Safe 1 Credit Union has a beautiful new building... modern, clean, and very welcoming. The updated location is definitely better than the previous one and much easier to get to. Everything about the inside and outside looks fresh and well done. My only real issue is the drive-up ATM. Unfortunately, it seems to always be out of money. I've tried to use it on three different occasions and each time I wasn't able to withdraw anything because it was empty. None of those visits were on busy weekends or around the first of the month, so there really shouldn't have been a reason for it to be out of cash. It's pretty frustrating to then have to drive around just to find ONE walk-up ATM and it have a long line of people. The building is great, but keeping the drive-up ATM stocked would make the experience so much better read more

Honestly I'm starting not to like this bank I had an emergency not to long ago and needed to take out a certain amount of money turns out ...I can't I'm limited on taking MY MONEY out of my account I just think everyone should be able to take out whatever amount of money they want because it is THEIR money and I don't know if it's the app or the bank itself but it doesn't tell me the exact amount that I have currently they take soooo long on posting the pending charges to and sometimes it doesn't even show up on the recent transactions read more

First visit to the new location. Great to have drive up banking available 8-6 Monday through Friday. Same great staff and service but with a much larger, much more accessible site close to the freeway. Note - you must enter from the Fremont street (west) side. The drive up tellers are on the back (east) side of the building. You can exit onto Glenwood but not enter from that side. Not sure why it was set up this way? read more

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New building but doesn't have a new updated atm that lets you tap with your phone . Slow service. The drive up atm tellers are slow. One day you need an ID to deposit money and other day you don't. Rude tellers that hate their job. Switching to Valley bank. read more

I have been going to this bank since I got my car. I have always gone to make my payments and have never had an issue until today. I went in to my my bill, gave the guy my info and asked for my balance. He took my money processed the payments and then told me I couldn't have the balance to the account, because I wasn't "listed" in the account. Are you serious? I have never had this issue before so I gave him my information and he still wasn't "allowed" to give me the info. I don't know anyone out there that takes time out of their day to pay someone else's bills. Other than that fast service. read more

I just made a mobile deposit it's easy and fast it's the greatest invention ever. I just simply take a picture of my check and Walla it's a deposited check without ever having to step in the bank. It could be done at any time anywhere. I'm so thankful to whoever thought about this idea because it's a Time Saver. read more

Very out dated. Only reason we have this acct is we have had it for 15 years ... will be making a change soon. Not happy at all with this bank. No customer support on weekends or after hours. If you think you lost a card there are no options to disable it until you can find it you have to call get it turned off... walk into the bank .. order another card... wait 2-3 weeks ... OMG the wasted time. This is why i have my other bank at wells fargo. read more