I was a customer for probably 10 years. It was ok service but I did notice that the maybe 4 times…read moreover 3 years the alarm was accidently tripped it took them several minutes to call. I'm writing this review because I've seen the other comments regarding difficulty cancelling. I called to cancel and was told to send a cancellation notice in writing which could be done by email. I did that and got an auto reply back seeming to suggest that I need to provide them the new homeowner's details if I was selling, or my account would not be cancelled. I wrote them back and told them that I would not be giving them anyone else's personal details. I asked to please do as instructed and cancel my account as I have no active contract and I'm under no obligation to do anything but inform them I'm cancelling. I then get a regular mail notification saying that I needed to call them regarding my account. Around that time I saw that they had billed me again. Long story short from here. I contacted my bank and put a block on any further payments and requested a refund on the most recent payment that occurred after I cancelled. My bank investigated and I got the refund. I called them again tonight to make sure its cancelled and they say it is. We'll see.

I will not provide a star because your agency is not worthy and your system lacks integrity. You…read moreknew from the notes that the technician left in the file in March, 2026 that he was unable to locate the alarm that was going off in the home. The technician left my home without further instruction or care. I hired another company, ADT to locate and remove the alarm. I phone and left a message with a "Princess," to discontinue services. I emailed the company requesting discontinuation of their services, yet money was taking from the account for the months of March, April, and May. I was then told a contract was signed and a letter is necessary. I no longer need your service. I have a company that send a technician to correct the repair needed in the home.

DJB installations came out to troubleshoot a mysterious picture problem. They methodically searched…read morefor the source of the problem and took care of it. Don was friendly, professional and incredibly knowledgeable. He cares about customer service and satisfaction. Considering the hours spent chasing this problem down myself, his reasonable rate was happily paid! Greg Howard

Don was excellent from start to finish. He came to the house and reviewed another quote with me and…read moresuggested a different option that saved me multiple thousands of dollars. His arrived on time to do the installation and I've been using the system for over a week and it works great! I would highly recommend him to anyone needing his services.

HIGHLY RECOMMEND this company!! I wanted to THANK, And…read moreAcknowledge, the EXCELLENT service and customer support that I received from Brian when I called today. I am grateful that his knowledge helped me get sound back onto my system and made our TV experience'whole' again after we disconnected from cable. Whew! I highly recommend Cyclone Home Systems for all their craftsmanship. We are hoping to upgrade our TV and surround sound system next year and THEY will be my first call ! Thank you, Thank You, THANK YOU!!!

From the owner: Many businesses claim to provide customer service, Cyclone Home Systems is built on customer…read moreservice. We've grown into Connecticut's leader in Closets, Security Systems, Shower Enclosures, Custom Mirrors, and Central Vacuum Systems based on repeat customers and word of mouth recommendations, not slick advertising campaigns. You can count on Cyclone Home Systems to deliver quality work and tireless customer support.

I was a long‑term customer of Alarm New England for eight years, and my experience steadily…read moredeclined over time. What began as a positive relationship eventually turned into repeated billing issues, including double charges and unexplained fees that required me to cancel autopay and change my card information. A major concern for future customers: Alarm New England locks their Honeywell Lyric panels with installer codes that they do not provide to the customer, even after the contract is fulfilled and the equipment is fully paid for. When I asked for the installer code, I was told I "did not have access" to it. This effectively prevents you from using your own hardware with another provider. Only after I sent a certified termination letter did the company suddenly reach out, offering to reset the code, but only if I powered the old panel back on, which I had already replaced. Service quality also declined over the years. One simple sensor installation took nearly an entire day, and phone hold times were often 20 minutes or more. I was also quoted an extremely high price for a basic battery replacement, which came with pressure to sign a new multi‑year contract. I have since switched to a local company that provides full access to my system, transparent pricing, and no long‑term contracts. Based on my experience, I would encourage others to research alternatives before committing to Alarm New England.

We had this alarm company for several years. We notified them of the sale of our home more than 2…read moremonths in advance by phone. One month before our departure we called again. This time they told us we needed to put in writing. Which we did. They they still charged us for 2 months after our departure. Really? In addition to poor connection service and loss of service multiple times, they kept our money. If you choose to have a monitored service look elsewhere.

After leaving three calls for the Service Department I finally reached the Manager and was met with…read more"yeah, we're busy. What do you need". My response was I apparently need a new alarm company. Called last week and left a message for the billing department. No response...I've was a client of yours for 31 years. Terrible how you treat customers!

I have an account with Associated Security Corporation and they called my front desk receptionist…read morecalling her an indian and that she is in trouble for having some sort of malfunctioning hidden cameras. When my front desk asked for a call back number and name so she can forward it to me the rep on the phone laughed and hung up(yes this is all recorded) When I called them back to find out what happened the rep then forgot to put it on hold and said "do you want to deal with these indians" and hung up the phone on me. I called back and now a gentleman picked up and said " i'll transfer you to the manger" and hangs up. I called again and forgets again to put me on hold and says "I wasnt suppose to pick up his phone i'm transferring it don't pick up" then proceeds to transfer me and the lady who initially made the derogatory statements picked up and says "oh f*** I wasnt suppose to pick up" and hung up I then called again and the same guy picked up and says "I didn't hang up I was transferring you to the owner" and I said then why all the derogatory statements and I then proceeded to tell him that I will send all the recordings to my attorney and he said his calls are also recorded. Just to put it out there I AM NOT INDIAN. I recommend not using them at all (this is not the first time i'm having an issue with them) and I will be canceling my account with them asap and recommend any minority owned companies to do the same due to Associated Security Corporation being a company that only caters and respects a majority race.

Very responsive. Recommended an outdoor security camera, and scheduling was quick and easy. On…read moreinstallation day about a week later, Matt showed up on time and got it done (on a Sunday!). Great service and the price was reasonable.

Wizz kid. Quick, knowledgeable and to the point. It's as if he can predict your concerns or…read morequestions RT your PC, TV or cable supplier. You can go to him for any and all tech questions and yes, the "Express" resolution is mighty, "Impressive".

Brian was very flexible about the time and date of the work. He was prompt when I had questions and…read morealways let me know what was going on. He came in with a very fair price and the person he sent over to do the job was on time and very polite. I will be using them in the future if I have any Electrical needs. Very happy.

From the owner: : Our Services Include: Landscape & Pool Lighting…read moreCCTV Fire Alarms Access Control Systems Voice & Data Home Theatre Home Automation Additions-Renovations Trouble Shooting-Service-Upgrades Consulting & Design Lighting Controls New Construction

installed an alarm system in our home. We feel so much safer. Stay safe security was so…read moreprofessional and well worth our peace of mind

From the owner: Staysafe Security Systems Llc is an authorized Alarm.com Service Provider, offering a wide range of…read moreadvanced security solutions for homes and businesses. As your local security specialists, we provide a variety of state-of-the-art solutions, including security, video, access control, intelligent automation, energy management, and wellness solutions. Let us help you protect what matters most with our professionally installed, industry-leading Alarm.com hardware and technology.