Safari Kid DeAnz, Cupertino location is barely okay, perhaps I should use the word, "Worst Center" for the young ones who are looking for preschool and after school care. School had just about basic run down activities for kids to ensure they are at same level with their competitors in the neighborhood. Teachers are just simple okay and don't stick that long due to unknown reason. U almost see couple of New face young in-experienced teachers faces every other month. Center Director, Monica is terrible to deal with. She definitely lacks strong and interpersonal skills in dealing with effective communication skill set with parents and all kids. Am totally bewildered to see that many 5 stars!
Mónica cordination amongst her own staff teacher is just horrible. There is no proper plan and strategy in place when any question being asked or rationalized. Monica is totally unprofessional in her work ethic and has a bad habit of pulling parents during the time of evening pick up and going through all the tiny details in her open cubicle leaving all the conversation Open to Public and absolute no respect to maintain the Privacy. This is a fundamental flaw in her own way of functional operation style. There is no separate dedicated closed door office to have private 1-on-1 discussion.
When parents are tired after a long day of work, she would literally confront them to ensure she gets her message relayed across that De Anza Center is her location and they better be not smart in situation where there are some personal problem and ones which require face 2 face communication.
Monica is definitely and completely lost when she talks, write email response. Bulk of the time there are lots of absolute typos in her email message with incomplete information about event details like Chess, Hindi, Robotic, Math test, Dance competition, Christmas party etc etc. She has very surface level shallow knowledge and does not take deep dive to resolve the problem containment and corrective action resolution.
During one time late evening pick up after 6pm, I handed over couple of dollars (late charge) to her staff teacher but following week, Monica again in evening pick up, pulled me over to let me know that I owe her the late pickup fees. I knew this was coming and was prepared mentally organized to show her the Sign-in/Sign-Out log book to visually showed her my hand written comments that late fee was already paid on that single outlier day to on site staff teacher. She was melted but again she didn't offer any Apology and just moved on.
In the last incident, even when I pulled out my child this December 2018 with close to 30 days Withdrawal email notice, I asked her to not grab me after the long day of work at Center but rather send me email to copy my spouse. We went back n forth of email but Everytime she wrote a clarification or explantation, she could never articulate as to why $120 was taken off from $200 deposit. As of my last email few days ago, I didn't give up and asked her to itemized the calculation and logic she calculated for refund breakdown but she hasn't responded till to date as I already shared earlier that she does not have progressional etiquette skillsets and appears she literally took the incident completely personal.
I have had also helped her couple of times in the center during my kid pick up to resolve her MacBook WiFi connectivity issue with laser printer and overhead projector coupled with MacBook not displaying the correct screen resolution on the center wall. For each of those 2 tasks, I shelled out an hour each of my personal valuable time and during those time while I was busy with debugging the issues, she was busy marketing the New prospective parent. What a Shame, Man!!!
I did ask her in one of my email to pay me $100 for those 2 hours of IT support service but without any same or human courtesy, she denied to refund the money and simply brushed the issue under the rug stating we have many parents in the center who helped her, but I challenge her not like me who spent more than 120+ minutes of my personal time with all IT related issues. Truly disappointing and very rude, mean and disrespectful of Monica.
I would strongly caution all the parents to be beware about Safari Kid, De Anza location especially the Owner, Monica who is not at an Absolutely team player and very unpleasant, unprofessional to deal with in person.
Just look for another preschool and after school care and make a U-turn in other direction without thinking twice about this disorganized, messy place with confusing, unprofessional owner! read more