Came out to the house and did a great job. Real polite professional service. Would use again. read more

I ordered side glass for my car 6 days in advance. I got emails and several calls confirming my appointment including 2 calls the day before the appointment stating everything was good for the appointment. Then, at 4pm the evening before they call and claim that they have to reschedule bc the part wasn't in? This put me in a bind bc I now cannot get the window replaced until next week since the appointment was on a Friday. They had all week to ensure the part was available. I think the part was in but they decided to bump me for whatever reason. Sabrina? was quite condescending when I called to find out what was going on. Avoid this place. read more

We usually have a good experience with Safelite; however, the location in Hammond, LA is not one we will utilize again. We've had 2 repaired in another location and they were great. Our commuter car had 3 repaired by them and they were absolutely pitiful. We've never been able to see one of Mandeville, LA repairs but can see all three Hammond, LA worked on. We will NEVER use the Hammond, LA location again. It's as if they don't utilize enough of the solution injected into the "spot". IDK. Using less solution still fixes the issue and lessons their overall cost and increases their profit. My MIL used them and she had the identical same issue. Her second was in Baton Rouge, LA and it was perfect. same thing, different person. UPDATE: That would be fantastic if I hadn't had it analyzed at a university. The solution is ONLY in the ends of each star point. I don't care how much you try to explain, there is zero excuse for this. It's actually statistically impossible to have that many repairs that didn't get the full treatment. So, no, I don't understand; however, I do appreciate your 'response'. read more

Horrible experience!! Got our windshield replaced at the shop because they cannot calibrate when they come to your house. Fine. Went there-they had trouble with the calibration and it took 4 hours to get my windshield replaced!! Then one day I come outside and there is a BIG CRACK for no reason, just running along the passenger side. But it's ok-Safelite has a lifetime warranty!! I called and got a warranty appointment, no problem!! But of course I get there and I am told "this is from an impact-it's NOT COVERED and you have to pay FULL PRICE"!!! RIDICULOUS!! Of course they're going to say that. Does ANYONE ever get a FREE windshield-I mean this was literally 2 weeks later and there was no starburst or anything it was just a single LONG crack! It happened out of the blue and NOT WHILE DRIVING!! They have no right doing this to me, but they do it to EVERYONE!!! BEWARE--DO NOT GO TO SAFELITE!! RIP OFF SCAM ARTISTS IF YOU ASK ME!!! UGH NEVER AGAIN!! I'll let someone else install my windshield. NOT THEM. read more

The nicest safe flight I've ever been to . Literally the customer service was outstanding

1st Class work by Ryan. On time, knows his trade and did his work explaining the process. Very professional and did a great job. This is the fourth time I use Safelite and their service is second to none. You can't go wrong with this outfit. Keep up the excellent work! read more

My experience was far less than positive. While the confirming appointment e-mail says drop off auto at 7:30 AM, I find that hours of business posted on the door on arrival are 8:00 to 5:00 PM. No lights on in the lobby and no one inside. I return at 7:55 AM to see a line of people checking in. No problem, I have an appointment confirmation and have prepared to wait. Once I get to the counter, Manager Pascal informs me that all morning appointments are booked and that I'll be waiting all day. He suggests that I should probably rebook for another day. We have some back and forth discussions and Pascal becomes increasingly condescending, suggesting that I just didn't pay attention to my appointment details, despite 2 confirming texts the prior day. After numerous agreements on my part to proceed and that I'd just wait until they could work me in, Pascal again said I'd be waiting for hours. I said, you've said that at least 4 times, so can we just get started. Pascals response was "No, actually I've said it 5 times". There are other vendors in the area so after think of my treatment for a few minutes, I decided to cancel the appointment in favor of having my windshield replaced by a local company who understands the value of my business. Bonus, their installed price was more than $80.00 less expensive for the same glass and they don't charge a $10.00 glass disposal fee. What a win / win for me and the local supplier. No Thanks Safelite! read more

Broken windsheild from a rock. In two weeks tye cracks spread all the way across the windshield. It would've costs me $600 more to take it to the dealer, and safelite replaced it in under 45 mins. Great stuff! read more

Crack in windshield and another one also. Cleaned all windows, vacuumed my plus fixed windshield. They are the best. Been using them for years. read more

The technician was right on time for his appointment. He was courteous, professional and efficient, and let me know frequently how the repairs were going. The repairs look great! I will definitely use them again. read more

The service was great! Brent was professional and courteous. The replacement was efficiently performed.