This company went above and beyond to make sure I was taken care of. The previous owner of my vehicle made modifications to the vehicle causing the windshield that was supposed to be on the vehicle not work anymore. A crystal clear explanation was given to me and a quick turnaround on rescheduling my appointment happened. The whole process was so completely smooth and so extremely professional and was done at my place of employment without affecting anyone around the job. Furthermore, the different windshield was cheaper. BONUS! I would absolutely recommend this company without hesitation. read more

We took the car to this Safelite windshield repair place at 3630 Cornhusker Hwy after my wife found what looked like and felt like a windshield chip on the drivers side. We wanted a repair estimate. We had no waiting and after two different technicians looked at the area they said no repair needed because it had been previously repaired. Both my wife and I after looking at and touching the area would have thought repair was needed. We appreciate their technical knowledge, quick service, and honesty. They will have our future windshield repair or replacement business. read more

They overbook. Made special arrangements so I could be available called at 4pm and said cant make it has 2 more jobs. This is BS scheduling too many jobs in one day. Same day my a... read more

Misleading price quote. They take all your personal information to get a price quote. Then when you go to checkout on the website, it automatically adds a $39.99 recycling fee. That fee should be disclosed in the price quote since you are required to accept it or disposal of the old windshield. Shady business practices and horrible customer service. read more

Great time. Hidden gem! Many craft beers and domestics as well. Clean, friendly, and takes Open Table reservations. We actually went two days in a row. Friday was super busy! Saturday was much quieter! Several TV's to watch sports. I recommend the Ruben. read more

there is no way to communicate with any local shops. you can't get a specific quote online because they do not have options. The online chat never works and safe lite so far hasn't proven to be in any way accessible. If my car was in the shop how would I ever get ahold of them? I have wasted most of my day trying to get a simple quote. Sorry I even wasted my time. Not even with a single star! read more

I had the BEST service ever at the Safelite facility in Lincoln NE. First, it was easy to schedule. I arrived late and the gentleman at the desk was kind and let me know that they could still get my car in. He offered me a place to work while I waited - and gave me the wifi passcode. I was close enough to listen when he responded to customers on the phone. He was very good at working with people. The technician who replaced my windshield was amazing. He was thorough, fast and courteous. They told me it would be two hours - when it was closer to 70 minutes. And he not only gave me a new squeaky clean windshield, he vacuumed my front seat and cleaned my dash! I highly recommend they guys! read more

I cannot recommend them enough! After scheduling my appointment, i was sent a confirmation email, as well as a reminder the morning of the service. Ed called to make sure the time still worked, came to my home, and had the repair done within a half hour! Not only that, but he washed all of my windows after he was done! Thank you safelight Lincoln! read more

Safelite AutoGlass - Auto Glass Services Near Me - Lincoln, Nebraska

Last spring, I had Safelite replace my windshield because my insurance company pushed me in that direction. A few months later a crack appeared for no apparent reason (not due to a rock). In getting it replaced at a different auto glass repair, they discovered that Safelite was so sloppy with their installation that they got glue all over the VIN tag and destroyed it. In addition, it was their opinion that the crack was a stress fracture due to sloppy installation. I will NEVER use Safelite again!!! read more

Prompt, courteous service. Great communication. Worked with my insurance company. Made it easy to get my windshield replaced. Would highly recommend! read more

Tried to get a quote for a new windshield. Spent over 20 minutes on hold until someone would help me. When a person actually talked to me, they wouldn't give me a quote without me giving all of my information. Since I feel this is a very dishonest business practice, I wasn't able to get a quote and think people should know this is just a scam to collect personal information. read more

I was traveling out of the state within two days time and my windshield was cracked! I was worried that it wouldn't get done in time before I traveled and that I would have to either postpone my trip or try to get it fixed on the road. Thankfully that wasn't a concern! Safelite got the car in the next afternoon, they had it repaired in two hours and I was out the door like it never happened. Thank you Safelife! read more

We had a side window on our Toyota van explode while traveling on the interstate near Lincoln, Nebraska. It was a rainy Friday afternoon. (3 pm). Once I could exit the freeway, I found a wayside rest and called Safelite. They found us an appointment for the next morning on Cornhusker Hwy in Lincoln. We drove to this shop, arriving at 4pm. They quickly covered the missing window with plastic. (Of course it was still raining). Glenn said they couldn't get the window from the warehouse until after closing. He however offered to keep the van, worked late getting all the glass cleaned up, then came in early Saturday morning to install the window, even before the 8 AM opening. The van was done by 7:00 AM, and we were back on the road by 9. He was incredibly kind, and did an awesome job. Some of the best service I've ever experienced! Thank you, Lynn McDonald read more

My windshield was hit by a rock off a rock truck! When it came time to replace the windshield. Safelite had to cancel 1st time because of rain. The second time he drove 60 miles to my vehicle and down here it started to sprinkle he waited then said I'm sorry but I don't want to screw it up because of moisture. He came back next day and got the job done plus installed a free 50 dollar pair of wipers no charge. He was a very nice employee and did a fantastic job and a lady called everyday to make sure I was satisfied. I told her and him you can't control mother nature and I was very satisfied. read more

So, let me say this, I was very pleased with the service I originally received. They were more than honorable in dealing with some shortcomings. But the story is not having a happy ending. I came out to find my car towed. I had my parking permit hanging on my rearview mirror since the day I bought the car, never had a problem. I had to get my window repaired a couple weeks back, was lucky I guess I wasn't towed before, but found out the hard way my permit was missing. At the tow lot, I pulled up a bag that I put my trash in, went through the bag and lifted the floor mats to check to see if it might have fallen. Nothing. So I go to Safelight on O street in Lincoln where the work was done and explained I just paid $164 to get my car back because my permit disappeared and the only thing done was my window being replaced. I had the tow lot guy standing right there as I did this. Go to Safelight and the guy says he never saw it and did not have it and said Let me go check in your car. He went out ahead of me and magically, he found the pass. When I asked here he found it, he said, Under the trash bag. Keep in mind, this was he trash bag I had just lifted and gone through with the guy at the two lot. I wish I had video recorded the search at the two lot, but at least I have a witness for small claims court. Then the guy told me "those things pop off easy". which is anything but true for this parking pass. It has only been on/off once or twice counting this missing event. I also took a video of me yanking it back and forth with significant force to demonstrate what it takes to have it come off. So needless to say, they aren't owning up to the missing pass and I'm currently stuck with the bill, hence the reason for this review and a visit to file for small claims court. If it hadn't checked at the two lot and had another person standing there, I probably would have accepted it. I probably would have accepted it even if they had come out and said, we found this but didn't know whose vehicle it belonged in. I can accept a mistake and especially after they treated me so well the first time. But this time, nope, and it took every restraint I had in me not to call him a liar and to go back in to speak my mind. But someone who will stand in front of you and lie like that, you don't win with, so I will take to social media outlets and utilize the courts for since they didn't want to handle this in an suitable manner. So 5 star service for my original service and a -25 for the follow-up. I am beyond frustration and all words at this point. I am a reasonable person, up until the point of a lie and especially after given the opportunity to own it. $164 is a big chunk of change in my life. I don't have that kind of money to throw away, especially when something wasn't my fault. If it was, fine. If it was an accident, fine... but this is beyond disheartening when I was face to face, knowing I was just with someone else who saw the there was nothing on the floor under the trash bag. read more

Worst service I have ever had... after three visits it took them three attempts to get my glass installed (first attempt they shattered the glass installing it), broke my trim around the latch from them breaking the first piece of glass and messing with the latch to rig it to shut properly, broke my rear windshield wiper (I know it worked the morning the glass broke because it was raining and I used it)... When I picked my car up the first time I was aware they were having trouble getting it to shut properly and seal... I walked in asked the guy if they got it to work and shut like it did before, he said yah it took us a while but we got it and works great. Get out to the car and the window is a half inch off the seal and doesn't shut properly... I also brought in new hydralic arms for the window and asked them to replace them, so when I got my vehicle home I tossed the bag I brought them in, figured they did... turns out they didn't. Got a fed story about how they told me they didn't and even went and got new ones from an auto dealer and tried to make them work but couldn't... so I ended up throwing away a brand new pair of arms because they didn't do their job. Tried to get a warrenty on the arms and the manager lied straight up to the Corperate Rep on a conferance call with us. After filing a complaint with corporate offices I got the Lincoln Office on a conferance call and they lied and were confused, didn't know what to say then ended up denying everything and making up excuse after excuse and litterally blaming me for trying to collect on a large corporation... this must happen allot to them with their terrible service and terrible quality and attention to detail. If your in lincoln NE use Nebraskaland Glass http://nebraskalandglass.net I have heard great things about their service! read more

Don't know why it states CA - I'm in Lincoln Nebraska! Just want to say SAFELITE-LINCOLN is GREAT!!! Our tech, Stephen Long, was nice, professional and very good at his job! I needed some discretion as it was a gift for someone who is very hard to surprise! Professionally done with the utmost of professionalism! Safelite made the surprise happen! YOU GUYS ROCK! I will never go anywhere else for window repair. This is number 2 for me!!! Thank You Safelite-Lincoln and Stephen Long! read more

The staff were very nice and efficient. There was a bit of a delay because it was a Friday afternoon, but the service was explained to me after they replaced the glass. read more

They could not repair a small chip on outside driver side the size of a needle head. I had a bad feeling when he walked up with his dirty, wrinkled shirt and huge earings in his ear that I was in trouble. When he gave me the disclaimer it could spider but this looked like it could be easily fixed I agreeded. Then I was told no sorry, after he made it spider 6 inches in 3 different directions. When we called back and talked to his boss the tech lied and said he found it that way already spidered out. LIE! read more

I had an appointment to have a window replaced in my car. After driving over an hour to get there I was informed that the window replacement that came in had been damaged and that they were unable to repair my window. They claim to have called and left me a voicemail early this morning. However I had no missed calls and no voicemails on my phone. So I do not know what number they attempted to call, but it was not mine. So they wasted two and a half hours out of my day plus the inconvenience, in addition to I still don't have a window replaced. No apologies, nothing read more

I scheduled a repair through my insurance and Safelight was able to fix my window same day within 2 hours of my call-- the technician even came out to my office to do the repair which was SO convenient. Brent, the technician, was super friendly and got the job done in about 15 minutes. Very happy with the Safelite service! read more

I am hoping this review saves people from wasting their money! I got a chip in my windshield and my repair was horrible. Yes the splitting stopped BUT!.... the chip and splitting was still there! This is the first time I have had a repair that I could still the entire crack! The tech left me a message AFTER the repair stating that he gets complaints about the repairs and that they could use the money towards a new windshield! What a scam!!! Don't waste your money or allow this scam to continue. read more

Not a customer, but just had one of their vans pull out in front of us on the highway by Seward Nebraska, had to slam on our breaks, people behind us about hit us. Watch your driving! read more

I showed up to my appointment an hour early and they were able to get my Jeep in right away and it only took less than an hour to get it done! read more

Save yourself a headache and do not use this company (I had to due to my insurance). On the first scheduled appointment they brought the wrong windshield. They could not get another one in for a week. Finally they have the proper windshield and the morning of the appoint they call to say they are on their way and I need to call back to confirm. I call back within minutes and every phone number they have called me on is disconnected. I call and call for 20 minutes. I finally get a working number and they transfer me to the technician- who also has a phone that doesn't work. It goes to voicemail and the voicemail box is a random jumble of jargon. It sounds like a pocket dial. I call and call and call again trying to reach the main Lincoln office- phone lines disconnected and when I finally reach someone she threatens that they may have to reschedule because I didn't call them back. They finally come out and put on the windshield. I give them my debit card and the technician runs it. I get a call several days later that it was actually never run to safelite and they accuse me of not paying on purpose. I have to spend an hour on the phone with Wells Fargo confirming indeed my card was never run by safelite and it was in no way declined. I am very concerned where my debit card information went when the tech ran the card and told me I paid. I am forced to give them my card information over the phone and think finally this ordeal is over. No such luck. After I followed all of the rules for the new windshield less than a week later the rubber around the windshield bubbles up. I can stick my finger under the front of the windshield. So I have to deal with this company again as they did not install the windshield properly. Save yourself the headache (and potentially stolen debit card information because I have no idea where my card info went when the technician ran it) and use a different company. read more

I had great service here - my windshield was shattered by hail on a cross-country trip. They had the glass replaced by early afternoon the next day and I was on my way. Professional job, nice employees, good restaurant across the street w/ wifi & pie while waiting. read more

I just bought a new car and had a chip in my windshield in less than 30 days. Called my insurance company to file a claim, within 30 minutes Safelite called and we set up an appointment at my office. They called that day at 7:45 a.m. to give me an ETA and to find out where my car was. He left a voicemail and texted me when the job was complete and let me know the front of the car was vacuumed however he didn't wash the window because it was drizzling rain. It was so easy, all it took was a phone call. Hans was so upbeat, explained everything and was very professional. Best customer service ever and would recommend highly. Refreshing service in today's not so upbeat world. Thanks Hans and Safelite. read more