Great staff. Took me in for a day-of appointment and the…read morestaff really bent over backwards to get me in for a procedure. I had major anxiety coming in and every single person there was so warm and sweet. I had to drive from Austin and I seriously have no regrets. Thanks all!!!

My husband and I came in for a scheduled appointment with his primary care provider following a…read morerecent accident. He had already been treated in the hospital and was specifically instructed to follow up with his PCP, and he was also due for his annual visit. Unfortunately, we were met with extremely poor customer service at the front desk. The receptionist repeatedly stated that the clinic 'doesn't treat accidents,' despite us clearly explaining multiple times that he was not seeking accident treatment, but rather a hospital discharge follow-up and routine care. We even provided hospital documentation showing he had already been treated, yet there was little effort or willingness to review or upload the paperwork into his chart. The lack of listening, understanding, and basic professionalism was very concerning. As a nurse, I found this experience especially frustrating and disappointing. Access to primary care--especially for appropriate follow-up--should not be this difficult. After reading similar experiences from other patients, I feel confident that changing providers is the safest and most appropriate decision for us. Due to the nature of this encounter, I also intend to report this experience and provide appropriate documentation to outside agencies to ensure this issue is addressed and does not continue to affect other patients. You never know the circumstances or backgrounds of the patients and families you are interacting with--compassion, professionalism, and proper communication are essential in healthcare.

Visited Dr Sujata for wheezing issue and she ordered blood work and X-ray. For the next appt to…read morereview the results scheduled time but 9 mins before the appt time they changed to zoom with a nurse and I was already very near to their office. I requested them in person as I am uncomfortable with zoom. But they asked me to pay $35 for rescheduling which is incorrect. When I asked they never informed me abt zoom apt how can I be responsible to pay the amount Today they called me and asked to change my PCP as Dr sujata is not willing to attend the patient due to busy and she sees only new patient sch. I paid for my lap reports and X-ray and Dr Sujata has not walked me through the results and they sent a copy and asked to change PCP as I canceled the appointment as this does not make sense and this shows how much due care Dr Sujata takes on a sick person who came with trust to cure a patient. Paid $35 for her first visit and for lap and X-rays and when we change PCP they ask to take the tests again. This has really caused lot of stress and time and money wastage.

Good luck getting someone on the phone. Rushed in and out…read moreon my first visit. Sujatha was going to perform a Pap smear without informing me?? Then "refused" to after I mentioned my period and having a pad on. AFTER I asked for a referral to an OBGYN. In which she referred a complete random one, AFTER I gave full info of my particular (trusted) obgyn. I showed her I had multiple questions I wrote on my phone (scared of doctors.. it's been a while).. she didn't even let me get half out.. i have been having the most painful cramps and can't see my preferred doctor, after MONTHS requesting a referral. They NEVER answer the phone, unless you're lucky. ... [update] I submitted a complaint online about the referral taking way too long. Considering the pain I was in. Only to be TERMINATED. Over trying again and again for this stupid referral. I wasn't rude, I was factual about this being overboard ridiculous. It's a fax machine. Someone on the phone once even told me I'd have to get in contact with someone over seas for this referral. Most disrespectful and opinionated office I've ever experienced. Do not come here.

Office experience was fast and wait times were decent. Also easy access to building and parking is…read moreok.

I moved to San Antonio this summer and was looking for a new doctor that would take my insurance…read more After checking with my insurance company and verifying with the doctor's office, I was told that they accepted my insurance and that the doctor was taking new patients. I was given an appointment. On the Monday before my appointment, I received a phone call verifying my visit for that week. When I arrived at the office, I was told that they stopped taking my insurance in June (this is November...I made my appointment last month) and that I did not fill out the proper forms...I had found these on their website...I was told that the site was not updated and that the forms were no longer valid. Very inept office staff. I STRONGLY recommend against using this office site.

Great! Very happy. It was 1st time visit to have an annual exam and checkup on an arrhythmia. My…read morewife is a tenured PT and she highly recommendeds this place. My daughters go here too. Minimal wait. Processed quickly. My phone call to schedule my appointment was courteous, professional and quick. I love Dr. Baker, quick to correct she's a nurse practitioner (UIW, and women's college in TX). She is Sharp, concise, charismatic, thorough. I like her because I immediately gained a sense of trust. Blood work, EKG, urine sample, and scheduled a Cologuard poop in a box. Thyroid test is also planned. I'm telling you my life story Because that's how thorough they are. Is yours? No regrets. I've found my doc. Happy!

I hate that I have to write this but I'm so furious. My husband & I have been seeing the PA's at…read morethis office for years & loved them & the office staff is amazing. A few months ago they got two new ones and our normal one left. The new PA Brandi is ridiculous. She's condescending & unreasonable. I saw her a day or two ago and explained to her that I'm losing my health insurance for 60-90 days because I'm changing jobs. She kept wanting to refer me for physical therapy & a clinic...WHAT INSURANCE AM I GOING TO USE?!?!! I repeatedly told her I wasn't going to have insurance & she continued to insist on treatment rather than medication & I get it that's probably better for me but I'm not going to have coverage to maintain it. The previous PA's were amazing & I hate that they moved on because the new ones are terrible!

The doctor was kind and the visit wasn't rushed, but I didn't feel like my concerns were fully…read moretaken seriously. I asked about a lab test that I always get done without any issues in the past but the doctor didn't think it was necessary. I was told if I needed to go in for something, I likely wouldn't be seeing the doctor (would see a PA) due to my age since he prioritizes older patients. The wait time is fine though, you don't wait a long time and the staff is pretty nice.

Once received by the front end office, you get nothing but smiles and willingness to help. I see…read moreboth Dr. Martinez and her PA Ms. Melanie...awesom, they are both beautiful women who listen and show genuine interest in helping and figuring out what is the issue and best way to help you feel better. Thank You to all who make it possible.

Dr. Aldrete was very professional and informative. The office is nice and modern. The nurse also…read morehad very gentle hands. She drew my blood and it didn't hurt at all. Not even a small pinch. The front staff can use some work. The one that revived and checked me in seem a little standoffish. I would guess she wasn't having a good day and leave it at that. Definitely do not regret making dr Aldrete my primary physician.

I love my doctor, she listens. I didn't have to wait that long to see the doctor. The only thing…read morewas the front desk, the receptionist was going to cancel my appointment because I didn't come in 15 minutes earlier. My appointment was at 4 and I was not aware of there new policy. But thankfully the doctor saw me.

I love this the facility. They are fast efficient and thorough. They listen to my concerns and…read moreaddress them all everytime. The staff is very friendly and professional. I was recommended by a friend and would definitely recommend to others.

Quality of care is excellent but not consistent. The staff is very sensitive to remarks said even…read morein jest and I was reprimanded after my PCP left the practice for remarks I made to staff who are female yes I am a male patient. I subsequently quit the practice.

Dr. Cannon is a fantastic doctor. He really cares about his patience and takes his time with you…read more He calls you right away with test results, etc. I can't imagine going to anyone else. I have gone to him for the last 10 years.

Called to set up a new patient appt as my insurance company said the are accepting new patients…read more I talked to a lady there and she was seemed to be bothered by me calling and said no there not accepting new patients and haven't since 2017. Kinda hard to believe a Dr hasn't accepted new patients for 6yrs.