Great place and very kind. I had a designer wallet that needed to be repaired. Everyone there is…read morevert knowledgeable and easy to talk to. Genuinely kind. I will be back!

Brought in several pairs of boots and pumps for stiletto heel tip replacement and the workmanship…read moreitself appears fairly solid and completed on time. However, I want to flag a pricing issue for others. Before bringing in the items, I called and was quoted approximately $7-$10 per pair. At drop-off, the pricing presented was $22-$30 per pair. I raised the discrepancy immediately, but was told the prior quote was incorrect and no adjustment or accommodation was offered. I proceeded given the number of items already in hand, but followed up again afterward and was not able to reach a resolution. If you plan to use this shop, I would strongly recommend confirming pricing in writing before proceeding, particularly for multiple items. Sharing this so others can make informed decisions.

Friendly but expensive. $35 to replace the back rubber/plastic tap heels on vintage Prada pumps?!…read more I normally take my shoes in need of repair with me when I visit friends in MX or Colombia so I know this would normally cost me less than $5 but I was still not expecting that much of a price hike just for the convenience of getting the shoes repaired locally! I took the shoes down the street to Old Towne Shoe and Luggage Repair--$30 for same service--still grossly overpriced but at least I'll have $5 more dollars in my pocket after the damage is done.

Outstanding job resoling my favorite boots. 1 week turnaround as promised and they look great!read more

Will definitely be coming back! Their manager is AWESOME. My coats look brand new. I brought in 6…read morecoats and they were ready so quickly. Amazing customer service on the phone and in person. Their front desk staff are also so wonderful, kind, and helpful. I live all the way in Silver Spring MD and will be making the drive just to come here. They are incredible and really handled my expensive coats with care. They also found everything so quickly when I came to pick up which just goes to show how organized they are. HIGHLY RECOMMEND!

I was highly recommended to bring larger items here, like my comforter, and based on my first…read moreexperience, I understood why. The initial service was impeccable, which is why I decided to return. I'm giving two stars out of grace for that first visit. Unfortunately, my second experience with the exact same item was disappointing. When I picked up my comforter, I noticed small specks of lint scattered across it. I brought this to the manager's attention, and while she insisted she personally handled my item and attempted to remove the lint, that explanation didn't align with the final result. If the issue couldn't be resolved, I should have been notified before leaving--not after I had to point it out myself. I did receive a refund, which I appreciate, but I genuinely wanted this to work. It seemed like the manager had already made up her mind that nothing further could be done, and there was no real effort to try to resolve the issue. At that point, I simply asked for my item back so I could take it somewhere that handles items with more care and attention to detail. It honestly made me question whether my comforter was mixed in with others during the process, especially since I take great care in maintaining it, including regularly steam disinfecting it at home. What was also frustrating was that instead of focusing on my concern, the manager began explaining how other customers' items can come in, as if I was expected to sympathize. My only concern was the condition of my item. Based on this experience, I would recommend keeping it simple here--stick to everyday dry cleaning. I would not suggest bringing larger bedding items like comforters or duvet covers, as the quality and attention to detail may not be consistent.

Have used this business twice to repair my boots Everyone is friendly. Fast and thorough repair.read more

Casmera should not be called a shoe repair shop. They should be called 'leather repair.' Over the…read morelast four months I have had three separate leather items repaired, cleaned and re-stiched/seamed. I had a leather jacket and two purses repaired. Bar none, the repairs were the best I have ever had done anywhere! The quality was outstanding! Their attention to detail is not something I see anymore. On all three repairs they found extra items that needed TLC and did them without extra charges. The staff is always friendly too. I would rate them 4 & 1/2 stars on their workmanship if I could. I would give Casmera 5 stars if they were not so in demand and took longer than expected for all the jobs. That is a great problem to have. Also, striving toward better communication with their customers about the repairs would definitely give them five stars. Don't go anywhere else. Go to Casmera. They were out of the way for me, but so worth it!

Terrible place! I took my daughter's riding boot in to get a broken button repaired. I told the…read moreowner, Jose, that she goes to college and lives in Boston, and the boot was going back with her. He "repaired" the button and charged me, and now it was impossible to open it. I went back in and he "repaired" it again, and as soon as she put on the boot in Boston, it broke. When she came home from college and I took the boot in to Jose, he said it wasn't something that could be repaired and it was a manufacturing defect! He said the leather had been cut too short in that part of the boot. Why didn't he state that upfront? So many wasted trips and I even paid him. What a waste! Keep away from this place!

By far the worst shoe repair shop that I have ever given my business. This shop has had my 3 pair…read moreof boots for alteration for one month. When I called to find out the status today; one of the numerous times, the lady told me that she was busy this week and didn't have time to work on my boots. Even though she promised me that they old be done no later than January 29th. I would have gotten my boots back to take them somewhere else, but she already cut the leather and cut too much on a pair of my boots. The lady stated to me that she has to figure out a way to fix my boots, even though she measured how much needed to be taken out before hand. It is very clear that this shop doesn't value my business, so I will NEVER go back again.

Did a wonderful job repairing, cleaning, and reheeling my favorite fall boots for next time fall is…read morehere. Will return here again for future leather shoe cleanings and shoe repairs!

The store workers are professional and friendly. They did great work fixing my new nylon/leather…read morebelt for a better fit. In the past they've also given me practical advice on old boot care. I definitely recommend them for footwear repair too.

I have used this cleaners 4 times so far. I have been pleased with the quality of their work.read more

Very nice women who work here! I got pants, a vest, and a dress tailored. Reasonable prices and…read morethey were SUPER quick. Only took them 3 days to complete. Their estimate was 1 week. Will definitely come back.

Excellent work. Couldn't be any nicer. Never oversells and gets the job done quickly and…read morereasonably. The only place I will take my shoes.

I brought a pair of nubuck Oxfords in to have a half soul put on. When I came to pick them up, they…read morehad applied some kind of wax or polish to the new book and they were now shiny. This completely destroys nubuck leather in the shoe I did not ask them to polish the shoes and they do not have an understanding of how to treat different types of leather. I'm now sending them back to the manufacturer, who see if if they can restore them their original state. My wife also brought in a pair of boots to have the heels replaced, and they returned with some kind of wax or polish, which left a sticky finish on the boots. We did not ask them to polish the boots, and it shows a consistent misunderstanding of how to treat different types of leather.

had some loafers tha were fixed fast for a great price! They picked up my shoes from my address and…read moredelivered them a week later

I want to believe and trust in them, but my one experience trying to use them was decidedly mixed…read moreresult. The communication via text was very convenient and responses were very quick. Sadly, they said the sole of my boot was unable to be re-glued /reattached, even though to me, it looks like a very basic situation, & it was a brand new boot. but perhaps the way the boot was made, makes it nearly impossible to do without completely recobbling? One day when I have time, I will take it to get a second or third opinion. I assume they are good at what they do because they drive from the Quantico area only one day a week to pick up/ drop off orders, and they service multiple locations .

Reza made two suits for me in my home country, Afghanistan. He was known as one of the top tailors…read moreof Kabul city. Many of the senior government dignitaries used to make their suits by him. I had my best experience with his suits. I really felt "Tom Cruise" with his fittings. Besides, Reza is personally a nice and respectful man. Wish success to his business.

Reza is a very focused / dedicated / experienced tailor / clothier. He provides quality with…read morereliability at a reasonable price. Highly recommend!