The team here has always been great until recently - the dynamics of this business must have…read morechanged. I had an appt for my non-Madza vehicle for a DMV inspection which took 3 hours for them to tell me it failed. Mary, my Service advisor was nice! They quoted me an extremely high $$ to fix my car. I had to go elsewhere to get things fixed. Mary had told me to comeback "anytime" for the Re-inspection and they'd check the three things & give me a sticker. When I communicated I needed a Re-Inspection they did not have anytime to do it & I'd have to make an appt. They knew I needed to get it done by a certain date or my car would be suspended but they did not seem to care. I went somewhere else & was treated much better. An extra $55 well spent!!!

After my less then satisfactory experience with Jason on Friday jan12th I contacted Tasca Mazda in…read moreseekonk on Sat January 13th and they were more than willing to work with me online and over the phone and so I purchased my vehicle with them if you want to save time skip flood and contact Tasca Mazda where you like I was will be satisfied

Recommended - wonderful staff and interaction! Nice small town feel with high value touch…read more Enjoy working with Paul and Managers there.

I am leaving this 1-star review to document a serious failure of manufacturer accountability at…read morePaul Masse Chevrolet South in Wakefield.I own a 2018 Chevrolet Traverse that I bought as an official GM Certified Pre-Owned (CPO) vehicle. When the transmission previously failed, it was replaced by a GM dealership under the official corporate CPO powertrain warranty network (tracked under internal GM TAC Case #9-11060118073).Shockingly, that official GM replacement transmission (Part #19416755) has prematurely failed. Despite the entire history of this vehicle and its parts existing strictly within the internal General Motors CPO ecosystem, the service management team at Paul Masse Chevrolet is actively refusing to coordinate with corporate to honor the warranty and fix the vehicle.Instead of executing standard GM warranty protocols for a failed CPO powertrain component, the dealership has offered nothing but deflections and stonewalling. When you buy a Certified Pre-Owned vehicle from an authorized Chevrolet dealer, you do so for the peace of mind that GM stands behind the car. Paul Masse Chevrolet's refusal to respect an internal factory-backed warranty completely destroys that trust.I have escalated this breach of contract directly to Chevrolet Corporate Headquarters and have filed a formal consumer complaint with the Rhode Island Attorney General's office. I strongly caution anyone against buying a CPO vehicle or getting major powertrain service here, as they do not stand behind the GM badge.

5 Star Service is an understatement because they were amazing with the service they provided. They…read moreare well worth the drive for the SERVICE they provide their customers. Chris and Steve at parts were great in resolving my issue with programming and buying a spare key. I look forward to continue to bring my VW here to receive great service from a dealership. We all know that finding Great Service at a dealership is Virtually Impossible but this place was Super! I called basically every VW in RI and MA and they were all rude and did not want to program my key. SPEEDCRAFT did all they can to try to program it and I even ended up buying an Extra Key from them because they don't OVERCHARGE their customers $500 like BALISE VW AND EVERY OTHER VW Dealership in RI and MA. Overall, Highly Highly Recommend the drive to WAKEFIELD to receive 2nd to none service for your VW needs! Awesome dealership!

Wish I was closer to Speedcraft vw I really need a great vw service center other than the dealers…read morein Atlanta. Not sure how I located Speedcraft except my inquiry about needing a new battery checking reviews

Salesman Mark was wonderful, He had us in and out in no time. They don't push you into anything and…read morelet you take your time. This was the best experience we ever had buying a car. This is the best ford/Mazda dealer in R.I. trust me.

I took my car in for Servive to Flood Ford in Narragansett, RI. CHANELLY the service advisor call…read moreme later in the day and told me the bill to fix the car was $563. I asked her then was that everything including labor and she said yes. it was ready the next day for pickup and the bill was $763. I complained and got nowhere with Mike McGrat. I googled them after my call and saw that the Attorney General has an already fined them for this practice and other hidden charges practices as well. Stay away from them whether buying or needing service.

As a customer who has now purchased four GMC Denalis--all four of them from Paul Masse South--I…read morefelt it was time to leave a review. In 2024, I purchased my third Denali from Paul Masse South. Shortly afterward, GMC issued a recall on the engine due to a defect that could result in catastrophic engine failure. I had the recall completed, believing the issue had been resolved. Unfortunately, on August 24, while traveling to a dog show on I-95 in Connecticut, the exact failure the recall warned about happened. My engine failed completely, leaving me stranded on the highway. The truck was flatbedded back to Paul Masse South that Sunday. I immediately contacted my salesperson, Tommy "Frat" Fratantuono, to let him know what had happened. First thing Monday morning, Jeff from the service department reached out. He assured me they would evaluate the truck that day and keep me informed every step of the way. Knowing I had another dog show just two days later, they also immediately began working to secure a loaner vehicle for me. When I arrived Tuesday to pick up the loaner, the GMC representative happened to be there. He took the time to personally speak with me, express his concern for what had happened, and explain the next steps. During that visit, I learned GMC would be replacing my engine under warranty. Then, Tuesday evening, Tommy called again. He let me know that GMC had approved goodwill assistance that wasn't tied to any specific purchase. On top of that, Paul Masse South and Tommy put together additional rebates and discounts in case I wanted to trade my disabled truck for a new one. As a result, I am now the proud owner of my fourth GMC Denali. The team at Paul Masse South--and GMC as a whole--went far beyond anything I could have reasonably expected. When my engine failed, my first reaction was, "I'm never buying another GMC." Instead, they reminded me exactly why I've continued to choose GMC over the years. From the outstanding service department, to my salesperson Tommy "Frat" Fratantuono, to the GMC representative who took the time to personally speak with me, every person involved treated me with professionalism, empathy, and respect. To the ownership and leadership at Paul Masse South: you have built a remarkable team. As a business owner myself, I understand just how difficult it is to build a culture where people consistently do the right thing for their customers. Your team represents your dealership exceptionally well. If you're looking for more than just a place to buy a vehicle--if you want a dealership that truly stands behind you when things don't go as planned--I can't recommend Paul Masse South highly enough. In my experience, GMC and Paul Masse South stood behind both their product and their customer when it mattered most. Thank you to everyone involved for turning what could have been a terrible experience into one that reinforced my confidence in both your dealership and the GMC brand. Your actions earned my trust, my respect, and a customer for life. -- Joe Harrington

Woohoo!!! Happy birthday to me. (This was a gift) but my husband made sure to tell me that David…read morewent above and beyond to have this car ready for me today - I was completely blown away. Effortless transaction- very attentive and accommodating. I am SO excited and have already recommended a few friends to come here for their next car ! I would give 10 stars if I could.

We had a great experience at new car Toyota we were able to get the RAV4 that we ordered. Joe did a…read moregood job kept us informed of when it was coming in and then when it came in, it was actually the car that we wanted. Morgan helped us with the tech stuff. Joe walked us through the paperwork and overall it was a very, very positive experience not to mention I'm glad I waited for the Toyota RAV4 that I wanted it was worth it. This car is awesome thank you nucar Toyota of North Kingstown. This is how car buying should be. Don't go to Balise go to new car!

Had been having good services with them, but after the last couple, I think I'm done…read more Had a fuel induction in August, had a $10 coupon for it. Gave it to my advisor at the beginning as it said on the coupon...and they forgot to take it off. Its $10, so I didn't make a big deal of it, but it is what it is. And coupled with the incident below, I've decided enough is enough. Had service this past week. They tell me at check-in that my mileage is at the point where they start recommending a transmission flush. I had the money, so I decided to do it. A couple of hours later, my advisor says it's ready, but my car is a CVT, so it doesn't need a transmission flush. You'd think he would've known that. Apparently, they just upsell everything and anything. Also, my tires supposedly measured at '7', when at my August service, they measured '4' and '5'. Tire tread depth doesn't increase. Makes me wonder if any of the other work was actually performed.

As a parent, when your child is away at school and has car trouble, you worry about finding a…read moretrustworthy repair shop. Let me tell you, Wakefield Auto is exactly that. Gabe and Zach were outstanding. My daughter's car was towed in over the weekend, I even got a response from Gabe on Yelp Chat at 11 PM on Saturday night!and by Monday, they quickly identified the issue--a disconnected fuel line from a previous repair back home. They communicated right away, fixed it efficiently, and charged only for labor. Most importantly, I never felt like we'd get taken advantage of. Wakefield Auto and Gabe is a shop you can trust--even from 5 hours away.

My car had a panel hanging underneath, and they took me right away , they did a great job, and the…read moreprice was reasonable

Did great body work in my 1995 mustang and fixed some major fuel issues . Donna and Gordon are very…read moreaccommodating and professional. Would recommend body work and repairs for any vehicle. Staff was efficient and friendly. Would return for my smother vehicles anytime!!

This is the best garage experience we ever had! They worried about my schedule and handled ALL…read moreinsurance issues. Call them first before your insurance!!!! Thanks from a really satisfied family.