The staff are unprofessional at the front and will ignore you even when standing in front of them,…read morewhile on their phones. We wanted to like the care but decided to take my family of 6 elsewhere.

I was sad my hygienist is gone. She had a baby and moved. Today's staff was wonderful and helpful…read more I met Dr Pooja for the first time. Everything was quick and pain free. Plenty of parking out front. There's some construction on the main road but you have two ways to turn in and out so it should not be a problem.

I hate going to the dentist like ALL of us do, but Dr. Dornblazer and her staff are awesome!!!…read moreGreat personalities, make you feel right at home and the experience is traumatic free!! :)

I have been putting off writing this for quite some time because I genuinely enjoy the care I…read morereceive from the hygienists and the dentist. They are the reason I have continued coming to this practice. I also understand that this office chooses to remain out-of-network with Delta Dental. That means I pay approximately $120 out of pocket for my routine cleanings, receive reimbursement directly from Delta, and then personally bring the insurance check back to the office. While this process is certainly less convenient than visiting an in-network provider where I wouldn't have to pay upfront, it has been my choice to continue my care here because I value the clinical team. Unfortunately, my experiences with the front office staff have become increasingly frustrating and have made me question whether I should continue as a patient. Over the years, my employer has gone through several mergers and acquisitions, which has resulted in my dental insurance changing multiple times. During one visit, the insurance coordinator asked me in front of other patients in the waiting room, "Your coverage is changing again?" That felt unnecessary and embarrassing. Insurance changes are often outside a patient's control, and verifying coverage is part of the administrative process. Another recurring issue is that I am repeatedly reminded--often multiple times during a single visit or phone call--that I need to bring in my Delta reimbursement check and pay my balance. I have been a patient for years and have always paid my bill. I routinely drive 30 minutes to deliver the insurance check once I receive it. Being reminded over and over, often within earshot of other patients, makes me feel as though I am not trusted, despite my consistent payment history. I have also found that whenever I question or seek clarification about insurance information, the front office staff immediately become defensive. Rather than working collaboratively to resolve the issue, I am often reminded of their job title or told they are correct. At this point, the interactions feel dismissive and, frankly, targeted. Whenever I need treatment beyond a routine cleaning, it becomes an exhausting back-and-forth between the office and Delta Dental. Delta tells me the office has submitted something incorrectly, while the office tells me Delta is wrong. As the patient, I am left in the middle trying to sort out issues that should ideally be resolved between the provider and the insurance company. Even something as simple as calling to schedule an appointment results in being reminded two or three times that I will need to pay. Again, I have been a loyal patient for years and have never failed to meet my financial responsibility. These repeated reminders have become unnecessary and make me feel like I am being treated differently than other patients. I wanted to share this feedback because I truly appreciate the excellent care I receive from the hygienists and the dentist. My concern is not with the quality of dental care--it is with how I have repeatedly been treated by the front office. I hope this feedback is taken constructively, as I believe every patient deserves to be treated with professionalism, respect, and discretion. I have made the decision to transfer my care back to Chapel Hill even though it's a significate longer drive.

Triple love Dr Mary,,don't know anyone that doesn't.. She and her Assistants are wonderful, fair…read moreprices, zero pain, knows her stuff, kind! Easy cleaning,,exam great. I trust these professionals!

Not up front about being out of network. Racked up high…read morebills $$ for cleaning and xrays for children before I realized. My fault for not checking but expected more from a professional service. Never upfront even when bills started rolling in - stated insurance sending you checks to cover???? Protect you wallets with this Dentist!

I had to get a crown replacement and fillings. But at the time, my insurance was not correct, so I…read moreused their CareCredit, which is with Synchrony Bank. They charged $1,018.99 in interest to my account but did not let me know when I signed up for the credit. Then my crown replacement was wrong, so I had a gap between my crown and gum, which caused pain. So I had to get the crown redone at a different dental office.

they charge more than they should for a service to be rendered and when you check with your…read moreinsurance and find out the service was covered, they make up lies and refuse to pay back full amount. The quality of service sucks also. The star rating at this facility is 0.

I was a new patient and had terrific care from reception to having Dr. Saxena (her son) actually do…read morethe plaque scraping so he could get to know my teeth. I don't have insurance and found their pricing in line with other dentists. I am also anxious with dental work and felt relaxed in the chair. A first!

Dr. Saxena and her entire staff truly care for their patients' wellness and concerns. Her…read moreprofessionalism, attentiveness, and honesty is very much appreciated.

I'm not sure why the reviews of this practice are not so good. Dr. Orr is wonderful. I've never…read morehad a problem with the service. Staff is friendly and very professional. I don't love getting my teeth cleaned, but they do a great job. Dr Orr just fixed my chipped front tooth and it looks perfect. Give them a try.

Been going to Dental works for many years now. They are so professional and caring there is no…read moreanxiety what so ever. I've never experienced any pain whatsoever. Great people, Dr.Oler is the best ever.

Thank you to my dentist Dr. Leslie Hargis Fuller for making my smile better & brighter, correcting…read moremy teeth! You are the best!

I can't say enough goods things about this office. I've…read morebeen a patient for over 17 years and it is always a great experience. Today Dr. Val, Amber and Kasey took great care of me fixing a crown and a cleaning. They have a kind and gentle approach to dentistry.