Horrible customer service. You call and have their answering service send messages and nothing…read more Haven't had to go their personally but looks like I will have no other choice. Can't wait to see how this experience will turn out.

I have been harassed by their employee and I've sent in countless…read more emails and they haven't done anything. That same employee put an illegal eviction on my record in 2017 and rent was paid until feb of 2021. I have spoken to James cervelli and nothing has been done. no solution in fact all he dose is give excuses and no solution. James was aware of the harassment because I emailed him and Maria and James would act like he wasn't aware of the harassment. The eviction the have on my record is illegal and has affected me and the company James or Michael cervelli haven't step fwd and take accountability for the inconvenience they have cause. They pretend everything is ok I'm a victim of harassment and they have been aware and never did anything about it.

I've lived in a building managed by Alex for the past three years, and I truly can't say enough…read morepositive things about my experience with him and the Building Equity Management team. Alex is kind, understanding, and consistently communicative. He often replies to emails within minutes! Sokol, the super, has also been wonderful to work with. He's incredibly responsive, helpful, and always quick to address anything that comes up in the building. It's rare to find a team so reliable and easy to work with in property management, and it's made my experience living here seamless and stress-free. I'm very grateful to have had such a positive experience and would highly recommend Alex and the team to anyone.

For the past seven years I've lived in an UES pre-war building managed by Building Equity…read moreManagement. It's been a fantastic experience both as a resident as well as from someone having served on the co-op board as a Director and for the past five years, Board Chair. Michael Vinocur and his team are professional, always respectful and super responsive. They have handled every situation whether routine or emergency with great skill and attitude. I highly recommend Mike and his team!

Wow! Super professional and friendly staff that genuinely care. After they were done making our…read morecondo spotless, they actually bring the recently delivered packages to my doorstep & my neighbors doorsteps. The light bulbs are always changed, trash area is always kept neat, and believe it or not, every doorstep rug is straightened out as they vacuum the halls. Very meticulous. Highly recommended !

Mike, John and Dominick run an amazingly responsive operation. They show up regularly, on time and…read moreEduardo does a job he is proud of. Love them!

ok so I don't really write reviews but felt like i should for these guys. I have 2 properties in NJ…read more(one in kearny area, one further out) and was having a really hard time keeping up with everything especially the compliance stuff which honestly goes over my head half the time. Someone referred me to RPPM and I called them kind of skeptical bc I've had bad experiences before with management companies that just take your money and don't really do much. But these guys are different. John was straight with me from the jump, explained everything they do, didn't oversell it. They handled some violation issues I had pending and I didn't have to stress about it. Communications with my tenants have been way more professional than when I was doing it myself lol. I used to just text my tenants which I know is not the right way to do it. Only thing I'd say is sometimes I wish they responded a little faster but honestly when they do get back to me everything is thorough and correct so I think its just they are busy and doing things right rather then rushing. Not really a complaint just something I noticed. Overall very happy. Would def recommend to other landlords in NJ especially if your portfolio is growing and you cant manage everything yourself anymore. 5 stars from me

One of RPPM strongest qualities is their communication. They are clear, timely, and consistent,…read morewhich builds trust and makes working with them easy. Questions are answered directly, updates are provided without having to chase them, and expectations are set clearly from the start. Their professional skill shows in how smoothly issues are handled and how well they navigate complex situations. It is clear they know what they are doing and take their responsibilities seriously. Based on my experience, RPPM stands out for strong communication and competence, and I would recommend them without hesitation.

The properties at 407/409 1st street do not have a working dryer. He sends someone to "fix" it and…read morerefuses to admit it does not work. This has been ongoing for 2+ years to my knowledge. Also he only responds to maintenance requests that seem easy to fix.

All of it was amazing. Joe on the phone was super helpful knew a lot about the building and…read morescheduled my move in

After viewing multiple units in Mr. Jones's portfolio and moving into our favorite, I can…read moreconfidently say he runs a tight ship, making sure both prospective and active tenant are happy with the quality and condition of their apartments. Having lived in 5 different apartments under a variety of different property managers before Mr. Jones, I can say his communication and transparency is a rarity and refreshing change in New York. The quick responsiveness to address any questions and concerns I've had has been greatly appreciated. The unit we've moved into is a true gem in Clinton Hill, with some of the best value for my rent I've come across in all my apartment hunting. If you're looking for a trustworthy landlord, while feeling confident in the apartment you'd like to move into, look no further - you've found it.

After reviewing a "blank" contact of their services, a call was scheduled. On the day of the…read morescheduled call, I was unable to reach them (kept reaching their voicemail...). After numerous attempts, I was texted, "I'll call you back as soon as I get off of the phone." That was November 1st and it is now November 3rd. Unfortunate... I am disappointed since the description of this company and their services is written so professionally, I was really hopeful they would have provided excellent service. I wish them the best of luck!

Very skeptical about their requirements for a Woodside rental…read more.. The broker told me I had to Zelle a thousand dollars in "good faith" in order to receive an application.... Like that right there feels weird!! The broker also mentioned not to call my bank to get my money back either.. It was mentioned, If i qualify it will be used as a down payment towards the fees.. but still. I personally wasn't comfortable with giving $1k for an "application". Like i have never heard of this.. especially this day in age. if it looks like a scam, feels like a scam... ITS A SCAM!

I was contacted by Jay, the owner of the business simply stating that he was not responsible for…read morethe experience we had, yet it was him personally who delivered the key (that his group had forgotten to give us), his group that had not read over the lease they sent us that was incorrect and his group that assured us the apartment condition. At least take ownership of your screw ups. We literally couldn't get into the apartment that we were paying for because of his group.

I've worked with a lot of property managers over the years, and I can say this team stands out!!…read moreThey're responsive, kind, and genuinely care about the people who live here. Every time I've had a question or request, it's been handled quickly and professionally -- no runaround, no attitude, just solid service. The property is always well maintained, clean, and feels safe. You can tell they take pride in their work and treat the place like they'd want to live here themselves. Special shoutout to the staff -- always friendly and helpful, whether it's a quick fix or just a smile in the hallway. Highly recommend to anyone looking for a well-managed property and a team that actually shows up for their residents!!

I have been waiting for the refund of my balance since when I sold my co-op apartment in August,…read more2025. In a phone call REM, staff even acknowledged that I had that balance of over $1,100.00! REM is till holding my money! J. W. 3/3/25

stay away. the people in office are incompetent…read more infestation of mice in apartments. 24 hours barking animals. police arrive for fights in apartments. filthy old hallways crazy people fill hallways and store belongings in public areas front door locks always broken

I've never met anyone more unfit for her job than Celsa Vasquez. The only way to get maintenance…read morerequests even looked at is to call and when I did, Celsa went off on an insane tangent about how we should be putting our requests into the portal. Right, because last time when I put a request into the portal to fix my bathroom ceiling which was leaking wastewater from the toilet upstairs, I received ZERO response. I had to call at least five times for anyone to even care. I had to CHASE them down to get bare minimum habitable living conditions. Celsa does not care about your living conditions even if they are hazardous, and she will yell at you like it's your fault while ignoring the shit actively dripping from your ceiling. I cannot speak for others at this management company, but avoid Celsa at all costs. She might be one of the worst people I have ever met-- horribly unprofessional, blatantly rude, and has negative empathy for others. Someone like that should not be in management, let alone responsible for the living conditions of others.