "24 hour Exchange Policy"??? No way…read moreSeñor, they do NOT! They do not abide by their policies. Literally 4 min after the purchase and before leaving store premises. Just save a trip and gas to this store, go somewhere else. They are always out of vape coils and their selections on e-juice is a joke. Best luck finding what you need here. I have been a customer for about two years now and I think this was my last visit to a Vape City store.

Update 05-04-24: I received a response from Vape City to send an email to explain the negative…read moreexperience I had after purchasing an empty product. The owner and manager both went above and beyond to replace the faulty product I received. I truly appreciate both of their attention to this matter. ================================================== DO NOT SHOP HERE. Would give zero stars if I could. Terrible customer service. I used to shop here often but never again. I received an empty product before heading out of town but found that the product was empty after arriving in another city. I was told I could only exchange within 24 hours at the store in town. They were unwilling to compromise and give me a refund or even exchange for a similar product in the city I was visiting. They clearly don't care about their customers. I lost $75 on a product that was empty and could not use!

Great customer service had what I needed......... Friendly .......................... Would…read moredefinitely recommend

The manager here is dope and knows all about this stuff 10 out of 10 would recommend going hereread more

TL;DR Review - This is a good vape shop with knowledgeable…read moreand friendly employees; the juice and products they sell are high quality and reasonably priced. They had a 1 year birthday bash which was a lot of fun; they really take care of their customers. I recommend this vape shop! The Long Review - My wife is a frequent shopper at The Vapor Room, she bought her vape there to replace her old one. I had not yet replaced mine, so we went Friday night and I described what I wanted out of a vape to the employees. They explained everything to me and allowed me to try out their personal vapes (with a disposable mouthpiece of course) so I could get a feel for the different wattages and voltages and all that other scienc-y stuff. Based on their recommendations, I bought a 30w Eleaf iStick with a Nautilus tank. It is perfect for me, the vape generates a nice cloud without being overwhelming, it is not harsh *AT ALL* (my wife's vape makes me cough something fierce) and the smaller box is perfect and easy to hold on to. I bought SicBoy Sicker than Most juice and as we were cashing out they let us know they were having a 1 year anniversary party the following day with food, drinks, music and raffle prizes. We went back and had a great time! We had several drinks and some plate of bbq (all on the house) and even won something from the raffle! We had been considering just staying in but were glad we went, and the employees were all very nice and thanked us for coming out.

This place is awesome, we are regular customers and I'm surprised I haven't given a review. The…read moreservice here is beyond perfection, the employees know their stuff. They try out most everything that comes in to give first hand reviews, their happy hours and point cards are great ways to showcase their knowledge and give back to the customers. Just made this purchase yesterday, and it's beyond awesome. Was using an aegis, and wanted something to upgrade. The guy that sold me this made a great sale, I had to come in today and tell him just how good of a job he did. If you like vaping and supporting local businesses, come here these people will do you right.

This is for the location on fm 78 number 16 since they dont have a yelp account for that location…read more Went in to buy a downstem and got charged for 4. After looking at receipt in car I went back in immediately to let them know they charged me for 4. They refused to refund my money when they made a mistake and only offered store credit. MAKE SURE TO CHECK TO SEE IF THEY ARE CHARGING YOU RIGHT BEFORE COMPLETING PAYMENT

The women have nasty attitudes for some reason and treat you like an idiot despite asking…read morelegitimate questions. Never felt more uncomfortable.

Really cool store!, with a lot of great options to choose from when it comes to products…read more 5 ! -Blake

don't really do these but i felt really disrespected late last night while i went to buy a vape a…read moreguy with a gold chain was giving off bad vibes and attitude, i usually go during the day and its a lot more of a vibe i can say I'm never going again in the night lol but great store!

jess is such a big help, very informed on her products. very fast and attentive and always brings a…read moresmile to costumers face.

I bought a can of nitrous oxide here, the last can on the shelf. And the women selling it to me…read morestated that "yeah this brand is real addictive, I like them, it's almost like a drunk feeling." I got a bad feeling... I told her "yeah ive had laughing gas at the hospital so I know how it feels." As I was walking out I could see her staring at me in the reflection, while i was rocking the can in my hand because it felt different. When I got home and tried it, the gas would come out making a weird "pew pew pew" noise, which I have NEVER heard, also it felt completely different almost as though it was air duster. I sent this to manager. ---- I called explaining the situation, and told her "I won't go to management if you can get me another can and everything will be okay." "Was the can tampered with." And she paused for a second and stated "no." She told me, I'm not sure what to say I have someone else you could talk to, so she passed the phone to her friend chilling in the back of the store , and he stated "smoke and eve, what up." I asked if he tampered with it and he stated no, I asked if he worked there and he said "obviously." I feel you should really CHECK THE CAMERAS on that day (11:45pm September 24th) and who that guy was sitting in the back that shouldn't be there. This is the second time an issue with nitrous oxide has happened at smoke and eve and I am going to both incidences on the better business bureau.

Amazing service would definitely alway shop here very helpful Sergio also was very helpful…read moreexplaining me what I needed to know

Website to order these vapes is garbage first they took my money then declined my card now won't…read moregive money back not to mention after looking further into other vapes this company is the most expensive. NEVER going back.

I've always come here since I started vaping, their tinctures are delicious. The service is ALWAYS…read morefriendly and helpful. The selection is nuts! The prices are pretty standard, but not too bad. Their house tinctures are the best in town, The only problem is our friendly FDA and DEA are making you hunt for and make your own "juice.". Great shop. The only place I get my fruity loops flavored tincture.

Correct phone # is (210) 699-4933. Spoke to Chris (Mgr) and having issue updating on Yelp…read more Excellent shop with sufficient selection of CBD/THC products with great value. All staff I have interacted with are freindly and offers great service.