I went to get my windshield repaired and they fixed two cracks/chips in my windshield in a very timely manner. They did a fantastic job in fixing the cracks. The service I requested included windshield wiper replacement which I opted in for since they recommend replacing the wipers when they fix the glass, and they didn't have the wipers that would fit my car so they gave me the service for free. That is incredible customer service! I didn't expect that at all, and it was incredibly kind. Thank you so much! I will be returning if my glass cracks again. read more

During the installation of a windshield on my vehicle, the technician shattered the drivers side visor mirror. Safelite is refusing to take accountability. read more

Very attentive and respectful staff. Worked on my vehicle quickly. I definitely recommend this location.

They broke my rain sensor and it has been two weeks. I checked at the shop and all I got was they would call me when it comes in. They could call their supplier or at least tell me they would, but no. read more

Didn't realize I would be crossing time zones to attend this appointment, no one mentioned it when they offered me the appointment outside of my local area. Called over an hour in advance to find out if I would be able to still come (had to pull over and find a way to reach them since only 877 numbers are offered). Technician said I was fine to still come despite me giving him the time I would arrive. He knew I was driving from out of state just to tell me when I arrived that he couldn't do the job anymore due to the time. I understand how appointments work but it would've been nice if he had called me back or said he couldn't take me past a certain time. Complete waste of time and travel that I tried to avoid by calling to begin with. Moving forward I'll go through a privately owned company that likely values customers more than this commercial crap! read more

Can I just start with Disappointed? All I needed was a quick windshield repair for a rock ding on my truck windshield. We've all had them and know they are not perfect, but when done right, they do a decsent job saving the windshield and hiding the damage pretty good. Unfortunately, the repair only works when the glue is applied correctly. It is not a 5 minute fix, which is exactly what this place did to mine today. They pulled my truck back and I guess all they did was squeeze some glue over the damage and hope for the best. The end result was an improper repair that was more noticable after the repair then before. After telling the guy at the reception desk, he relunctantly walked outside to look at it, rubbed it with his finger and said it looks good to him. The glue wasn't even dry and smeared when he rubbed it. Never Again Safelite! Very Disappointed, but at least you got my insurance companies money, which is all you wanted in the first place. No Pride in your Work! read more

The service was amazing the front desk workers were both very friendly and polite. The technician was super fast and got me in and out within 30 minutes tops! They were absolutely amazing and were helpful with pricing and scheduling. They were informative about the warranty and the time I needed tk take before my next car wash which was very important! I definitely recommend this place just stay on top of your appointment and if they call you answer! read more

Safelite AutoGlass - Clear and fabulous windshield - Auto Glass Services Near Me - Columbus, Georgia

Wanted to get a simple answer and there is absolutely no live person to talk to. Tried the chat, couldn't answer, just wanted to know if they mobile service my location. Tried a couple of different phone numbers with no luck. Will use a different company who is a little more expensive but able to communicate with. read more

After an exceptional experience getting my windshield replaced it all went downhill when they didn't show up for a scheduled appointment at home to get some chips repaired. They said they'd be at my house between 1-6. So my wife sat at home and waited. NO SHOW. NO CALL. NO NOTHING. Then I try to call the next day. Did you know it's basically impossible to get past their AI computer call system? Does it offer a COMPLAINT option? No. Can I get to talk to anyone about my issues? Apparently NOT. They're so automated it's disgusting. Sure worked like a charm for setting up everything, but post service it's terrible. After my first service I was so happy, now I see it's all window dressing. read more

My car windshield had a crack from a rock hitting it my Acura 2021. I chatted with the representative, and he was very helpful and answered all my questions concerning my replacement of the windshield and the recalibrating of all of my advance systems. They immediately email me a copy of my certificate too. Great service, efficient communication and a really easy way to replace your windshield. I highly recommend them for service! Marilyn Jones read more

I went in to fix my windshield which had a chip in it. Not only did John fix that chip but also did a minor cosmetic repair on my car without charging me. He also told me to come back in a few months to get new windshield wipers for free. I'm very thankful & I hope his boss sees his hard work & attention to detail. Thank you very much! read more

HORRIBLE EXPERIENCE. Tech left air bubble in the rain sensor and said it would bake out. It didn't. He came back and said same 2nd time. Did not. 3rd time tech called and said he wasn't coming because he couldn't do better and didn't know why JOHN was sending him and he didn't come! NeXt day the tech used hand sanitizer and after a few hours a bigger bubble appeared 4th time I drove over to the shop as JOHN assured me their master techs there could resolve. They used R9 and it looked great. However after a few hours it started peeling away at the corner! DYLAN assured he'd send 'Sanders" who was the best. He did not. Sent another tech who did try his best but left it with a rim around the top (wasn't there before). He said he would suggest replacing the entire sensor because it was loose from the constant removal. I called and got JOHN again who at first lied and said the tech said all was good and finally admitted he had not. I have requested to speak to the manager DYLAN but he will not transfer and also speak to the DM. Today he outright lied and said the sensor was tested and it was not by any of the techs, as they have asked me if it works! Today after speaking to customer service 3 times JOHN had the nerve to call and offer me $50 for the sensor from an $864 tab because it is "cosmetic", telling me they are NOT going to fix it! So much for the Safelite guarantee that their work is WARRANTIED! I have given them ample opportunity and have even said they can pay someone else to get it right if they can't. I'm presently waiting on the DM MIKE D. to call as I have requested for 2 days. HORRIBLE OFFICE. read more

I called to make sure I knew what the price was all for before my appointment this weekend and I spoke to a man named Jerry. He was so nice and helpful! Seriously made me happy I chose Safelite instead of any other repair place. Thanks so much!! If we ever have any damages to our windows again we will definitely be calling Safelite again! read more

Booked an appointment, got the confirmation for the work order. On Friday received two calls during my working day, tried to call back numerous times and received no answer. Not even an option to leave a message. Waited today from 8 am to 1 pm for tech to call or show up. Not able to get hold of the shop, called the 1800 number to get connected to the shop waited roughly 30 minutes. Finally spoke to someone about why no one showed and they stated that it is policy for them to cancel if they do not get ahold of the customer. Why even use the online booking to make the appointment. But its the customers fault that no one spoke to them to confirm, but they DO NOT ANSWER THE PHONE. Even the 1800 agent could not get ahold of the shop. This is absurd. I DEFINITELY DO NOT RECOMMENDED THEM FOR THE LACK OF CUSTOMER SERVICE. The agent stated that it is policy to cancel. And i could be rescheduled on Monday from 1 pm to 6 pm. Who is going to pay me for time missed from work. Surely Safelite is not going to install the windshield for free. If that was the case than surely I would take off work. What they need to realize if you use a website to book an appointment and you cannot get ahold of them, the assumption is that they still want the appointment. If not send an email to confirm the confirmation of the appointment when you cannot reach them by phone. Or if you use the online appointment feature charge a $50 deposit that is non refundable. I am wanting a rep from the corporate office to reach out aswell. Not even worth the one star rating given. Cant give (-Stars) otherwise it would have been very negative. read more

Personable service, communication fantastic! I was in and out faster than I thought I would be.

Great company. This shop was amazing. Great customer service. On time with my appointment. Quick and quality work. Won't go anywhere else for my auto glass needs. read more

Excellent customer service. The tech was friendly on the phone and I when he arrived. Completely hassle free service.

I had my windshield repaired a week ago. My car was driving perfectly fine when I dropped it off then I get a call from the tech stating my car was driving ruff and it started smoking and they could smell an electrical smell and my car wouldn't start!! I ended up having to get it towed and was without a car for a week (right before Christmas) no one wants to be honest and own up to making a mistake! After getting my car from the Toyota dealer it sounded like a window was down and I had to take it back by there and the guy (Chuck) said it wasn't snapped on properl!! I am so disappointed with this service! The tech Taage said one thing and the store manager Chuck said one thing! I have an invoice stating Taage was the tech but when I called and the lady at the front desk pulled up my invoice it says Chuck worked on it!! So why was those changes made??? I wish everyone would just be honest and say I made a mistake and did something that messed up your car!! read more

My car window had a crack in it and had to be completely replaced. My tech came out and replaced it in a timely manner. He kept us informed on when he was on his way. Would definitely use again read more

just took my 2022 genesis g70 here to have my windshield replace because of a rock and they cut a wire so now i have no ac but the manager dylan acted like it was no big deal and how do i know there will be no other issues later on. i was denied the district managers number but would love to speak with him or her. now i have to take time out of my schedule amd time off from work to deal with this issue not very good customer service. you replied sorry and to reach out another example of poor customer service if a customer is having issues you should reach out to them not the other way around!!!!! read more

Went in for a windshield chip repair. Technician told me I needed new wipers....on a 4 month old truck, that I bought new, from the dealer.

I broke my windshield on Saturday night. I booked an appointment Sunday morning. On Tuesday I was all good to go and ready to drive away. IAN was my technician and was awesome. He was professional and fast. My vehicle was in a tricky location to get to, however he had no trouble locating it. He followed all CDC guidelines for covid and it was an extremely safe and clean interaction. Thanks Ian and safelite. read more

Replaced my front windshield and damaged my Headliner. I have been trying to get them to repair the damage they caused for over a month .. The tech that replaced my glass was courteous and professional, the shop manager Not so much. read more

I am going to give an honest review. Here it goes, My car got broken into and my passenger window broken. I had my insurance take care of it and scheduled an appointment with safelite mobile service. The technician was punctual since I was given a 0800-1200 timeline and I was the one he worked on first. Here's the kicker, the tech did not know shit about how to change the window on my vehicle which was a 2013 Volkswagen GTI. He started to take stuff apart and ultimately breaking my window regulator. After 2 hours of working on my car he called me down and said that he will send another tech 2 days later to finish up the job the he didn't know how to do. He also did a horrible job on putting back my door panels, he tried to pry out some of my door panel trims leaving huge scratch marks and left with without even putting a clear cover on my window. I immediately called their office and asked to talk to the manager in which he wasn't in that day but they scheduled me for an appointment that monday. That monday I spoke to the Manager and I showed him all the damages in my car he said he will take care of everything in which he did. Bad part is that they put a glass on my car without a regulator to hold it in place. They only put a single piece of tape on the side thinking it would hold it but after driving for 3 miles, the glass fell into the panel and I had to drive back and have them re-do their work. So they taped all sides and making sure it wasn't going anywhere, Huge hassle on my part, waste of gas and waste of time. It took about 2 weeks to get my car back to top shape but I give them props for taking care of the situation even though it took a lot of waiting. All I can suggest is that they should train all their technicians to every car that they are repairing, being prepared ahead of time and knowing the job at hand. read more

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Got a crack in the windshield too big to repair and needed a new windshield. This place was great. Answered all my questions, got me in promptly, and got my car finished very quickly. No gimmicks. Even reattached my toll transponder and phone holder. Shop was pretty clean and comfortable too. Would definitely recommend. read more

Best service ever...rear windshield completely shattered Sunday afternoon (mother nature)...booked appointment Sunday evening online (quote given at the time)...dropped the car off Monday at 8:30, it was ready by 2:30...I showed up with glass everywhere thinking I would wait for them to finish to clean it up but they beat me to it...paid exactly what I was quoted online...worth every dollar read more

Safelite Autoglass makes it so easy and convenient to schedule an appointment for repair. They confirmed the appointment through email and even sent an introduction about the technician who would be completing the repair. The weather was bad on the day of the scheduled repair, and it took all of two seconds through email to reschedule day, time, and location of repair. Krystele was the technician who called me the day of the repair to give me an estimated time of arrival. During the repair, she was personable, professional, and very informative about the process of repairing the windshield. She is an asset to the company and I would definitely call upon them again. read more

Quick, professional and courteous. Repair ended up costing less than first estimate. Thanks guys for turning a bad Friday afternoon into a good Saturday morning. read more

I just want to say thank you to the manager at SAFELITE on Veterans parkway in Columbus, Ga. They bought a new panel and bought the stuff to fix the back windshield wiper. They took about a week and a half but they got it done. Also they vacuumed my vehicle out... :-) Thanks again!! read more

These guys excel at customer service. As things in life go, I had a leak with my recently installed windshield. Pulled into the shop before they were scheduled to open. They put down their breakfast and instantly went to work. Upon seeing pictures of the severity, they instantly de ided to remove and reseat the window instead of trying a patch. Also the managet kept me updated throughout the process. SAFELITE, a company with rare focus on customer service. read more

The manager was wonderful! He was very friendly and professional. It was easy to make a next day appointment online. They worked very quickly and I was back on my way in just over an hour. I cannot say enough nice things about this location. I would recommend them if you need a new windshield. read more

Just had my front windshield replaced by the pros at Safelight off Veterans Parkway. Didn't get the names but these guys are professionals. Safelight should be proud to have people like these representing their brand. Store is very nice and inviting. Thanks guys for a positive experience. Thanks read more