Best staff! Doctors are Amazing! Dr Jamie Ware is the best…read moreOphthalmologist I've ever seen!

I was not able to contact this provider. The form on their website gives an error in the field…read more"how did you hear about us". All the options give a duplicate value error so that's a problem. They did not answer their phone, maybe closed on Fridays? But no message or way to leave a message, just dead air. I found this rather off-putting and will move on to the next option.

These guys have a new name and phone # 847-264-2222. Koziol-Thoms-Boundaoui Eye Associates. Dr…read more Nishat Alvi ​and the Vision Institute of Illinois will be transitioning our patients to an esteemed group of board certified ophthalmologists including our own Dr. Oussama Boundaoui. Koziol-Thoms-Boundaoui Eye Associates is located at: 1211 S. Arlington Heights Road, Arlington Heights IL 60005

Dr. Alvi and the entire staff are FANTASTIC. After calling around to several local eye doctors, I…read morewas so impressed with the front desk staff here that I decided to make an appointment to come in at their soonest available time spot. When I arrived I was not disappointed. Every person that I met was friendly and helpful. From the front desk, to the technicians, to Dr. Alvi herself, I could not have been treated better. These guys have it figured out - they really care about their patients. Highly recommend this practice!

Dr Alvi is very friendly and professional all in one! Have had only good experiences in her office.read more

This was my first visit there, but I have found where I will go and where my family will go…read more Walking in, they were the nicest receptionists I have met in a long while - and at my age you see more doctors. Helpful and just pleasant. AND not flooded with 30 pages of paperwork so many places have you fill out. off topic for a minute - BUT WHY CAN'T IT BE SHARED SO YOU ARE NOT CONTINUALLY FILLING OUT THE SAME THINGS OVER AND OVER AND OVER....at any rate. I did not have a long wait...very impressive. The young lady that administered all the pretests before seeing Dr. Hefner was so great. She explained everything being done and why. Took time to talk to me and get everything down. Again, not a long wait for the doctor. HE WAS SO NICE. Came in, shook my hand and proceeded to cover everything I could even image for an exam. Because I am diabetic, over 65, and had cataract surgery a year ago, he covered a lot with me. Never felt rushed or pressured to hurry through. I have had a LOT of appointments with eye doctors since I stared with bad eyes in 4th grade....but I have to say this was by far the best experience with an office all the way around. My grandson and daughter will definitively use this office. AND ON A SIDE NOTE - I loved the chair I sat in and the receptionist went out of her way to call the person who ordered all their office furniture to find out where it was from..NOW THAT WAS OVER AND ABOVE...

The doc I have been seeing here is as friendly as a scorpion most visits. Never updates me on my…read moremacular degeneration progress unless I ask. Whips in and out of appointment and in giving me an eye injection once she whipped the little tool to hold my eye open out so fast it scratched my eye (WENT TO A LOCAL REGULAR EYE DOC FOR THAT). Fortunately I moved recently and found a far more friendly and supportive group in Retina Institute of Illinois. Night and day to the treatment I got from Fox Valley. Don't feel anymore like getting the max number of patients ($$) through is priority, but that I am priority.

They have the rudest people working here. Even the doctor was rude!! I really could not believe it…read more I will never go back to this place.

Had the greatest experience at Reiff Eye Center from the time I made the appointment with Jessica…read moreto the eye exam with Dr. Reiff to Patty who helped me pick out my new glasses. She even took pictures of me in each pair of frames with my phone because I can not see without my glasses. She was really a great help. I will certainly return to Reiff Eye Center for my next pair of glasses.

I had such a negative experience at this eye clinic yesterday when I went regarding complications…read morefrom pink eye/pink eye treatment (eye lid was swollen and I had pain). The clinic as a whole is clearly disorganized... from scheduling, to rooms, to overall demeanor. The dr has no bedside manner. He didn't even introduce himself the first time he came in the room. He barely looked at or addresses the reason I was there and was mainly concerned about how contagious pink eye was and told me not to touch anything. I would never recommend or go back to this practice.

Went for first visit and the office staff was very disorganized and spent too much time complaining…read more about other staff members.

In March, 2026 i had Dr Da Guzman remove my Cataracts. I Had nothing but praise for him. On my Last…read moreAppointment I Complained about my eyes hurting. I felt he just Ta-Taed what I told him. He said" Next Week they will feel better " and gave me 5 days of eye drops.WRONG AGAIN!! Everyday was Horrible . I spoke to a lady about the Discomfort, she called back and told me the doctor ordered Restasis.. She said I'll feel better in 3-4 Day. Wrong Again. With the Discount Card it would cost $91a Month for 3-6 Months. I wonder if the doctor gets Kick Backs from Big Pharmo. My neighbor gave me the Eye Doctor in Elgin. I called on a Wednesday morning and saw my New doctor Thursday @ 9am. She spent a Good Hour with me. After she dilated my eyes, she finds out,, I had an infection. UNBELIEVABLE!! I got some antibiotics and my eyes started to feel better the Next Day. I Would Not recommend this Doctor.

I had cataract surgery. From the office visit to the surgery it was top notch service. Quality and…read moreprofessional all the way. I highly recommend them. A 5 star experience ​

This practice is ridiculously difficult to work with. First off, they have different locations /…read morephone numbers and the people answering the phones really suck on customer service. I've spent probably 3 HRS going back and forth between them and my primary provider over the past week, just trying to follow up on a referral and set a damn appt. I spoke with "Lupe" who was absolutely NO HELP, and routed me to other departments who also didn't know anything about the referral. This has been going on for a WEEK. Apparently, they never bothered to check the insurance provider website for the approval. I called my primary physician AGAIN, and they finally got things sorted out with these idiots. I haven't even gone in for treatment, and I'm already pissed off. This is really POOR customer service, and it makes me wonder what ELSE can go wrong. If you are thinking about Retina Institute, be prepared for a bad experience.

From the owner: Located in Elgin, IL, the Retina Institute of Illinois specializes in providing top-notch care for…read moreconditions like Age-Related Macular Degeneration, Diabetic Retinopathy, and Retinal Tears and Detachments. Our team of dedicated professionals focuses on delivering personalized treatments to ensure the best outcomes for our patients. With a commitment to excellence and patient-centered care, we stand out from our competitors by offering cutting-edge solutions tailored to individual needs. If you're seeking expert eye care services, visit us today at the Retina Institute of Illinois.