We placed a very large order with Nakoa Woodworks in 2022. The agreement was for the manufacture…read moreand installation of cabinetry for bathroom and walk-in closet. We were working closely with a designer and a carpenter employed by Nakoa. We paid half the full amount to purchase all materials. When it came time for manufacturing the owner balked at the agreed upon price. We heard second hand that they were having financial difficulties. Both the designer and the carpenter were let go. The owner then told us he wouldn't be installing the cabinets. Our job was completed but arrived with missing handles, missing clothing rods, misaligned drawers and broken glass. The owner never made good on correcting any of the issues. We hired another carpenter to correct the mistakes. We had to source and pay for the broken glass fronts. After delivery of the cabinets he stopped responding to text, emails and phone calls. It appears they have gone out of business.

Words can not express how utterly disappointing my experience was…read more My husband and I decided it was time to have a nice dresser, to have one built. My husband did some research and we decided on Nakoa. I met with Allen in the beginning of July. He was very nice and took the time with me to discuss what I was looking for and go through possible options. He said he had a few projects going and that he wouldn't have it done until August, or the beginning of September. No problem, it was a complicated piece and we were more interested in quality than having it done quickly. He sent designs a week later, we approved and paid the deposit. August came and went. No word. In early September I sent an email, no response. After SEVERAL emails I finally got a response that he was a little behind, but it would be done near the end of September. September and October passed with no word. I sent an email here and there but received no response. We thought "ok he must be really busy" so we decided to wait a little longer. Near mid-December we started getting worried. I again sent several emails and called without a response from him. I was starting to lose my patience and sent another email and voicemail that were more firm and demanded he contacted me. Finally we hear back. He apologized for his many delays and offered us a discount if we would take delivery the first week in January instead. We said yes. The first week of January came and went, no word. In the second week of January I was in the area of his shop so I decided to stop by and see what's up. He was extremely surprised to see me drop in and stumbled over his words when talking with me. I was hoping to see the progress but they had NOT EVEN STARTED our project. At this point he said it would be done by the end of January. Needless to say now I was pissed! He had over 6 months to do this project and was now telling me it would get thrown together in a week and a half?!? My husband and I sent an email relaying our dissatisfaction. This time he actually responded to our message AFTER my husband sent him messages on 3 social media platforms, 2 emails, and 6 phone calls. But of course it still took several days for him to respond. He responded with an apology and said that if we didn't want to continue the project with him, he'd give us ALL of the wood for the project so that someone else could do it. I believe this was his last effort to keep us as clients, but at this point we'd had enough. We emailed telling him we'd like a full refund and the wood he offered as well. One week later my husband went to get the refund and collect the wood. He did give us a full refund but did not give us the wood he had promised. Surprise surprise! Instead he gave us 2 large scrap pieces that our woodworker told us wasn't quality enough for the project. When my husband asked him for the rest of the wood, Allen told us he was going to build the rest out of plywood, and use the pieces he gave us as veneer on top of the plywood. This is absolutely not what we had agreed upon. The project had been agreed upon to be made entirely out of real wood, which made the project quite expensive, 8k+. Now Allen was telling my husband it was not possible to build it out of all real wood. That's a bunch of crap. He flat out lied to us and lied to me when I initially agreed to the project. We had agreed on the high cost so that it would be made out of real wood, not plywood with veneer. We are easygoing people (we let this go on for 6 months) we understand that sometimes things get backed up. He didn't communicate with us, he avoided us, and he obviously lied to us repeatedly about his ability to finish a project on ANY time schedule. This is a small island; we know that he took other, bigger paying jobs on and just kept putting us off. Our experience with Allen was horrible; he tried to con us out of big money for a nice piece of wood furniture that he was going to make out of plywood instead, he repeatedly lied to us, he repeatedly avoided us, he took other bigger paying jobs and kept putting us off. We were good customers, we didn't get angry, we were understanding and patient and treated Allen with understanding and respect. He took advantage of our kindness. I can not express how extremely disappointing this entire experience was. I'm still extremely angry about the entire thing. I would recommend steering clear of this hot mess called Nakoa Woodworks.

first of all, the product they sold us, Taj Mahal granite, is out of this world gorgeous. Then the…read moreservice and interface throughout was so seamless and professional. finally, a year later, Daren, the owner, is still available for questions and suggestions, such as how to clean and maintain when I let a piece of metal rust on top of my beautiful counter top. worked great and back to new.

THE ABSOLUTE WORST!!! I would not get any granite tops from this company. They don't answer phone…read morecalls. Never on time. Tells you what you wanna hear to get your money. I can't believe what Next Level did to me.

John installed a beautiful glass mosaic tile backsplash in my kitchen. The prep work was…read moresubstantial, but he was patient and precise. He has an eye for perfection, and we are so happy with the results! I would recommend him to anyone who is looking for quality and beauty. He should take great pride in his work.

We recently purchased a smaller Lahaina condo and ultimately hired John at Island Wide to…read morecompletely renovate it. Although it was not a lot of square footage, it was a BIG job. To add to the complexity of the project, John worked with us remotely from beginning to end, as we are on the mainland most of the year. John did an amazing job - just what we asked for - as he renovated all flooring, cabinetry, resurfaced and painted walls and ceilings, replaced all tile in the bath, had plumbing and new electrical routed as needed, and installed all new appliances, fixtures, doors, hardware and cabinetry. Again...all of this he did remotely as we communicated by phone, text, and photos. The entire renovation was completed on budget (taking into account a few changes we asked for mid-build) and on-time. When we finally were able to come out to Maui and visit the completed condo, it was great to see what a great job John had done. His attention to detail and getting all the facets of the job done right are greatly appreciated. We finally were able to meet John on this last visit too - he's a real personable guy who listens and has good suggestions. We recommend John for whatever job you'd like to approach him with. - Dave A.

Honest, adaptable, and experienced company. Operators are smart, sharp and think ahead. On…read moresomething even unrelated to their work Sebastian was so forward thinking he came up with a better solution for me than what I thought of myself! Genuinely altruistic. They went above and beyond expectations. Big value for me is the joined effort in making our mutual customers work A+ in quality as we both niche on maximizing value to our clients. This is the better contracting companies we've partnered with and hope to be on the same projects again together. MAHALO!

Kahakai Construction installed new flooring in our Maui home and we were impressed from the start…read more They were quick to respond, gave a clear and detailed quote, and answered all our questions. Scheduling was easy, and the process was smooth from beginning to end. The team worked efficiently and paid close attention to detail and finished the job ahead of schedule. Super impressed with how focused and professional they were. The final result looks amazing and has really upgraded the look of my home. Most importantly, Kahakai Construction workers were both detailed and efficient in completing the job. They made sure everything met our expectations and went above and beyond. If you want great service and excellent work, my wife and I highly recommend them.

Eugene and his team did a great job. On time and with in budget. I'll definitely use him again.read more

Eugene was fantastic and will be using him again for handyman work. He did a great install of my RO…read morewater filter.

I'm exploring options to update my dated tile flooring, and I knew I had contacted the right place…read moreafter speaking with them. They were knowledgeable, professional, and provided several options for me to consider. Their flooring technician, Michael, came out to evaluate my floors and took the time to explain material choices, floor transition considerations, and the installation process in detail. His expertise, attention to detail, and clear communication gave me confidence in his knowledge and professionalism. While I haven't moved forward with the project yet, my initial experience with Jonathan and Michael has been very positive, and I appreciate the time they spent helping me understand my options.

Michael came out and he fixed all the issues that needed to be fixed and he also installed a…read moredishwasher. They're always very pleasant and able to make changes on the fly.

AVOID CERAMIC TILE PLUS. Alison (Store Manager and my Account Manager) didn't inform me that by…read moretile was backordered. I flew to Maui to supervise and coordinate the tile install only to find out the tile hadn't even shipped yet. This delay cost me over $5,000 plus my time and a loss of 2 months of rental. In addition, one tile I ordered was so backordered, I had to delete my accent feature. A simple phone call was never made, nor an apology. Go somewhere else that cares about you and your needs.

BUYER BEWARE. We picked out a granite slab last year while on island. We hired Ceramic Tole Plus…read moreto fabricate the granite. Not only did we not get the correct granite, the fabrication job was horrible. We talked to the owner and we're offered a 20-% discount for another counter. We hired NEXT LEVEL to replace our countertops at a better price as the 20% discount that was offered from Ceramic Tile Plus. If you don't care about the look of your counters, hire Ceramic Tile. If you care about the quality of work hire another company.