By far the best car buying experience I've ever had. Went in there with what I knew my situation was and the sales person (Alex) took the time and worked with me. I gave him the facts thinking there was no possible way this could work ... but it did! I really did enjoy the process as well. With the current COVID situation most discussions were thru email. This was perfect! No hassle at all and was reassured of everything and had all my questions answered. Way better experience and way less stressful and feeling pressured. From Barbara setting up my appt and Alex working and helping me out it was great! Thank you! read more

After a lot of reasearch, emailing different Honda dealers back and forth, I went into Saccucci to test drive a 2014 CRV. I am not a fan of car-sales people at all, and said this to my sales person, Steve Patton. He was gracious, and did not try to sell me anything. He let me test drive the CRV, gave me what turned out to be the fairest price right out of the gate, and did not hassle me at all afterwards. The price was ultimately better than any other area dealer, including all of RI and nearby MA. The only reason I didn't give them 5 stars was a rather bizarre interaction with the finance manager that took place after I bought the car. She had miscalculated the numbers at time of pick-up, and I ended up having to pay money afterwards. I found it strange that a finance manager was unable to do simple math; it made me a little leary. Other than that, great experience! read more

Very nice dealership to work with. Extremely professional. We called about a vehicle ahead of time and from that point forward we were given great service. When we arrived the vehicle was warming up and waiting for us to test drive. Our salesperson Karl was excellent. Very helpful and had a no pressure approach. The dealership is a little far from where I live so I won't use them for service but when I want a vehicle again I will definitely look at their inventory first. read more

I purchased a 2014 Honda Accord Plug-In Hybrid recently from a dealer in California. That dealer tried to sell me a Honda Care 8 year / 120,000 mile warranty for $2,200. I refused, and 2 days later I purchased the exact same Honda Care 8 year / 120,000 mile warranty for $1,200 from Gardiner Reynolds at Saccucci Honda. The Honda Care warranty is honored at any Honda dealer in the US. I really appreciate Saccucci Honda and Gardiner for saving me $1,000! read more

Over the summer i had accident repairs made to my vehicle. The body work was fine but my car was returned to me with dings and the door. Also i had two cds and a glass pitcher from my dead gma were taken from my car. The cd was literally taken out of my cd player and replaced with an older cd. If you are getting work done here make sure to totally clean your car out. They have sticky fingers read more

Awesome service. We purchased a new vehicle from a dealer in California and we got the standard hard sell on an extended warranty. Our local dealer wanted an outrageous amount initially and 'pretended' to negotiate down to their 'cost'. They atarted at close to $3000 and willing to give it to me at their cost +50 for $1570. I saved over $500 with Saccucci and that was adding 2 more years and 12,000 more miles to the warranty. I would recommend them in a heart beat I am extremely happy. Gardiner was friendly and efficient! read more

A nice clean well lit dealership fades with poor service coolly imparted. Second visit as the wrong size windshield wipers were installed. Everyone I've "interacted" with seemed to wish they were somewhere else. Just not engaging or friendly, and their show room receptionists! Last time appeared to be there only to be on her iPhone with her back to any customer contact. Today's looks like her dog died this morning. One exception is the woman service coordinator. They disagree that I had the wrong size windshield wipers in spite of their squeaking but did agree to put new blades. No squeaking yet! read more

I read about Saccucci Honda online and subsequently purchased a Honda Care Service Plan from Gardiner (the CIO of Saccucci). The entire experience was exceptional and is exactly the way buying a service plan should be done. Everything was done online and via email. Other dealers take note! If you would start offering service the way Gardiner does and wouldn't try ripping off customers who want to buy service plans maybe, just maybe, the general perception of car salespeople would improve. I am not anywhere near Rhode Island but would absolutely purchase a car from Saccucci Honda because of the fantastic experience I had with Gardiner. Thanks for doing things the way they should be done! read more

It's too bad they take advantage of a captive Island market and a good product. They nickel and dime you at every turn, sales, service and parts Time for this family to check out and bring in a professional dealer group. Shame on me I've bought 6 cars here and things have been going downhill for the last five years. read more

I drove up from Connecticut earlier this year to look at a very specific car which they had in stock. A Honda Accord V-6, 6-speed manual transmission with a luxury package. I test drove it and proceeded to test drive three more similar cars in Massachusetts that day. I bought the Honda - and I was flat out blown away with the literal "Customer Service Clinic" which Saccucci Honda put on for me. They were amazing from beginning to end - starting with their great marketing material and going through to helping with financing and truly incredible post-sale service. I worked with David Fontaine in Sales - a gentleman and true professional. Mike Myers stepped in and was a huge help in the post-sale process. One of my best friends is in this profession - here in Connecticut. When I told him all the extra steps they took, he said it was almost unheard of in the car business to do that for an "out of state" buyer. This is an absolutely real testimony - and you are welcome to email me if you have any questions. I would be happy to talk to you on the phone. John B. johnb322@gmail.com read more

It appears the next generation Saccucci's will destroy this dealership the same as Barry's children did his Nissan Volvo dealership. This morning I called and spoke to Megan, the internet sales specialist, on an XLE Accord. She discussed pricing with Michael, the owner's son and sales manager. He returned with a firm price of $25,600 on a 2016 Honda Accord XLE - 4 cyl, and a 2015 XLE - 6 cyls. I called various other dealerships, and because Michael's price could not be beaten (except by Herb Chambers) and he was the closest dealership, I made an appointment to meet him in early afternoon. Angelo, who showed me the 2015 and a white 2016; seemed knowledgeable and friendly. It was raining so I only entered the car for a few seconds and noted my sister would enjoy either of them. I, John Harnois, at mav86nois@yahoo.com asked Michael to detail exactly how he developed the price. He obliged. We discussed the other dealerships I called. I mentioned Herb Chambers quoted a price $1150 less than his price. He stated that Herb Chambers quotes a price only to add items such as shipping or includes cash incentives that are withheld if the customer does not fulfill certain items. He implied it's a bait and switch factory that gets you in to either sell you another car or has other practices to deceive a customer into buying a car in such a way that they make money underhandedly like getting a customer to finance with them at a higher rate than they would qualify for and make money on the back end of the deal. We discussed that my sister, for whom I was trying to research information and develop quotes, was also reviewing Toyota Camry. He mentioned that Toyota has confusing levels and various vehicles have added options thrown in that must be paid for, but Honda levels like XLE were uniform. He stated several times that the only issue for my sister was to pick a color, and the price would be honored. I told him my sister would want white like the one showed to me. I continued stressing that I nor she would wanted any surprise costs. He stressed that $25,600 would cover any 2016 Accord XLE. Pick a color was all that was needed to do. I relayed the same info to my sister, who was excited at possibly having an XLE. I relayed the news to my sister, and remained on Aquidneck Island for the afternoon. She would meet me there after 6 PM, so I informed the dealership we would be there about then. I gathered my family and my sister arrived at 6:15 PM at Saccuccis. I asked Angelo to bring the two cars that he showed me earlier that afternoon. My sister chose to drive the white 2016, supposedly the same car from the afternoon. She, my two other siblings and I got in the car, and she drove to my niece's house in Portsmouth to show it to her. She has an Acura. My sister loved the car, and my niece noticed immediately how nice the wood grain looked. She asked me again if the price was 25,600. I assured her that I continued pressing Saccucci staff that the price quote given would be the cost of the car she drove. We returned and sat with Angelo to discuss purchase of the car. I asked Angelo three times if the cost of the car we drove was $25,600 to which he said each time, "Yes absolutely! You were with me when Michael detailed the cost of the car. It's yours for that price." He approached Mike to inform him of our interest to buy the car, but returned saying that there would be an added cost to the car because there was an aftermarket wood package at a cost of $775 (which would add another $40 in taxes). Angelo was as surprised as us, and couldn't understand the complication. My sister was shocked!! As was I. I had taken the entire day and morning and night to confirm this deal. I left no room for confusion or ambiguity. Angelo showed us another car with basic interior, which underwhelmed my sister. First impression was made given a set price. I asked Michael to honor the price. He laughed and refused. I strongly recommend to stay away from this once heralded dealership that is now no better than the worst type of dealership. we received a written quote that was detailed and confirmed by a handshake, but the car presented was not the car quoted and when my sister wanted to buy it per the quote the cost jumped by nearly $1000. read more

I brought my car to them for a recall on the airbags. They booked the appointment but did not have all the parts in stock, I had to come a second time, Annoying I had severe mouse infestation over a winter of dry storage,, I paid them to clean out the AC and blower,, they did,, but they did not test the air conditioner to see if it worked. It did not. When I called and asked why it had not been tested I was given the mediocre answer they were only cleaning the AC for mice & odor, not testing if it made cold air. I went back again to have the AC fixed,, it worked for 20 minutes after I left then made a huge noise and stopped working, I am also missing the panel under the dashboard that goes above the gas and brake pedals. They forgot to put my car back together???? They did not notice a huge panel lying around there shop and wonder whose it was?? Are you kidding me???? I want my time and money back!!!! oh,, and the missing part of my car... read more

Do not do business with these Dbags. Of all the horrible customer service I have experienced during my time in RI, these folks are the worst. I went in to inquire about maintenance and there was a big sign in their maintenance department that said to do oil changes every 5,000 miles. Of course my owners manual says to follow the maintenance minder in my vehicle. So, out of curiousity I ask why they recommend something other than what the manual says. They can't give me a straight answer and dail some Honda customer service rep for me but this guys is just as confused as me as to why they put me in touch with him. So, I email the dealership contact listed on the website and get a reply from the owner's daughter saying that they recommend 5,000 mile oil changes based on the severe RI driving conditions. I reply back that you can't really make a blanket statement like that since not everyone has "severe" driving habits. Well, that really set the biatch off (not sure why). I get a reply telling me I don't know what I am talking about, telling me she hopes my engine fails due to lack of oil change, and that I can take my business elsewhere. I guess she should be happy that mom gives her a job. Lord knows she couldn't find one somewhere else. read more

I have visited the service dept at this dealer a few times before and always found them friendly and helpful. I know they are in sales so it is their job to try to increase my bill but this had never been a problem in the past as all I needed was oil changes. I recently went in for a noise coming from my car which turned out to be my brakes. I was given a quote of over $800 to fix my brakes, so I asked why ut was so high, if they were repacing my rotors as well and they said no the rotors were in good shape but would be just resurfacing them. They also told me I needed all new air filters and that my tires really needed to be rotated as they were measuring 8 and 9. I just had brand new tires put on my car 4 days before this!!! I told them to just put everything back on as i don't know much about cars but i knew this sounded like way too much and the suggestion to rotate my brand new tires made me no longer trust them. I ended up having my brother do the brakes and the cost for parts was $80. Unbelievable that they would charge so much. Everyone I complained to said they are known for it. When I left the service rep told me that if I have someone put other brake pads on instead of Honda certified ones, my car would probably shake....this is not the case. I also noticed when I turn my heat or a.c. on now my car makes a strange noise. I was told this was probably due to them pulling the filter out. I am not sure if they broke something when they did but I will never go back there for service. I also had Napa replace the air filter for $20 instead of the $50 sacucci wanted. Unless you can afford to get ripped off I suggest supporting small local mechanics to do the work. read more

I came across their site looking for Honda Care extended warranty quotes, and many people and many forums recommended them for purchases of low-cost Honda Care extended warranties. I first gave a call to their dealership on a Friday morning PDT, but Gardiner, the Honda Care specialist, was not in, so I left a voicemail. Gardiner called me back about 4-5 hours later, but unfortunately, I was out shopping and he was not going to be at work for much longer. As a result, he let me know that I could call him again Monday after 8am PDT. Monday comes around, and I called him again with all my information ready this time. Although he had a bit of difficulty finding my previous quote in the beginning, when I gave him my email address, he found the quote and we completed the purchase in less than 5 minutes. Gardiner was professional, courteous, and friendly throughout all our interactions, and I would definitely recommend Honda owners to go to Gardiner and Saccucci Honda to fulfill their extended warranty needs. read more

I had a problem with an old parts order I had made online with Saccucci Honda. The order was over two years old. Entirely by my own fault, I put off installing and didn't discover the problem until recently. Well local dealers were no help, so I called up Saccucci. To my surprise, PJ at the parts department took care of me and got the issue resolved. This was totally unexpected, especially given how my local Honda dealers tend to show a complete lack of interest in helping out their customers. I wish I lived near Saccucci so I could go to them more often, and I will definitely be ordering parts from them in the future whenever I need them. read more

Excellent car buying experience from them - very fair and professional. Did all the negotiation over the phone with little back and forth. Once I got to the dealership, all the paper work was ready and there were no hidden fees that suddenly appeared. They knew they couldn't beat the financing rate I had received so they didn't waste my time trying to sell me on theirs. I drove almost an hour to work with these guys and I don't regret it one bit. Highly recommend them! read more

Stay clear of Saccucci Honda if you are looking for reliable, honest service. I bought a certified used car from them, and the process was EXCELLENT! When I left the dealership almost three years ago, I was convinced that I would be a customer for life, and that I would never go anywhere else. My car runs well, gets great mileage, and is super dependable. I have never had any engine problems in the time that I have owned the car. I loved the Saccucci brand so much that I traveled 45 minutes from my home to have my routine service and oil changes there. Shortly after buying the car, I began having problems with the driver's door lock actuator. Sometimes the door would lock/unlock...sometimes it would not. I again drove 45 minutes for them to evaluate the problem. Then, I had to make a second appointment to have it installed. In January 2015 I had the actuator replaced at no charge, since it was still "under warranty." A few months later, much to my disappointment, the same thing happens to one of the rear door locks. Once again, I drive 45 minutes for them to evaluate the problem. Then, had to make a second appointment to have it installed. However, once again, I had the part replaced at no charge. Surprise! Surprise! A few months later, the SAME PROBLEM occurs with the other rear door's actuator. I called and asked if they could just order the part, and was told that I had to go in to the shop to have it evaluated, and then again another appointment for installation. Seriously? But okay. When I went for the evaluation, I was told that neither the car nor the part were under warranty. Saccucci said they were willing to "split to cost" with me, to which I agreed. I knew at that moment I would never go back for service to Saccucci. A few months later, the last remaining door lock actuator went. I have now had all four door lock actuators replaced. I had a local mechanic replace it since I no longer trust Saccucci's integrity. Fast forward to this month. Twice this month I have been locked out of my car because the first door lock actuator that Saccucci installed is no longer working properly. I called the service department and was told that it has been two years since the part was replaced, it is no longer covered, and I would be fully responsible for the cost of replacing this part after only two years. I made it clear to the associate that I will NEVER buy another car from Saccucci and would never recommend the service department to anyone. Their customer service is deplorable and their inability to accept responsibility for faulty parts and/or service is the kind of thing that makes car dealerships look bad. While I loved my sales experience at Saccucci, I have hated my experience with service and will never spend another dime supporting this service department with miserable customer service. read more

I recently bought the Honda Care Warranty for a new Odyssey using the on-line feature tothis dealership. The cost was 25% from that offered at the dealership where the car was purchased. The process was easy and the dealership was really responsive. I would recommend buying the warranty through this dealership. I live out of state and do not have any information on their car sales. read more

They checked out my battery for slow starting-no charge and I got a convenient ride home and then a ride back to the dealer when the car was done. Great service! read more

Horrible...Very pushy for things you don't need but they can't even service the car the way I requested. I had to wait to get the correct service (and did I?, I'm not sure). Convenience is not worth the bad service and extra wait. read more

Gary, Mike and KellyAnn were all great. There were multiple issues with the registration of my car, because I was registering it through a company as a commercial vehicle, and they actually went to the DMV three separate times to get the issue resolved. They were very accommodating and gave me a very fair price on a trade in. They are also very low pressure sales people, and gave us a great deal. I love my new car! read more

I made a SERVICE appointment for 10:00 4 days in advance; I was there at 9:15 and had to wait until 10:00 to check-in. At 10:45 my car was still where I parked it - so I took my car and left. The dealer is a half hour from home = wasted 2 hours of my day read more

Poor sales people at Honda! Gail was very rude and unprofessional ! She's not fit to work with people! They won't let you tour the lot to find the car you want! They try to b.s. you into test driving a car you don't want then they get all pissy at you! Their leasing prices are the highest of any dealership! read more

I've been here 3 times for service now. The first two went fine - one was for a power steering recall replacement on my 2004 accord and the other was for an oil change on the same car. The last time I went in (3 weeks ago) for a replacement of my right brake light and replacement of my rear break pads. They replaced the brake light, replaced the break pads, resurfaced the rotors, and rotated the tires. I get on the road to leave, but low and behold my right rear blinker is now not working (blinker indicator by steering wheel goes much faster to indicate this). It was clear to me that bulb got broken when they were changing the right rear break light so I turn around and go back. They end up charging me for the part, but not the labor. Ok. I get on the road to leave again, but start hearing my tires churn on the road. I pull over to a Shell station to check the pressure and the pressure on all the tires was low, front left especially. Clearly, they didn't inflate the tires to the proper pressure after rotating them. Ugh. After paying $400 for my service, it's really a headache to not have small details like these looked after by their service folks. read more

PLEASE DO NOT DO ANY ONLINE BUSINESS WITH THIS HONDA DEALER!!!!!! their website said great service for 25 years....yeah right. I ordered some accessories from them because they were the cheapest (back seat covers). Well when I received them they were not even wrapped, there was no directions to install, and they were cheap looking all for $204-with shipping and handling. I put them right back in the box. I called them to see how to return them, because there was no return information in the box, just an invoice. They then asked me a series of questions, how long have you had them? Do you still have the box? why do you want to return them? Well can't you look all this information up on the computer? I have the invoice number......... Then they proceed to tell me that there will be a 20% restocking fee. OMG!!!!!!!!!!!!!!!! For what? I have the original box, The covers were not touched. Returning under a month, PLUS I HAD TO PAY FOR SHIPPING THEM BACK!!!!!!! PLEASE PLEASE PLEASE DO NOT DO BUSINESS WITH THESE PEOPLE!!!!!!!!!!! I don't even want to give them 1 star..... :( read more

I purchased a used 2001 Saturn L200 three years ago from here. The reason why I had to purchase a car at that time was because a 17 yr old young man decided that I no longer needed the car that I had and he hit me head on. Totaled my car. Car salespeople are like funeral directors. They prey on your vulnerability at the worst time of your life. Well I purchased the car because I was told that the Saturn was the only thing available for the amount of money that the young mans insurance company gave me. Well no sooner than the 30 day warranty was up the motor went out on the left passenger window. Shortly after that the steering box went then the key cylinder had to be replaced and the tires had to be replaced because they were soft and had developed bubbles on the inside. Three years after I had purchased the car the timing chain went. At that point I had found out that in 1998 there was a recall on Saturn's because of the timing chain. I had purchased the car in 2008. One would think that I would have gotten a notice to let me know this! Well I went to Saturn to see if they would honor the recall although it was no longer in effect and what they did was apologize for the problem that I was having and tried to sell me another car. Needless to say I did not purchase another car from them nor will I ever or will I ever suggest that anybody I know go there to purchase a vehicle.I don't understand businesses these days whatever happened to customer satisfaction!!! Apparently the old adage of making one person unhappy they will tell ten people does not seem to bother business owners anymore. EVERYONE THAT READS THIS REVIEW RUN IN THE OTHER DIRECTION DON'T EVER PURCHASE ANY VEHICLE FROM THIS DEALERSHIP!!!! read more

I just bought a new Honda Pilot EX-L with sensing from Saccucci Honda in Middletown, RI, after shopping around and talking to many dealerships. Saccucci Honda was truly wonderful to work with. They made purchasing my new car a pleasure (and did not ask me to write this AT ALL or know I am writing it). I just want to share! I went to a different dealership planning to close on a car since I bought my last one there and it was a good price (wasn't an easy experience though last time) and I stressed that I wanted Honda Sensing. I was told the vehicle did have lane navigation (which I learned is only a part of Honda sensing and doesn't have all the safety features). That dealership was also charging more. Saccucci Honda came up online. When I called and specified what I wanted before even driving down to Middletown, Barbara gave me the exact price including registration and tax with no gimmicks for the EX-L Pilot. I asked her to put it in writing and she texted me so I could see it before driving. Gayle the saleswoman took me on a test drive and explained all details. When I asked if there was a difference between Honda Sensing and lane navigation, Michael Meyer (mgr) was honest, explained the differences and was able to get a car for me in a color I liked at a great price. I've never dealt with a Honda dealership with a more honest and helpful manager than Saccucci with Michael Meyer. Buying from them was like buying from caring family members. He went out of his way to help as did Gayle. This was a first out of all of my car buying experiences over the years. read more