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    7 months ago

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    1 year ago

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    3 years ago

    Great service great location prompt & professional service Highly recommend, especially if you're in a jam!

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    2 years ago

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    3 years ago

    The staff is helpful and friendly. I recommend them to anyone needing packing and shipping services.

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    5 years ago

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    Review Highlights - Safe Ship

    Their customer service, especially from Barbara is excellent!

    Mentioned in 3 reviews

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    Colonial Van Lines

    Colonial Van Lines

    1.2
    (51 reviews)

    I just wanted to let you know that I am disappointed with what I was told and how it turned out by…read moreyour company. I repeatedly told Veronica, Bernadette that Karlos about needing my items delivered by April 4th, 2025 in Goodyear, Arizona. However, as time got closer to pickup, I was then told by Bernadette it was now by April 6th and the final delivery was on April 7th. I specifically used your company because of the agreement of delivery and the trust factor I had with Karlos. Another issue is when your company used another companies list of items instead of sending the individual to see for themselves. I was even told by Veronica that 5 days prior to pickup someone from your company would come to see what was being picked up and a better estimate would be calculated. That never happened! The day the load was picked up was March 24th, 2025; the gentleman who was in charge had mentioned he had approximately 255 items. Some of the items I told them not to take was still brought to Arizona. When my load was on the truck, I was given an estimate that my load had 13,500 pounds on the truck instead of a little over 9,000 pounds. I asked him how he determined that amount and he said it was because of where the boxes and items ended up in the back of his truck. What if all my boxes had feathers in them, the weight would not be the same no matter where they ended up in the truck. This caused me to be very upset. How can he determine this without knowing what the actual weight was from your company. He should never do that to people because that is wrong. It caused a lot of turmoil for me and your company. I would not recommend your company for moving or I would never use you again.

    It all started on November 5th when we had a scheduled pickup from Colonial Van Lines between 8:00…read moreAM and 10:00 AM. By noon, when the movers hadn't arrived, we called customer service. The representative didn't have any information and promised to call us back, but after an hour with no response, we called again. This time, we were told the movers would arrive between 4:00 PM and 8:00 PM. At 8:00 PM, there was still no show, so we called again and were informed that the drivers were running late. By 8:30 PM, we reached out again, but the representative couldn't provide any updates since it was after hours. They promised to call back, but no one did. Finally, after 9:00 PM, someone arrived to pick up our belongings. Who starts moving at that hour? This caused noise violations and disrupted our neighbors. It wasn't until well after midnight that our belongings were loaded onto the truck for transport to Florida from Rhode Island. My husband and I were mentally and physically exhausted, and we had to book a hotel in Rhode Island, delaying our plans and causing me to miss an important in-person interview. The driver informed us that our belongings would be delivered by November 8th. However, that day came and went with no communication from the company. Despite multiple calls, we received no answers--just assurances that dispatch would call us back. No one ever did. Eventually, we learned our delivery would be delayed until Tuesday, November 11th, with a promise of a call to confirm the time. Wednesday arrived with no call. When we followed up on November 11th around 4 PM, we were told our delivery was now scheduled for Saturday, November 15th. I expressed my frustration over the continuous runaround and lack of communication, but the customer service representative hung up on me. This happened multiple times, leaving us feeling manipulated and deceived. Now, on Monday, November 17th, we received an invoice that differed from the one sent last week, adding to our frustrations. I requested to speak with a corporate manager, but was told they were too busy. This entire experience has been incredibly frustrating, and I feel this company lacks integrity and accountability.

    Safe Ship - shipping_centers - Updated July 2026

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