Palermo Eye Care has an excellent selection of eyeglasses and sunglasses. I have been coming here…read morefor all of my eye care from regular exams to glaucoma testing. Their office is beautiful and the doctors and staff are caring and attentive. I highly recommend this practice.

DO NOT BUY EYE GLASSES FROM THEM! If I could give 0 stars I would have…read more I had been a patient of theirs for 35 years. Always had a great experience with Dr. Gusippe - he is a good optometrist. It's the office manager and the rest of the office that there is an issue with. Recently went to pick up glasses and and sun glasses. I could not see out of the lenses, pain in my eyes when wearing and the sunglasses seemed wavy so could not wear them either. I wanted to return both pair, but they would not give me a refund for the lenses! Only refunded me for the frames. Even when I could not see out of them. I called them a day after wearing g the glasses, but had to see dr before they would let me return them. I had them for a week and tried to wear them. I had been to another eye dr about a year ago, and when the glasses didn't work, they refunded in full. I guess with a new office, they need the money..... CRAZY that they won't refund a customers money when the glasses do not work!!!! They lost a long time customer. This is not the same place I have been going to for years.

Initially, I made an appointment online. I didn't receive confirmation so I called to make sure I…read morewas scheduled. I wasn't. Normally, this would cause me to find a different place to go. I was able to get a same day appointment when I called, which was surprising but very much appreciated. I saw Dr Bartek. She was great! Very personable, listened to everything I mentioned. She also was very informative. When it came time to look at frames, the woman who helped me got many options for me to try. She gave me her honest opinion on which looked best. Pricing for glasses, contacts and the exam was broken down and explained in detail. I had an awesome experience from start to finish.

Outstanding staff & team-- Love them They have always helped me when I needed to get new frames or…read morebasic changes in eye wear and Dr Aide is the best

My appointment was easy to make. I was taken care of right away. Dr Tom explained what they were…read moregoing to do with my prescription due to my eyes changing. I ordered new lenses and they put them in my frames. Meredith is wonderful and has not only spent the time to make sure the prescription was right. She also fixed my glasses after I had a fall. She spent the extra time necessary to make sure they fit on my face just right. An extra thanks to Meredith. She makes the office work smoothly.

Local staff are great, friendly, and nice to work with. However, they use some pretty sketchy…read morebilling practices and I won't be going back! They include products/services without mentioning them, costing you extra, I also received a bill in the mail with a different total and different amount than I paid in the store. It's all been confusing, frustrating, and suspicious!

The frames we had gotten on the glasses ordered here last year broke. We're unsure how it happened,…read morebut none-the-less, the lenses would not stay in the frames any longer. Without any questions, after they saw the glasses, they stood by their warranty and ordered new frames. (Unfortunately they were not in stock). I was told it would take a few weeks. A week or so later, I received a call from them letting me know there was a backorder on that frame from the manufacturer - not their fault but frustrating we'd have to wait and use an outdated prescription for a while - we're talking months of backorder. However, a few weeks later they called to say they were able to get them replaced sooner. So, we picked up the new glasses within the week of getting their call. While they are more expensive than the chain optical stores or stores like Costco, they stand by their work and provide "service with a smile."

Professional. Efficient with time and very supportive. I would highly recommend over neighborhood…read morecompetition!

Everything! Dr. Ali is great, compassionate, friendly and very knowledgeable. The whole staff is…read morevery helpful and good at what they do.

I have never had a better experience in my life with this Eye service company they have been…read moreexcellent in their services it was a very good experience

I have been going to Illinois Eyecare Center for over ten years. I used to see Dr Morgan but he…read moreretired. I then started to see Dr Assell. Dr Assell is very nice, personable and I feel comfortable with him. When I was new to contacts, I got a few samples to try at home. Each year Dr Assell seems to know my eyes and if adjustments are needed with my prescription. The office has a large selection of designer frames. The staff is always friendly. Luckily I have VSP insurance because glasses and contacts can be expensive.

Don't believe anything that come out of Michelle(the manager's)mouth, she is not capable of clear…read morecommunication, Lenscrafters has better prices. I was probably a 15+ year customer and I will NOT return.

Phenomenal service! The staff went above and beyond ensuring we had everything that we needed!…read moreMoreover, taking the time to explain what the insurance covered and didn't cover and informing us what would be or not be a surcharge was greatly appreciated! Olga was a great receptionist and assistant in the selection process of the glasses. The Dr. also had did a magnificent job tailoring to the needs of his patient. 5/5 will come again! (Also, a very clean and organized location)

I had an amazing experience at MyEyeDr! From the moment I walked in, the staff was welcoming,…read moreprofessional, and organized. The entire visit felt smooth and comfortable from start to finish. Dr. Fatima was outstanding -- very thorough, patient, and knowledgeable. She took the time to explain everything clearly and made sure I understood my vision needs without ever making me feel rushed. You can tell she truly cares about her patients and takes pride in providing great care. Crystal was incredibly helpful when it came to choosing my lenses and frames. She was kind, patient, and very knowledgeable, making the process easy and stress-free. She listened to what I needed and helped me find the perfect fit for both comfort and style. Her customer service really stood out. This was one of the best eye-care experiences I've had. The team at MyEyeDr made me feel valued and confident in my care. I highly recommend this location to anyone looking for professional service and people who genuinely care about their patients.

The doctor was great. The customer service leaves much to be desired. Waited nearly 6 weeks for my…read moreglasses. There was a lack of communication, even after reaching out multiple times.

I had an appointment at 11:30. My daughter who is 5 had to tag along. I didn't end up seeing the…read moredoctor until 1:15. I was in for just a checkup, nothing special. We ended up having to go to the car for food and to entertain my daughter. Worst of all, when the doctor did come in at 1:20, she didn't apologize for the ridiculous wait. Not one word. I will not be returning.