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Scott Richards Insurance

5.0 (3 reviews)
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Services - Scott Richards Insurance

Car and truck insurance

Life insurance

Homeowner or property

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Vehicle

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Heather Ladd - State Farm Insurance Agent - Heather Ladd State Farm Agent

Heather Ladd - State Farm Insurance Agent

(6 reviews)

As a company State Farm has become horrendous to deal with. I'm the perfect customer with…read moreimmaculate record and credit rating etc. I insure a truck in Idaho (soon to be cancelled), and a motorcycle in Anacortes WA (just cancelled), and insured a jet ski in Juneau AK (cancelled). The individual agents seem ok, but their interface with underwriting is a confusing mess. By insuring assets in different states things got really messy for me. It took months to be refunded from the jet ski cancellation, and weeks for a second vehicle cancellation in WA. Then because I insured my truck in Idaho underwriting cancelled my motorcycle in Anacortes!!! What a terrible company. I'll NEVER deal with State Farm again. Maybe the others are as bad but they cannot be worse! Sorry Heather Ladd, you may be great but the corporation you represent is the worst insurance experience of my life. AND I'm the poster child good customer you WANT. Getting quotes on truck for Idaho and I should be State Farm free soon.

We were clients of this State Farm agency for over 10 years under it's previous owner who retired…read more We were apprehensive about the change to a new agent. Having dealt with the Heather Ladd agency for the past two or three years we are completely won over! We have our home, vehicles and RV insured thru them. Every interaction with them has been very easy and problem-free. Questions are answered promptly and even more important, accurately. They are very responsive to their client's needs, which unfortunately, is not always the case in the insurance industry. Most often, we speak with Kelly. Mostly because we find her to be very knowledgeable, understanding and efficient.

Homer Smith Insurance

Homer Smith Insurance

(3 reviews)

This review is for Maggie Merritt (in the Port Townsend branch of Homer Smith Insurance) who, I…read moremust say, might be the most patient person in Jefferson County. We have Safeco insurance on multiple rentals, our home, two vehicles. Plus an umbrella policy. Over the past 18 months, we have been selling the rentals and she has unfailingly sent us the correct form to cancel our policy and promptly processed it. Ditto auto insurance. At one point, I wanted to see if we could get better coverage and contacted State Farm, Allstate, etc. through other agencies. That's where Maggie's service really shone. Responsive, accurate. We stayed with Safeco. Last year we moved into one of our rentals and sold our old residence, requiring a policy to be changed from landlord to homeowner. I, a genuine insurance dummy, got confused about all the refunds and Bal Due statements. Maggie hung in there and patiently explained what she had to do to align all our policy terms to end on the same date, again to help this dense policyholder. We've had contact with other agents at the PT office but Maggie is the one to help you. Highly recommend her!

Offer good product but Joan has horrible customer service. She has an arrogance about her that is…read moreoff putting. Because of her poor communication style we have selected another insurance agency to conduct business with. The product and pricing were good but not good enough to have to deal with Joan.

Scott Richards Insurance - homeinsurance - Updated June 2026

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