Just called twice; both times answering voice "Thank you for calling"; then a dead space, then…read more"Thank you for calling, goodbye." No one answered their phone. And this company is advertising for business? If that's how they begin with potential new customers, it's obvious folks should go elsewhere. Disappointed - thought American Family Insurance was one of the top rated insurance companies.

American Family Insurance, Seth Carson Agency is the best resource a new business owner can have!…read more Since moving from State Farm I now feel like I have a business partner looking out for my insurance needs vs. saying yes I have insurance but don't even know who my agent is. Seth Carson, and his team (especially Amber Bivaletz) have the best communication in the industry! Thank to their expertise I am now confident that I have the right insurance in place for my business and my family. They took care of my business, cars (including work vehicles & classic cars), homeowners, earthquake, life insurance, and my new favorite policy Umbrella! If you want more than just an autopay bill that comes out once a month, and you are looking for a business partner to look out for your liability you need to give Seth Carson & Team a call!

I've had insurance with Joe Treat State Farm for about 5-6 years, and have always been very happy…read morewith them. I got a great rate when I switched to them, and any time I've needed to make any changes, they always jump right on it, and help me cheerfully. If I have to make my payment late, they are really accommodating then too. Emma is amazing, and super helpful and easy to work with. Diamond has been doing a lot of the more clerical things on my account for the past couple of years, and she is also very sweet and easy to work with. I brought my boyfriend in last summer to switch his insurance, and he was positively amazed by the better insurance he got with State Farm than what he'd had for years with his former carrier. I've only ever personally had any negative experiences with one employee at Joe Treat, and it was a couple of years ago. I have not dealt with her again, and I don't think she is still working there. If she is, they have stuck to their word about not making me work with her again. I used to be friendly with a former employee who had a lot of nightmare "behind the scenes" experiences with another current rep. My experiences with that rep have always been positive, but the things I heard were pretty bad, so I am always wary of that when I do deal with her. Adding everything up, I highly recommend Joe Treat's State Farm. In particular, I recommend Emma as your agent. I don't know if Diamond is an agent, but if she is, I would recommend her too. They are both lovely and do/provide everything you could hope for from an insurance agent.

Very friendly and helpful staff! Knowledgeable about the insurance industry and very competitive as…read morefar as rates and plans. I would choose then over any other agency in town.

I just want to compliment Arron Abraham , from the minute we walked into the office we were…read morewelcomed with kindness and care. Arron obviously know's his job, explained everything with ease. He understood our needs and walked us through our package. A wonderful experience . Obviously, I highly recommend him. Steve Hoidal

Our call was answered. Several follow-up e-mails were exchanged and then ... nothing. I followed up…read morewith an email and still no response. Our request wasn't the easiest, but a response would have been appreciated.

After 9 years, I have a small minor fraction on my windshield. They were terrible. They never…read morecalled me back and then I had a brand new Cadillac, and they wanna put a cheap windshield in, I had to pay the difference to get a manufacturer window cost $457, it was supposed to be a $100 deductible. I've paid this company 40 something $1000 and 9 years in little accident in years, and they can't even step up to the plate or even call me back and say how is everything? And when I talk to the claims department, they said it would only cost a $100. And then when I get back days later, I had the class. Please call me up and say it's going to be $457 because your insurance denied you for The factory windshield for the car when it was only 2 days old irate.This insurance company , a zero and I will go find me another insurance company that will take care of me when I need them

At the end of the day, the agents lack of attention to detail cost me an extra $500 over the…read moreoriginal quote. They may have been awesome at one point but I found the experience to be frustrating. Would not recommend them.

This place is great. Friendly staff (especially Sherri) and great rates. I called 4 places and this…read moreone was the best in price. It was easy and they called me back right away. I highly recommend.

Scott Richards Insurance was a great find. We had just bought our boat (Cutwater) from Bellingham…read moreYachts who suggested them. Sherri found us the right package for our needs. She and her company continue to serve us well.

I had a large tree come down, smashed my golf cart and did a lot of other damage including my…read moreneighbor's trailer. Sierra was just fantastic in taking care of the whole claim process. She was right on top of everything and kept me posted on how the process was going. She worked closely with the investigators and the claims processors. Whenever I had a question, she was rights on top of it and got me an answer right away. This was the best experience I have ever had with an insurance company on a claim. I can't say enough about her, she is just a fantastic agent. She has even worked with me on ways to reduce my premiums on my other policies. I highly recommend her for any of your insurance needs. David Trough

Recently called in about som insurance information after filing a claim and I got Jonathan. He was…read moreoutstanding. Everything you look for in someone that works customer service. Helpful, super friendly and beyond knowledgeable. Let's be real. Most of us don't know all the ins and outs of insurance and when explained to you usually is confusing and may make you feel dumb. Not Jonathan. Explained everything in a way to make things make sense and went above to try and save me money on my upcoming policy changes. Most companies want to gouge you for every penny. Jonathan went out of his way in trying to save me money and did so more than I was expecting without losingany of my coverages. Love the State Farm team I have and Jonathan is outstanding

It has been a pleasure working with this office. Everyone is friendly, helpful, and very…read moreknowledgeable about insurance. They make the process easy and stress-free.

Teresa and the team at State Farm are always so helpful and welcoming. They have always been quick…read moreto respond to any questions and patient to explain anything I don't understand. Highly recommend the team at Portal Way State Farm

Trusted Allstate and purchased a plan for our home and vehicles. This is our second home we trusted…read moreto be covered. Denied coverage for over $65000 worth of damage to our home. Home was accepted as anyone's would be and water damage occurred recently. Extremely frustrating and upsetting right before winter. No discussions no considerations or appeals just straight denial within 4 days of reporting. This was also 10 months after reporting previous concerns where an adjuster was not even sent out. Feeling literally left out in the cold with 5 children and hoping we can find another company to holds up their end of the "homeowners insurance" policy.

I strongly recommend this agency! A special thanks to Debby who handled my claim so quickly and…read morepleasantly! My truck was damaged by an unknown driver. Debby handled the claim in a friendly and professional manner and the job was done within a week. Great agency!