Here's a version that sounds like a completely different person wrote it: I honestly don't know how a simple windshield replacement turned into this much of a disaster. My first appointment was missed entirely. No warning, no explanation. I gave them another chance and when they finally replaced the glass, I noticed scratches afterward. Then I was told the windshield they installed wasn't even the correct one for my vehicle. Now after trying to get the issue resolved again, nobody will return my calls. Mistakes happen, but four separate problems in a row with zero communication is unacceptable. I've spent more time chasing updates than they've spent helping me. Extremely frustrating experience and I would never use Safelite again. read more

It was recommended by our car insurance agency. They didn't have a live representative that can help or respond , plus bad customer service when anyone responds . They wanted us to reschedule service after staying home all day waiting for them after They gave us a five hours window to wait for them. No show, no call to reschedule. We ended up using the service of a local agent that helped us within the same day, dealt with the insurance, finished the job in less than an hour and $500 cheaper than Safelite. Never again will I do any business with this company in any shape of form. read more

Terrible customer service and crazy high prices. Employees don't care about actually helping you at all and they make it obvious

Extremely overpriced. I would advise anyone looking for a windshield replacement to shop around. Safelite maybe well recognized with all their advertising that they were absolutely the highest quote that I got. read more

Waited around all day, slow service, poor customer service skills. No one knows what's going on. Imagine the DMV, but 2 times worst. I listened to an area manager call on speaker phone for an hour. According to the call the Denver area could be doing better, but props to Highland for meeting their hiring goals. All employees take lunch at the same time. Customers came in confused as no one was around to greet them. Avoid at all costs. read more

Safelite AutoGlass - Dirty and dingy. - Auto Glass Services Near Me - Denver, Colorado

Safelite provided me a quote that was significantly less than what the actual payment would've been. I was provided a quote of $400 and then Safelite updated my quote in the middle of the night to $1100 without calling me to ensure I was ok with the payment. I had already dropped my car off when I saw an email at 1:00 am with this adjustment. After deciding to go through insurance, I made an appointment and came to drop my car off and when I got there, I was told the glass was not in stock. I wasted so much time and mileage on my car to drive there multiple times for nothing. read more

Scheduling. Five hours to wait for someone to arrive and at hour 4.5 got a message that they would be another couple hours. Fine, I said. Then got an email that my appt was canceled and would have to reschedule. Ha. read more

Great experience! I knocked my rearview mirror off and stopped in expecting to have to make an appointment and pay a bunch for my stupid mistake - I was completely wrong! The staff was great! Took me in and fixed it without a wait and didn't charge me! Thank you!! read more

First of all, I think it's stupid that you can't call the store directly. You have to call the 1844 number. The original installer on my window was kind polite but didn't install my side window correctly breaking parts in my door and not allowing my door to be locked. I've made four other appointments with Safelite did not show up when they promised. They made me show up to their shop only to find out they still could not fix my car, I now have to wait another week for them to fix the broken part. The original technician did during the first repair if it wasn't for State farm making me go with them. I would've gone with a different auto glass company. read more

Worst customer service in Colorado: Safelite AutoGlass (3254 Fraser St, Aurora, CO) / Safelite AutoGlass - be sure not to use this company. 5 hours of waiting after multiple confirmation emails and still no windshield replacement! (I scheduled 3 weeks ago and assistant manager "Tammy" had a not on her desk to let me know they had no tech available and failed to do so). When I call the shop no one is available. No help. No solutions and no accountability! Please use any company other than Safelite. They don't care and don't know what they are doing! read more

Safelite AutoGlass - The 20 mins I have been on hold while managers are too busy to take my call - Auto Glass Services Near Me - Denver, Colorado

I was getting my front wind shield fixed, I made an appointment earlier this week and took it to them today. I had a 2 pm appointment and go there at 1:45 pm and the tech informed me that it will take two hours and they will text me when it's done. I went to a food court and ate a very peace lunch. When I walked back to find out my car had not moved. The tech said that they had not been able to get to it and that I'm the next in line. I canceled and left. They suck! read more

Do not go yo safelight!! They come to your house to install your windshield (that you have already paid for) & then they clam they can not calibrate it so that you have to go to their store on another day & they charge you another $100 to calibrate it!! read more

Terrible experience! They broke my front safety Camera on my Subaru, sent me to dealership, made me pay the dealership for their mess. Required me to come back to them to repair the camera and finally get the windshield fixed. Took over a month to get my windshield fix. I was promised a $1000 refund for the cost from the dealership, which they sent me to. STILL HAVE NOT RECEIVED THE REFUND OVER 2 MONTHS LATER!! Tried to call the store, but just keep getting the automated phone tree. I don't typically like to write bad reviews, but nothing they promised has happened. Don't take your call here! Especially if you have a Subaru read more

I got a chip filled in my windshield and the next day, the crack spread. when I went back, they said I would have to replace the entire windshield and I would have to pay almost $1000. There was no guarantee, which I originally thought there was. I believe due to poor service, I am now having to pay for their mistakes. I do not recommend going here. read more

The guys here were great and replaced my windshield in like an hour. They followed up to make sure I was happy and they were very nice.

Not sure what is up with their technicians but one guy parked a private vehicle/SUV in our private tenant lot (80218 area) and when I politely (and indeed I was) let him know it was a private tenant lot he was rude and started swearing. Said he was told to park there. (I hadn't seen his Safelite truck across the alleyway at this point). When I asked who told him to park there he started swearing again and pointed in the direction of 3 buildings across the alleyway. I asked which building he was referring to and he said it was "obvious". He was aggressive for sure. I don't understand the rudeness when asked a question. Eventually the owner of the car came out of his place and said "sorry, that guy is a bit rough". No need to be rude when you are parked illegally in our small lot. I'd be very weary of using their service, if this is how their technicians treat folks. Yikes. Photo is of the company truck only. read more

Safelite AutoGlass - Auto Glass Services Near Me - Denver, Colorado

My windshield was smashed, scheduled a replacement per their schedule. 3 hours after the scheduled replacement we were informed they were backed up and had to reschedule. Rather than prioritize us for the next day, they attempted to reschedule a week later. Our car is not drivable, utterly unacceptable. You CANNOT rely on Safelight. We went with Auto Glass Same Day instead. Better pricing and reliable. Thanks for nothing Safelight. read more

Safelite AutoGlass - This is thanks to a bum with nothing better to do. - Auto Glass Services Near Me - Denver, Colorado

Poor quality service 6 months and the product is already broken wish I could have spent my money elsewhere read more

Safelite AutoGlass - 6 months after install awful quality do not recommend - Auto Glass Services Near Me - Denver, Colorado

If I could give this place ZERO stars I would! DONT GO HERE. I had to spend a total of over 8 hours for them to fix a windshield on my car. I went for my first appointment which was scheduled for 12, they didn't even start until 3pm. The entire appointment should've been 2-3 hours. After sitting there for 5 hours, they advised they could not calibrate the vehicle and I will need to go back. I go back the next day for the calibration and after an hour they advise they still cannot fix it and I will need to come back for ANOTHER full replacement. The manager on duty advised she would give me $40 off the service which was a nice offer but I spent more than $40 on gas and 8+ hours of my life sitting there. Please note the $40 off was NOT reflected in the final bill that my insurance company was billed. I also saw numerous other customers have similar problems where no one communicated with them advising that their car was not fixable until after the customer had been sitting in the waiting area for a long time. Save yourself the trouble and go somewhere else, all these people do is windshields and they can't even do that right. read more

Starting point: a telephone! You cannot call this shop. All phone response is entirely automated. You can't even leave a message! Even the 844 number routes to the automated call center, and you can't talk to a person there either. Those are the facts. My own opinion is that all of this makes Safelite jerks, on the local and corporate level. Not a good start, to not even start at all. read more

This is a craftsmanship they offer. I've expected lust normal installation. If my car warranty didn't pay I wouldn't come here never read more

Safelite AutoGlass - Both sides like that. No need further explanation - Auto Glass Services Near Me - Denver, Colorado

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Waisted my Saturday afternoon. Made an appointment for Saturday Dec 4th at 4:00pm. Drove all the way down to Evan's & CO, arrived early only to be told I'm not on the schedule. Showed the guy at the counter my confirmation email that clearly says the 4th. No apology, his only reply was "that's weird" and "we are all booked up". Time to find another windshield place. read more

Safelite AutoGlass - Auto Glass Services Near Me - Denver, Colorado

Don't usually spend the time to leave reviews but felt inclined after the awful experience I had. Scheduled online to have three windows replaced, the windshield and two door windows; right off the bat the website wasn't working correctly and I didn't get a confirmation email until the next day. Insane that there's no way to call the store directly and the corporate line takes forever to move past the automated system. The girl at the front desk was friendly and super helpful, got me checked in quickly and communicated updates throughout the process. The appointment ended up taking the estimated time of a little over 2 hours which was great. Upon going out to retrieve my car, new issues kept popping up; passenger door handle was broken, door panels were aligned incorrectly, window motors were not moving smoothly, glass was still all over the place. Ended up sending it back in to the garage 4 or 5 times to have them fix things. There is audibly still a ton of glass inside my doors that they said they were unable to do anything about. The first time I ran my window wipers after this appointment, the driver's side was streaky and the passenger side flew off in the middle of the interstate after being installed wrong. Will not be returning to this location or any other Safelite in the future, I'd rather the inconvenience of scheduling and paying more for a local shop that has some attention to detail and pride in their work. read more

If I could give zero stars I would. These people have no idea what they are doing. Horrible customer service kept changing the quote on me. Dropped off the vehicle at 8:30 to find out. They didn't even have the parts at 4 o'clock after they said they were almost done. They're dishonest do not go here. read more

Ruined a part on my car.... (I thought at first) and didn't tell me, Impossible to get them on the on the phone. I've been trying to call to get this issue resolved for about a month so now I just scheduled a warranty glass appointment. My technician was nice, but he didn't tell me it was broken and that is the concern I have. The manager did call and was kinda rude, he told me they were aware prior that the part needed fixing, but again doesn't understand that the issue wasn't communicated to me before hand and was knocking the car brand like I asked his opinion. I only got an apology after I said that's what I wanted in addition to help on replacing the part. He refused bc it's not his fault. No, it wasn't but the lack of communication during and after absolutely is. THAT is the issue. so did I expect Safelite to offer some kind of discount or help me replace the part? Yes I did. Let me tell you why... They called only after I left one star review and complained about the lack of response to someone who reached out to them. This issue could've been resolved DAY ONE had I been able to talk to somebody the first time I called OR had your technician been upfront about the issue, instead I had to call multiple times to be told by your automated system "we are connecting you to an agent" to " there are currently no agents available" and hangs up on me. Thus having to get to the point of leaving a one star review and clicking through emails and texts to connect w someone over chat. Who wasn't able to do anything outside of message the store. After all that, I finally got a call and an unpleasant one. So ya after wasting my time and effort just trying to communicate, I did fully expect for them to take some accountability. I have tried like 10 times to cancel the warranty appointment. It keeps asking for a cancel reason, but there's no drop-down menu or anywhere to put any reason. I hope you don't show up and try to charge me or anything because I will have a problem with that. It's not my fault that there's no direct number to call the store to speak to a human, and it's not my fault that your links/website don't work properly. Not being able to communicate IS THE PROBLEM, especially when people are spending money, regardless of the amount. I highly recommend taking the time to read the reviews for this location. Your customers deserve better service. Genuinely take your car somewhere else. read more

Don't waste your time scheduling with this Safelite location. They have not kept two appointments I had scheduled. Plenty of other places to in the Denver area to use. read more

These people are inexperienced and incompetent. Completely out the wiring behind the review mirror back incorrectly on not one but two of our vehicles. We had to take both vehicles back to the Deals to be repaired. read more

Cheap glass. They don't stand by their product. 3rd windshield in two years (and this one is only 6 weeks old and already cracked.) They keep cracking in the same spot but of course I was told it's not defective glass. And Jamie was rude and condescending when I called them. Sad customer service to say the least! read more

I came in close to closing time with a freak random problem with my window regulator. Really all we wanted was to get the window up because it was stuck in the middle and I didn't want to leave it like that overnight. They were definitely busy but they offered to take my door apart to see what was going on. They were able to diagnose the problem, give us a quote on how much it would be to fix, and get the window up and taped in place for the time being. Honestly they saved the day for us. Plus, everyone was super nice. Would 100% recommend this safelight. read more

Excellent and fast service. Walked in to request a windshield repair this morning. Got me right in. Done in 20 minutes! Plus vacuum my car and clean windows! Thank you. read more

UPDATE on horrible service at this Safelight on E Evans. I went to another shop after being contacted by Safelight customer service. The new shop quickly diagnosed the issue and quickly fixed the problem. Turns out this location incorrectly installed my windshield after all! They failed to put the correct amount of adhesive on the molding that is replaced each time my windshield is replaced. So this location cut corners and then denied their mistake and rudely pushed me out the door. It seems this location often has problems if you look at the reviews. 6hrs waiting and 4 appointments later my windshield is finally correctly installed. Avoid this specific location if you value your time and good service. read more

No way to reach a person. I tried the local number and it sent to me an 877 number. I called back and selected a different option - same long and involved press this or that and when I was hoping to get someone on the phone, it said "I'm sorry that is not a viable option. Goodbye " Very frustrating when I have a couple questions I can't get a person on the phone!! I will be taking my business somewhere else read more

Insurance covered our replacement and all went smoothly and quickly. Communication was great

Had them replace cracked front windshield. They did it in parking lot in less of a hour. Very happy with job.

Update: It is now 3/17 and my credit card still has not been refunded the overcharge. I did have an employee call me to tell me this NEVER happens and he'd have to "research" it even though I had brought in my CC statement 2 weeks earlier which 2 employees looked at and saw I had been charged twice. On 2/15 I have TWO back-to-back charges from Safelite, with 2 different transaction numbers, for $328.49. It is clear as day that I was charged twice for one windshield. Unbelievable over 3 weeks later Safelite still hasn't refunded my CC. read more

Not happy with this company. Had an appointment scheduled and waited the entire day for them to show up. Not once did the installer ring the doorbell. He claims he was here but I saw no evidence of it. When I called to find out where they were toward the end of the day they said he showed up and waited (I guess I'm supposed to have ESP) and we would have to reschedule. I said nope, hung up, and I hired someone else. This other company, Caliber, showed up on time (and rang the doorbell), completely fixed the windshield in less time than they indicated and I have a perfect windshield again. Ironically Safelite called again today to get it scheduled. What part of "nope" do they not understand. I will not use Safelite going forward and will continue to use Caliber instead when and if the need arises. read more

4055 E. Evans Ave, Denver. Without telling me, they replaced my windshield with an after market replacement, and now my safety braking system does not work, nor do I fear does my smart wiper system. I returned within one day to complain, and they told me it passed their tests, so there was nothing they could do. I returned a couple of months later, with the same complaints and they told me they couldn't do anything because my complaint wasn't timely. They are both crooks and incompetent. Ever wonder why their website doesn't include customer reviews? Instead, they rely on a glitzy, misleading, and self congratulatory ad campaign. My car dealer says they would not recommend Safelite, but they are required to do so by insurance companies, which otherwise refuse to cover the costs of windshield replacements that actually function. My next call is to my insurance company, which set me up for failure. read more

Excellent service and terrific customer service. It's like the chip on my windshield never happened. Shoutout to Kevin for going over and beyond. I am a very happy customer! read more

A few months ago I went into Safelite to get a few chips repaired which I was happy with until about 2 days after when a large crack appeared right in middle of the windshield. I assumed it was because of the work being done on the chips and just brushed off as bad luck. Just last week I got my car washed and the crack got much worse for which i decided to get the windshield replaced. I got in touch with Safelite through my insurance and got the job scheduled, all very easy through the GEICO app. The day of the replacement I was told it would take a couple of hours so I decided to wait at the Safelite office (Aurora). After a couple of hours, the manager (Murray Hamilton) came to me and told me 'there was a minor problem with my car and that I should come over'. He took me to the workshop and showed me how when they were removing the old windshield the technician had cut into the metal frame of the car (a one year old TRD 4Runner), a 10 inch gash... asides from that, all the rubber siding was all chewed up. He kept on telling me that I wouldn't see a difference once repaired and that the damaged siding wouldn't be noticed. I also saw how all the sidings and plastic pieces from the A/C and rear view mirror were all scattered on the floor... it looked like somebody had vandalized the car. They offered to drive me home and deliver the car to my office later. Once they delivered the car, the dash and center console was full of tiny pieces of glass, you could see as it all sparkled with the sunlight. Asides from that, there marks of dirty hands all around the front part of the car. I also found a plastic piece on the passenger side, no clue where it belongs and no way to put it back in place without removing the windshield again. Photos attached... I don't know what other companies do this service, but my recommendation would be to shop around. I have never seen such a botched up job being done by a company with such a large operation. I am contacting my insurance company to be sure that the claim is not paid. See photos attached. read more

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My windshield had a crack and needed to be fixed. It was super expensive but there was no way around it. The service at Safelite was top notch and I was pleased with my experience. read more