Poor response time to requests, rude aggressive customer service and poor internal communications.read more

Review of Preferred Management Preferred Management has…read moreconsistently demonstrated poor communication, lack of accountability, and an unprofessional approach to building operations. As unit owners, we expect clarity, fairness, and responsible oversight. Instead, we have repeatedly encountered dismissiveness, incomplete follow‑through, and policies applied only when convenient for management. Despite notifying the superintendent about important issues, Preferred Management places full responsibility on owners while ignoring the superintendent's failures. For example, the ceiling repair was delayed for months, forcing us to hire and pay an outside contractor. Management has never acknowledged this negligence or offered reimbursement. Additionally, the superintendent frequently enters the building's units and parking areas without proper boundaries or respect for owners. He uses parking spaces at will, leaves areas unsecured, and fails to monitor tenant move‑outs--yet management still charges owners fines for "unscheduled" moves. This double standard is unacceptable. Preferred Management's responses are often curt and unhelpful, focusing on fees rather than solutions. Their unwillingness to address the superintendent's behavior or their own operational gaps shows a lack of professionalism and respect for residents. Overall, Preferred Management needs significant improvement in communication, accountability, and fairness. Owners deserve a management company that enforces rules consistently, supports residents, and takes responsibility for its own staff.

Some hiccups that were resolved. Loved working with them and will use them again. Friendly and…read morehelpful

They were prompt and had a reasonable price. They were hired to survey a residential property.read more

I expected the best but experienced anything but greatness. I encountered disrespect, a lack of…read moreinformation, unavailability, and pressure to accept an offer instead of focusing on a strategy to increase bids. I'm shocked and upset that 2% goes to Paula, who only took photos and held one open house. I'm happy to share my experience to prevent this from happening to others. Feel free to email me at jlf_nyc at yahoo for more details.

Paula is simply the best realtor in Bergen County. We had looked for a home in the area with a few…read moreother realtors for a year without success. And then we met Paula. From the moment that we met her, she totally understood what we were looking for. She listened, she gave us great advice, and most importantly, she was responsive. Paula put thought into every house that she showed us. She did not waste our time. And when we found the right one, Paula and her team worked at lighting speed to get our offer in and accepted. She guided us through the entire process; her advice was indispensable. Hands down - Paula is the best!

The management team will ignore you and give you the run around…read more I have worked in property management for 10 years and the lack of response is unacceptable. We are having to threaten them with a lawsuit just to fix plumbing issues to make our home livable.

I had a conversation with Carolee twice and at first she was nice?? But then she was very rude and…read morenasty talking to be like I was some kind of dog. Horrible customer service skills and very unprofessional.

I recently noticed parts of our roof had some "glop" on it; probably because those sections do not…read morereceive direct sunlight and also because of the severe weather conditions we've had. So I called Flawless Finish Power Washing in Westwood and asked Sean to pass by and provide us with an estimate to soft wash those roof sections. He checked our roof and provided us with a reasonable estimate to soft wash the sections. His estimate was very detailed and he included photos showing exactly where he would provide the soft washing. Once the weather improved his team was able to pass by and they finished the job in reasonable time. They did an excellent job - our roof looks great. If this happens again next year - I will call Flawless Finish to clean our roof.

Sean O'Callaghan and his team are fantastic. Arrived on time and were professional, knowledgeable…read moreand personal. Cleaned entire exterior of my house including screened in porch, front porch and windows. I highly recommend Flawless Finish Power Washing.

I have been working with Karla Cino for 15 years and she is an excellent realtor! I work with most…read moreof the top realtors and Karla is one of the best you will be able to find. Karla surrounds herself and her clients with the professionals you need to work as a team to assure a successful transaction that closes on time and leaves everyone happy!

Karla Cino is one of the industries best realtors in NJ and NY. Her line of communication for the…read morestart of the deal to the final close is top notch. One of my favorite qualities of Karla is her ability to deal with the senior population. Nothing is worse than trying to move a senior resident and Karla makes the process very convenient and accomadating for everyone involved. If you have any questions for Karla, she always has advice about buying a home and when she doesn't have that answer, she has the right connections that will. Her networking skills are amazing and is a true example at why she is as great as she is.

When I cold-called the Agency looking for a realtor, they assigned me to Laura Merrill to help buy…read morean apartment for our daughter (student in NYC). Laura was incredible. She set up 23 (yes - twenty-three) viewings for me in a 3 day weekend and ran around with me the whole time. Kept her cool even when the showing realtor was late once and one time we couldn't get into an apartment. Helped me through the whole buying process - especially the paperwork to get into a co-op. Can't recommend her highly enough. Thank you Laura!

The agents they have are good(some), but the company as a whole is not good. I worked there..In…read more2024 they had a mass exodus of over 70 agents and they advertise they have 146 agents but only have 60 agents. If you look it at all these reviews most of the agents are gone... as well they also only have about three reviews this year